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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,849
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“A Seamless and Professional Verification”

Arun M.
12/20/24

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: 12/10/24
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Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,469)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1267) customer service (921) freelancer team (314) freelancer support (827) customer support (597) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user ellies23
Illinois
3 reviews
9 helpful votes
  • Send Message
March 26th, 2016

The worst website around. I have yet to find quality service...

Service
Value
Shipping
Returns
Quality

Date of experience: March 26, 2016

Thumbnail of user mandym6
Jielyn L. – Freelancer Rep

Hi, Ellie. Feel free to contact our Support Desk if you need assistance with anything regarding your account. Our support is available 24/7. Thank you and take care!

Thumbnail of user mohammeda862
Saudi Arabia
1 review
0 helpful votes
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November 25th, 2021
Verified purchase

Really he is professional and responsible
Im very happy to join freelancer family

Date of experience: November 25, 2021

Thumbnail of user hardikp6
India
1 review
1 helpful vote
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October 6th, 2016

I can say my life make awesome by the freelancer.com, many thanks for that!

Date of experience: October 5, 2016

Thumbnail of user vishalk58
India
1 review
0 helpful votes
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March 29th, 2021
Verified purchase

It was very good experience with freelancer team. Quick solution of my problem.

Date of experience: March 29, 2021

Thumbnail of user tarangb1
India
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

It was wonderful and much friendly than I expected!

Date of experience: April 18, 2022

Thumbnail of user vinayakk4
India
1 review
0 helpful votes
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October 18th, 2021
Verified purchase

Really great interview, the interviewer was very polite and helpful.

Date of experience: October 18, 2021

Thumbnail of user rahuls260
India
1 review
0 helpful votes
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June 10th, 2020
Verified purchase

It was good, quick and happy experience chatting with Aston

Date of experience: June 10, 2020

Thumbnail of user yogeshkumark1
India
1 review
0 helpful votes
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March 20th, 2022
Verified purchase

I have great experience of freelancer and chelsea is also very nice to talk.

Date of experience: March 20, 2022

Thumbnail of user illiea
California
1 review
0 helpful votes
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September 24th, 2021
Verified purchase

The staff were so helpful and kind. Would recommend to freelancers looking for gigs!

Date of experience: September 24, 2021

Thumbnail of user juliuss87
South Africa
1 review
0 helpful votes
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September 22nd, 2021
Verified purchase

Response was prompt and effective, resolved my query quickly

Date of experience: September 22, 2021

Thumbnail of user hibahr1
Pakistan
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Byron C help me to resolve my issue and he explained it very well thank u

Date of experience: September 2, 2022

Thumbnail of user williamd2907
Alabama
1 review
0 helpful votes
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July 20th, 2022
Verified purchase

Do not have much of one.No able to get projects for the most part.

Date of experience: June 20, 2022

Thumbnail of user juney16
Malaysia
1 review
0 helpful votes
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June 21st, 2021
Verified purchase

The support agent is friendly, polite, quick and clear in response.

Date of experience: June 21, 2021

Thumbnail of user ranaz3
Pakistan
1 review
0 helpful votes
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January 14th, 2020
Verified purchase

Get in touch on time what a wonderful response by the guy appreciate his help

Date of experience: January 13, 2020

Thumbnail of user eduardom216
Sweden
1 review
0 helpful votes
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December 31st, 2021
Verified purchase

Good service, but a little bit more quick answer should be nice. The online chat didn't work

Date of experience: December 31, 2021

Thumbnail of user nathani29
GB
1 review
0 helpful votes
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December 30th, 2021
Verified purchase

This is a great website for designers to expand your portfolio and work with some good companies.

Date of experience: December 30, 2021

Thumbnail of user muhammadh107
Pakistan
1 review
0 helpful votes
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June 19th, 2021
Verified purchase

They were very response and solved the issue on time

Date of experience: June 19, 2021

Thumbnail of user shereeni2
Egypt
1 review
0 helpful votes
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November 15th, 2020
Verified purchase

He clarified to me all the information needed, many Thanks!

Date of experience: November 15, 2020

Thumbnail of user huyh11
Viet Nam
1 review
0 helpful votes
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June 21st, 2021
Verified purchase

I love freelancer support. Super fast and helpful!

Date of experience: June 21, 2021

Thumbnail of user stevet1169
Alabama
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

It took a bit of time but support Chelsea V. was very helpful with the process.

Date of experience: June 22, 2022

Thumbnail of user bens1102
Australia
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

Harriet did a good job with assisting me. Got my issue sorted professionally

Date of experience: June 20, 2022

Thumbnail of user shireenb3
South Africa
1 review
0 helpful votes
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January 12th, 2020
Verified purchase

Successful, the assistant was very helpful and friendly.

Date of experience: January 11, 2020

Thumbnail of user brittanya191
Georgia
1 review
0 helpful votes
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June 22nd, 2021
Verified purchase

Avery helped me with a scam artist. I appreciate the help!

Date of experience: June 22, 2021

Thumbnail of user chetans49
India
1 review
0 helpful votes
  • Send Message
December 15th, 2022
Verified purchase

Jordan V helped me resolving an issue in minutes with my project fee. He was very kind and humble.

Date of experience: December 15, 2022

Thumbnail of user smfahimt
Bangladesh
1 review
0 helpful votes
  • Send Message
June 18th, 2021
Verified purchase

Withdrawal request process was late but freelancer supporter help me very much. Thanks for all

Date of experience: June 18, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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