• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,471 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,850
Neutral
14
Negative
34
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,471)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user ruthr1148
VE
1 review
0 helpful votes
  • Send Message
June 20th, 2022
Verified purchase

Solution was fast and im happy with result. Thanks very much.

Date of experience: June 20, 2022

Thumbnail of user avtars16
India
1 review
0 helpful votes
  • Send Message
December 15th, 2022
Verified purchase

I was pleasure and really nicely assisted. Highly Recommended

Date of experience: December 15, 2022

Thumbnail of user habibk12
Pakistan
1 review
0 helpful votes
  • Send Message
December 14th, 2022
Verified purchase

Chelsea guided me really well and it was a great experience! Thank you

Date of experience: December 14, 2022

Thumbnail of user leonardd113
Romania
1 review
0 helpful votes
  • Send Message
December 28th, 2021
Verified purchase

Jessica helped me understand what was going on with my request.
All good now, thank you

Date of experience: December 28, 2021

Thumbnail of user rajeshm28
India
1 review
0 helpful votes
  • Send Message
January 7th, 2020
Verified purchase

It was a good experience in getting our issue resolved timely. Thank you Chelsea!

Date of experience: January 7, 2020

Thumbnail of user mimim95
Philippines
1 review
0 helpful votes
  • Send Message
June 17th, 2021
Verified purchase

The chat representative answered all my questions.

Date of experience: June 17, 2021

Thumbnail of user alis404
Pakistan
1 review
0 helpful votes
  • Send Message
June 21st, 2022
Verified purchase

I am very satisfied. He is really good in explaining the things.

Date of experience: June 21, 2022

Thumbnail of user sukhdevik
India
1 review
0 helpful votes
  • Send Message
June 21st, 2022
Verified purchase

Great experience with talking freelancer verified team

Date of experience: June 21, 2022

Thumbnail of user kinzaa1
Kinza S.
Pakistan
1 review
0 helpful votes
  • Send Message
June 21st, 2022
Verified purchase

The person Henry addressed to all my concerns and helped me out in a very professional way.

Date of experience: June 21, 2022

Thumbnail of user thanosm
Greece
1 review
0 helpful votes
  • Send Message
August 8th, 2017
Verified purchase

She helped me resolve an issue I had very quickly and with success. Great experience, Thank you!

Date of experience: August 8, 2017

Thumbnail of user chrism3686
Germany
1 review
0 helpful votes
  • Send Message
December 14th, 2022
Verified purchase

Very nice support team. Great verification process.

Date of experience: December 14, 2022

Thumbnail of user ripunjayp
India
1 review
0 helpful votes
  • Send Message
June 19th, 2021
Verified purchase

He is great person and help me an solve my problem

Date of experience: June 19, 2021

Thumbnail of user shivd2
India
1 review
1 helpful vote
  • Send Message
August 4th, 2017
Verified purchase

Amazing website you Get work according Skill. Us Quick Job.
Fast customer support. Daily withdraws.

Date of experience: August 3, 2017

Thumbnail of user fabianm73
Colombia
1 review
0 helpful votes
  • Send Message
December 28th, 2021
Verified purchase

He was good. Solved my issue. Great customer service.

Date of experience: December 28, 2021

Thumbnail of user marcos145
Spain
1 review
0 helpful votes
  • Send Message
November 10th, 2020
Verified purchase

Everything perfect Ashton help me out with my problem in a few minutes

Date of experience: November 10, 2020

Thumbnail of user ahmedb116
Australia
1 review
0 helpful votes
  • Send Message
November 26th, 2021
Verified purchase

For the second time free lancers support team exceeded my expectations. Thanks a lot

Date of experience: November 26, 2021

Thumbnail of user benp574
Argentina
1 review
0 helpful votes
  • Send Message
November 28th, 2021
Verified purchase

Jessica b. Was very helpful and probably saved me from a scam. Thanks!

Date of experience: November 28, 2021

Thumbnail of user eduardog194
Brazil
1 review
0 helpful votes
  • Send Message
November 27th, 2021
Verified purchase

Jam P was thoughtful and understood my issue right away.

Date of experience: November 27, 2021

Thumbnail of user muhammada620
Pakistan
1 review
0 helpful votes
  • Send Message
November 9th, 2022
Verified purchase

Thanks for your kind support, have a nice day thank you once again.

Date of experience: November 9, 2022

Thumbnail of user kumarp11
New Zealand
1 review
0 helpful votes
  • Send Message
October 13th, 2019
Verified purchase

Michelle was very helpful and helped me understand how to fix the problem quite easily.

Date of experience: October 12, 2019

Thumbnail of user nurshuhailahn
Malaysia
1 review
0 helpful votes
  • Send Message
November 26th, 2021
Verified purchase

A fast response by PIC. Very good and easy to deal with.

Date of experience: November 26, 2021

Thumbnail of user nehab53
India
1 review
0 helpful votes
  • Send Message
November 10th, 2022
Verified purchase

Interview went well with Chelsea. She is very supportive

Date of experience: November 10, 2022

Thumbnail of user vladislavu
RU
1 review
0 helpful votes
  • Send Message
September 4th, 2020
Verified purchase

Thanks for your help.
Very responsible and kindly.

Date of experience: September 4, 2020

Thumbnail of user alejandrah24
Colombia
1 review
0 helpful votes
  • Send Message
September 5th, 2020
Verified purchase

Ashton was really kind and helped with everything I needed. Great attention

Date of experience: September 5, 2020

Thumbnail of user mostafah16
Egypt
1 review
0 helpful votes
  • Send Message
November 10th, 2022
Verified purchase

Excellent support, thank you, Free Lancer, quick response, easy to deal with

Date of experience: November 10, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?