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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,851
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,475)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user olia2
Bangladesh
1 review
0 helpful votes
  • Send Message
October 6th, 2021
Verified purchase

He is good at doing conversations, and he is so much helpful.

Date of experience: October 6, 2021

Thumbnail of user yeliz
Turkey
1 review
0 helpful votes
  • Send Message
June 29th, 2022
Verified purchase

I got the help I needed and I am satisfied with the service you provided.

Date of experience: June 29, 2022

Thumbnail of user andrl6
Brazil
1 review
0 helpful votes
  • Send Message
July 5th, 2021
Verified purchase

It was quick and it was helpful as the problem is resolved.

Date of experience: July 5, 2021

Thumbnail of user yousefe5
Egypt
1 review
0 helpful votes
  • Send Message
July 3rd, 2021
Verified purchase

He helped me and done what I needed and he was fast

Date of experience: July 3, 2021

Thumbnail of user clementl23
Pakistan
1 review
0 helpful votes
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October 22nd, 2021
Verified purchase

It was a good experience and he was so calm and he was best in the communication :)

Date of experience: October 22, 2021

Thumbnail of user mingfangz
Ohio
1 review
0 helpful votes
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November 27th, 2017
Verified purchase

Thanks so much!
I got best service and good helping from this support

Thanks again

Good Good Good

Date of experience: November 27, 2017

Thumbnail of user vladyslavh5
Hong Kong
1 review
0 helpful votes
  • Send Message
July 3rd, 2022
Verified purchase

Javier is very excellent. I will contact with you, Thank you Javier

Date of experience: July 3, 2022

Thumbnail of user fahadf10
Canada
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

They helped with a persisting issue I had with a freelancer's work

Date of experience: July 6, 2022

Thumbnail of user phillipf107
New York
1 review
0 helpful votes
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December 8th, 2021
Verified purchase

This service is pretty good.
I recommend this service to every freelancers

Date of experience: December 8, 2021

Thumbnail of user mohanada12
Turkey
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

The interview was on point and it was so professional and friendly

Date of experience: July 13, 2022

Thumbnail of user sahils40
India
1 review
0 helpful votes
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June 4th, 2020
Verified purchase

The issue was resolved quite fast and the communication was clear. I appreciate the work.

Date of experience: June 4, 2020

Thumbnail of user raquelc138
Texas
1 review
0 helpful votes
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January 24th, 2022
Verified purchase

An excellent resolution process to be able to withdraw my funds to my Paypal account

Date of experience: January 24, 2022

Thumbnail of user mahirs2
Bangladesh
1 review
0 helpful votes
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March 21st, 2021
Verified purchase

My experience was very good. Freelancer Support Team was very Helpful, Fast.

Date of experience: March 21, 2021

Thumbnail of user ratneshwark
India
1 review
0 helpful votes
  • Send Message
April 7th, 2022
Verified purchase

Nice to talk to you with Chelsea Thank you so much :)

Date of experience: April 7, 2022

Thumbnail of user samr503
India
1 review
0 helpful votes
  • Send Message
March 8th, 2021
Verified purchase

Jessica help me what i am looking for. I really appreciate the help she did for me

Date of experience: March 8, 2021

Thumbnail of user ahmedg73
Egypt
1 review
0 helpful votes
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July 22nd, 2022
Verified purchase

Thanks freelancer, very professional, good stuff, i like elle very good support

Date of experience: July 22, 2022

Thumbnail of user aymarav
VE
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

They answered my question and dealt with my request kindly and quickly.

Date of experience: August 30, 2022

Thumbnail of user saketk6
India
1 review
0 helpful votes
  • Send Message
July 22nd, 2022
Verified purchase

It was good and quick. The resolution was provided to the point

Date of experience: July 22, 2022

Thumbnail of user mda126
Bangladesh
1 review
0 helpful votes
  • Send Message
August 17th, 2020
Verified purchase

Great experience. Great experience to talk with the support stuff. Really helpful.

Date of experience: August 17, 2020

Thumbnail of user nkoyon
Nigeria
1 review
0 helpful votes
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November 16th, 2021
Verified purchase

I am satisfied because I got the solution I needed. Thanks you

Date of experience: November 16, 2021

Thumbnail of user jasong1419
Philippines
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

It was all good and well. Interaction was smooth and clear. The caller was kind and friendly.

Date of experience: July 25, 2022

Thumbnail of user aryank14
India
1 review
0 helpful votes
  • Send Message
May 22nd, 2021
Verified purchase

They have solved my problems. They have replied to me on time.

Date of experience: May 22, 2021

Thumbnail of user abhishekd28
India
1 review
0 helpful votes
  • Send Message
August 9th, 2021
Verified purchase

The best, the most decent team ever. Quick solution of the issue.

Date of experience: August 9, 2021

Thumbnail of user khalilh17
PS
1 review
0 helpful votes
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December 15th, 2021
Verified purchase

Good support team & good live chat support.
Thanks for this service.

Date of experience: December 15, 2021

Thumbnail of user sushiln3
India
1 review
0 helpful votes
  • Send Message
November 18th, 2021
Verified purchase

Freelancer is always good. Very good service. Really I am very happy.

Date of experience: November 18, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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