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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,852
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,476)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user md.saifuli
Bangladesh
1 review
0 helpful votes
  • Send Message
April 10th, 2022
Verified purchase

Give the opportunity to work in the marketplace again

Date of experience: April 10, 2022

Thumbnail of user abrarr1
Pakistan
1 review
0 helpful votes
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October 27th, 2019
Verified purchase

Query was answered on time and was solved immediately.

Date of experience: October 27, 2019

Thumbnail of user ankitap10
India
1 review
0 helpful votes
  • Send Message
October 26th, 2019
Verified purchase

Good work for me. And, I am very happy thank you.
Good work for me. And, I am very happy thank you.

Date of experience: October 26, 2019

Thumbnail of user esmails1
Egypt
1 review
0 helpful votes
  • Send Message
May 5th, 2022
Verified purchase

Thanks for your help and also I'm happy for solving my issues and happy to get back my money back

Date of experience: April 5, 2022

Thumbnail of user mdsherazuli
Bangladesh
1 review
0 helpful votes
  • Send Message
October 18th, 2021
Verified purchase

I am very much impressed to get this offer but I need few times to enroll this offer.

Date of experience: October 18, 2021

Thumbnail of user sebastiens11
Canada
1 review
0 helpful votes
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May 17th, 2022
Verified purchase

Very nicely done, refund was executed quickly, no question, no burden, just done

Date of experience: May 17, 2022

Thumbnail of user terenceb53
Philippines
1 review
0 helpful votes
  • Send Message
August 1st, 2020
Verified purchase

Easy to talk to and accommodating. Thank You Noelle.

Date of experience: August 1, 2020

Thumbnail of user tahseenr1
Pakistan
1 review
0 helpful votes
  • Send Message
May 16th, 2022
Verified purchase

I am very thank full to you I get a very good response from freelancer staff. Thank you

Date of experience: May 16, 2022

Thumbnail of user hamidrezan1
Singapore
1 review
0 helpful votes
  • Send Message
October 19th, 2021
Verified purchase

The explanation was very complete. Very Perfect!
Thank you

Date of experience: October 19, 2021

Thumbnail of user pragyats
India
1 review
0 helpful votes
  • Send Message
June 26th, 2022
Verified purchase

Very good communication... having good experience talking with her

Date of experience: June 26, 2022

Thumbnail of user dwaynec121
Jamaica
1 review
0 helpful votes
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September 13th, 2022
Verified purchase

Very Prepared and Professional and asked the right questions!

Date of experience: September 13, 2022

Thumbnail of user sahibar
India
1 review
0 helpful votes
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March 22nd, 2022
Verified purchase

It was amazing to speak to Chelsea V. She was a wonderful person.

Date of experience: March 22, 2022

Thumbnail of user ankitp42
India
1 review
0 helpful votes
  • Send Message
July 4th, 2021
Verified purchase

It was very good experience and problem solving... Good communication and quick response...

Date of experience: July 4, 2021

Thumbnail of user srikantam1
India
1 review
0 helpful votes
  • Send Message
May 16th, 2022
Verified purchase

All freelancer Employee are very nice. Very Helpful people.

Date of experience: May 16, 2022

Thumbnail of user khurrams24
Pakistan
1 review
0 helpful votes
  • Send Message
April 21st, 2022
Verified purchase

Always helpful and caring team. Thanks, A lot. And have a great day.

Date of experience: April 21, 2022

Thumbnail of user saschao
Germany
1 review
0 helpful votes
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January 12th, 2022
Verified purchase

Very nice and clear questions and answers. Good job.

Date of experience: January 12, 2022

Thumbnail of user vandanah1
India
1 review
0 helpful votes
  • Send Message
July 9th, 2021
Verified purchase

I was relieved by the response and the support I received. Thank you.

Date of experience: July 9, 2021

Thumbnail of user ouaamoua
Morocco
1 review
0 helpful votes
  • Send Message
June 28th, 2021
Verified purchase

Jessica B. Is the best Support she is help me. Thank you, Jessica

Date of experience: June 28, 2021

Thumbnail of user sehajs1
Canada
1 review
0 helpful votes
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February 16th, 2020
Verified purchase

The associate answered all the queries aptly and accurately.

Service
Value
Quality

Date of experience: February 15, 2020

Thumbnail of user francos31
Chile
1 review
0 helpful votes
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August 7th, 2020
Verified purchase

Kind and good information for the information i needed for this website operations

Date of experience: August 7, 2020

Thumbnail of user hamelav
Philippines
1 review
1 helpful vote
  • Send Message
November 16th, 2019
Verified purchase

Noelle thanks for helping me and answering my questions and process my refund.

Date of experience: November 16, 2019

Thumbnail of user nemanjam2
Serbia
1 review
0 helpful votes
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November 9th, 2021
Verified purchase

Good communication. She was very professional, everything was great.

Date of experience: November 9, 2021

Thumbnail of user rossc141
GB
1 review
0 helpful votes
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July 14th, 2021
Verified purchase

Nice and straight forward. Very pleasant and friendly experience.

Date of experience: July 14, 2021

Thumbnail of user mukundakrishnans
India
1 review
0 helpful votes
  • Send Message
May 17th, 2021
Verified purchase

The experience was amazing. Quick response and quick solutions

Date of experience: May 17, 2021

Thumbnail of user nazmoonn
Bangladesh
1 review
0 helpful votes
  • Send Message
July 21st, 2021
Verified purchase

Good experience with sir. His communication is also good.

Date of experience: July 21, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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