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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,851
Neutral
14
Negative
34
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,475)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user md.abdullaha
Bangladesh
1 review
0 helpful votes
  • Send Message
June 11th, 2022
Verified purchase

Communication was good. Had a good experience. Thank you

Date of experience: June 11, 2022

Thumbnail of user aureenl
India
1 review
0 helpful votes
  • Send Message
June 7th, 2021
Verified purchase

Avery is the best customer representative in the world.

Date of experience: June 7, 2021

Thumbnail of user sougatas3
India
1 review
0 helpful votes
  • Send Message
September 28th, 2021
Verified purchase

Thanks for your help. I really appreciate your time.

Date of experience: September 28, 2021

Thumbnail of user dougj301
Illinois
1 review
0 helpful votes
  • Send Message
December 12th, 2022
Verified purchase

My experience was great. My reviewer was quick, kind, and thorough.

Thank you!

Date of experience: December 12, 2022

Thumbnail of user josuec64
Mexico
1 review
0 helpful votes
  • Send Message
August 15th, 2022
Verified purchase

It was fast, and glad to talk! It was a very good interview

Date of experience: August 15, 2022

Thumbnail of user davidp2424
Michigan
1 review
0 helpful votes
  • Send Message
November 7th, 2020
Verified purchase

Very good. Ashton was very helpful with my questions.

Date of experience: November 7, 2020

Thumbnail of user rolands139
Senegal
1 review
0 helpful votes
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November 25th, 2021
Verified purchase

Great, I can get great explanation on my problems.

Date of experience: November 25, 2021

Thumbnail of user theai
Switzerland
1 review
0 helpful votes
  • Send Message
November 24th, 2021
Verified purchase

I had my call with Chelsea to very my person and my work, the call was very professional

Date of experience: November 24, 2021

Thumbnail of user walterv242
Italy
1 review
0 helpful votes
  • Send Message
March 20th, 2022
Verified purchase

Chelsea was extremely professional and straightforward, as well as very kind and polite.

Date of experience: March 20, 2022

Thumbnail of user ajayg41
India
1 review
0 helpful votes
  • Send Message
August 21st, 2022
Verified purchase

I was good experience and i highly appreciate communication

Date of experience: August 21, 2022

Thumbnail of user nikhilg24
India
1 review
0 helpful votes
  • Send Message
September 7th, 2021
Verified purchase

Thanks for the help. The issue was solved immediately.

Date of experience: September 7, 2021

Thumbnail of user laurena477
New Zealand
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

Harriet A, was very helpful and resolved my concern very efficiently. Very appreciated.

Date of experience: August 18, 2022

Thumbnail of user kasunt1
Sri Lanka
1 review
0 helpful votes
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April 27th, 2021
Verified purchase

Perfect experience! I have my all problems all solved.

Date of experience: April 27, 2021

Thumbnail of user victorr495
France
1 review
0 helpful votes
  • Send Message
September 3rd, 2020
Verified purchase

Just perfect. Fast, polite, just absolutely perfect, nothing more to say than that!

Date of experience: September 3, 2020

Thumbnail of user axelg33
Argentina
1 review
0 helpful votes
  • Send Message
August 22nd, 2022
Verified purchase

Very friendly and quick response to my questions

Really very helpful and encouraging

Date of experience: August 22, 2022

Thumbnail of user matviia
Ukraine
1 review
0 helpful votes
  • Send Message
August 27th, 2022
Verified purchase

He / She was very kind and very fast.
Thanks for your kind help

Date of experience: August 27, 2022

Thumbnail of user fatimanoemid
Mexico
1 review
0 helpful votes
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March 4th, 2022
Verified purchase

They answered the question I had and the message was clear and specific

Date of experience: March 4, 2022

Thumbnail of user shruthig2
India
1 review
0 helpful votes
  • Send Message
June 19th, 2022
Verified purchase

She was very clear in her questions and was very friendly. Thanks

Date of experience: June 19, 2022

Thumbnail of user agusd
Indonesia
1 review
0 helpful votes
  • Send Message
December 26th, 2021
Verified purchase

The explanation is very clear and the response is fast. Also accurate to the directions.

Date of experience: December 26, 2021

Thumbnail of user giorgil1
Georgia
1 review
0 helpful votes
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January 3rd, 2022
Verified purchase

The support representative helped me to get closer to the possible resolution of the issue.

Date of experience: January 3, 2022

Thumbnail of user geraldoadrianod
Brazil
1 review
0 helpful votes
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June 24th, 2021
Verified purchase

Very good experience in the freelancer.com, I think this is very good

Date of experience: June 24, 2021

Thumbnail of user taheran1
Bangladesh
1 review
0 helpful votes
  • Send Message
November 14th, 2022
Verified purchase

It was helpful talking about my problem which was helpful for me

Date of experience: November 14, 2022

Thumbnail of user shubhams78
India
1 review
0 helpful votes
  • Send Message
July 3rd, 2021
Verified purchase

Good communication skill and fast problem solve. It's all skill is good

Date of experience: July 3, 2021

Thumbnail of user jint4
Philippines
2 reviews
5 helpful votes
  • Send Message
December 17th, 2016

They get money in my paypal account and block my account. Legit

Date of experience: December 17, 2016

Thumbnail of user ajayv12
India
1 review
0 helpful votes
  • Send Message
January 30th, 2020
Verified purchase

I have discussed with him and response me quick and clearly. I really appreciate him

Date of experience: January 30, 2020

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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