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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,847
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,476)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user srujanak
India
1 review
0 helpful votes
  • Send Message
July 4th, 2021
Verified purchase

Had a pleasant experience with Byron. He helped me identify a fraudulent project I had bid to.

Date of experience: July 4, 2021

Thumbnail of user sohailaa
Egypt
1 review
0 helpful votes
  • Send Message
September 15th, 2022
Verified purchase

Thanks to Victor C for the efforts made to resolve my problem.

Service
Value
Returns
Quality

Date of experience: September 15, 2022

Thumbnail of user wilbardm
GB
1 review
0 helpful votes
  • Send Message
September 2nd, 2022
Verified purchase

I have great support from freelance, and communication was quick and professional

Date of experience: September 2, 2022

Thumbnail of user gauravp21
India
1 review
0 helpful votes
  • Send Message
March 9th, 2021
Verified purchase

Was very clear and prompt in replies. Thanks for the clear assistance.

Date of experience: March 9, 2021

Thumbnail of user jeralde13
Texas
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

Got the answer I needed and completed my task. Maine M. Was very professional and very helpful

Date of experience: July 5, 2022

Thumbnail of user designd5
Pakistan
1 review
0 helpful votes
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July 2nd, 2022
Verified purchase

Byron is really a great member of the support team, Thanks Byron

Date of experience: July 2, 2022

Thumbnail of user andersonv11
Brazil
1 review
0 helpful votes
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October 22nd, 2021
Verified purchase

Thanks for the help! With his help, i was able to proceed with my membership of freelancer.com

Date of experience: October 22, 2021

Thumbnail of user alfredg92
Argentina
1 review
0 helpful votes
  • Send Message
June 22nd, 2021
Verified purchase

I had a scam with a fake project and it was resolved!

Date of experience: June 22, 2021

Thumbnail of user guilhermes26
Brazil
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

It was a great experience overall. Chelsea is great, professional, and polite.

Date of experience: September 26, 2022

Thumbnail of user kapilc5
India
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

It was a very smooth process. We didn't face any hassle. Chelsea was very good on verification.

Date of experience: July 5, 2022

Thumbnail of user daisyj30
Hong Kong
1 review
0 helpful votes
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March 2nd, 2021
Verified purchase

Their suggestion is very useful, my problem was solved, thanks very much!

Date of experience: March 2, 2021

Thumbnail of user williamm4713
South Carolina
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Freelancer is a bit stubborn in returning a portion of the funds

Date of experience: November 3, 2022

Thumbnail of user benv425
South Africa
1 review
0 helpful votes
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November 11th, 2021
Verified purchase

It was a pleasant experience with a friendly consultant, which I enjoyed.

Date of experience: November 11, 2021

Thumbnail of user arbazk4
New Jersey
1 review
0 helpful votes
  • Send Message
December 5th, 2020
Verified purchase

Fast service and helped me get to the bottom of the issue

Date of experience: December 5, 2020

Thumbnail of user ahmeda198
Saudi Arabia
1 review
0 helpful votes
  • Send Message
February 7th, 2018
Verified purchase

Charlotte B. Did a great job helping me, thank you Charlotte :). ..

Date of experience: February 6, 2018

Thumbnail of user nazmab1
Bangladesh
1 review
0 helpful votes
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December 8th, 2021
Verified purchase

He is great person. He listen to me carefully! Thanks a lot

Date of experience: December 8, 2021

Thumbnail of user mda174
Bangladesh
1 review
0 helpful votes
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April 6th, 2021
Verified purchase

Freelancer.com is best service provider. They chat as long as need.and i can always chat with them.

Date of experience: April 6, 2021

Thumbnail of user leventg4
Turkey
1 review
0 helpful votes
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March 23rd, 2022
Verified purchase

(at my request)
Thank you very much for getting my account closed due to my health problems.

Date of experience: March 23, 2022

Thumbnail of user enast1
Egypt
1 review
0 helpful votes
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March 2nd, 2021
Verified purchase

Had a concern and Raven B. Was assigned to my chat. He was very helpful and efficient.

Date of experience: March 2, 2021

Thumbnail of user browsbydjr
California
1 review
0 helpful votes
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July 22nd, 2021
Verified purchase

Jethro m was very helpful. Jethro helped me with my logo contest.

Date of experience: July 22, 2021

Thumbnail of user khaledb12
Egypt
1 review
0 helpful votes
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July 22nd, 2021
Verified purchase

The technical support was cooperating and helped to solve the issue quickly

Date of experience: July 22, 2021

Thumbnail of user sadem7
Maryland
1 review
0 helpful votes
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March 6th, 2020
Verified purchase

I contacted support to report fraudulent activity and i was assisted swiftly.

Date of experience: March 6, 2020

Thumbnail of user abhishekm58
India
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

It was a very smooth process and a great session. Thanks again.

Date of experience: November 14, 2022

Thumbnail of user hyatk
Pakistan
1 review
0 helpful votes
  • Send Message
October 3rd, 2021
Verified purchase

I received my money back. I thank ful to here for help.

Date of experience: October 3, 2021

Thumbnail of user danielp1720
Jamaica
1 review
0 helpful votes
  • Send Message
January 25th, 2022
Verified purchase

My agent was great and treated my kindly, while also being patient.

Date of experience: January 25, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

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