• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,466 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,855
Neutral
14
Negative
34
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“Verification interview with Russell V from Freelancer.com”

Navveen K.
1/3/25

The verification process in Freelancer.com conducted by Russell V was smooth and professional. Though I had a little issue in my connection the interviewer responded without hesitations. Thank you so much.

Date of experience: 12/21/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,466)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1266) customer service (921) freelancer team (314) freelancer support (827) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user ayment6
Pakistan
1 review
0 helpful votes
  • Send Message
April 1st, 2021
Verified purchase

SHE understands my problem and cooperates me patiently a big thank you to Lauren D. :)

Date of experience: April 1, 2021

Thumbnail of user andreyt20
Ukraine
1 review
0 helpful votes
  • Send Message
April 1st, 2021
Verified purchase

Thank you Lauren for helping me, very good assistant.

Date of experience: April 1, 2021

Thumbnail of user coreym307
Canada
1 review
0 helpful votes
  • Send Message
October 17th, 2022
Verified purchase

Maine was quick and thoroughly helped me to resolve my issue

Date of experience: October 17, 2022

Thumbnail of user imadc6
Sweden
1 review
0 helpful votes
  • Send Message
October 27th, 2013

Be aware from this site and the developers... Only lose of money...

Date of experience: October 27, 2013

Thumbnail of user nimraa1
Pakistan
1 review
0 helpful votes
  • Send Message
March 25th, 2021
Verified purchase

Avery V helped me in a very clear and good way. My problem has been solved. Thank You So Much.

Date of experience: March 25, 2021

Thumbnail of user janness1
Germany
1 review
0 helpful votes
  • Send Message
March 5th, 2021
Verified purchase

Lauren D. From Freelancer.com's support team was very kind and helpful.

Date of experience: March 5, 2021

Thumbnail of user adeayoa
Nigeria
1 review
0 helpful votes
  • Send Message
October 5th, 2021
Verified purchase

Fast and quick resolution, thought it would have been more troublesome. Kudos!

Date of experience: October 5, 2021

Thumbnail of user arthyloub
Philippines
1 review
0 helpful votes
  • Send Message
March 3rd, 2021
Verified purchase

Josie G. Has been a great help, he/she explained it very well.

Date of experience: March 3, 2021

Thumbnail of user krishanthak
Bangladesh
1 review
0 helpful votes
  • Send Message
May 5th, 2019
Verified purchase

Jessica B. Was given good support to me. Thanks...

Date of experience: May 3, 2019

Thumbnail of user valentinaz
Spain
1 review
0 helpful votes
  • Send Message
August 26th, 2017
Verified purchase

Quick and kind answer
Solved my problem immediately
Now I understand very well how it works with bid limits
Thumbs up for Katie

Date of experience: August 26, 2017

Thumbnail of user tunahanh
Turkey
1 review
0 helpful votes
  • Send Message
September 30th, 2021
Verified purchase

My problem was easily understood and solved. Thank you Elis S.

Date of experience: September 30, 2021

Thumbnail of user arifh22
Bangladesh
1 review
0 helpful votes
  • Send Message
March 16th, 2022
Verified purchase

Really helpful. I got a response from their work very quickly

Date of experience: March 16, 2022

Thumbnail of user adeeln
Pakistan
1 review
0 helpful votes
  • Send Message
March 11th, 2022
Verified purchase

I have very thankful for freelancer support and am happy.

Date of experience: March 11, 2022

Thumbnail of user badisk5
Germany
1 review
0 helpful votes
  • Send Message
January 2nd, 2022
Verified purchase

The assistance was fast, clear and detailed. Thanks Kelly

Date of experience: January 2, 2022

Thumbnail of user shadabs1
India
1 review
0 helpful votes
  • Send Message
January 22nd, 2020
Verified purchase

I had an issue with one of my projects and Ashton D. Was very helpful.

Date of experience: January 22, 2020

Thumbnail of user ginalync
Philippines
1 review
0 helpful votes
  • Send Message
January 4th, 2022
Verified purchase

Gabriella is very much accommodating and responded quickly!

Date of experience: January 4, 2022

Thumbnail of user dmitrije1
Ukraine
1 review
0 helpful votes
  • Send Message
June 29th, 2021
Verified purchase

Quickly and efficiently helped to resolve the issue with payment card authentication

Service
Value
Shipping
Returns
Quality

Date of experience: June 29, 2021

Thumbnail of user sumand26
India
1 review
0 helpful votes
  • Send Message
January 3rd, 2022
Verified purchase

Unbelievable return back my money. I think spending more time then it will be easy to me

Date of experience: January 3, 2022

Thumbnail of user hussnaink
Pakistan
1 review
0 helpful votes
  • Send Message
January 3rd, 2022
Verified purchase

Erwin C. Resolved my debit card authentication issue quickly. Excellent Service!

Date of experience: January 3, 2022

Thumbnail of user shaymaaa4
Egypt
1 review
0 helpful votes
  • Send Message
June 23rd, 2022
Verified purchase

Thanks so much for the freelance support to reopen my account in a few days.

Date of experience: June 23, 2022

Thumbnail of user yusufb24
Turkey
1 review
0 helpful votes
  • Send Message
June 22nd, 2022
Verified purchase

Chelsea V. was a pretty understanding and straightforward interviewer. Thanks.

Date of experience: June 22, 2022

Thumbnail of user arushia3
India
1 review
0 helpful votes
  • Send Message
July 23rd, 2021
Verified purchase

Its fraudulent
They say things are free, but charge you money for everything

Date of experience: June 23, 2021

Thumbnail of user palanii
India
1 review
0 helpful votes
  • Send Message
June 24th, 2022
Verified purchase

High efficient and effectively assist me to solve my problem. Thankyou team for your support

Date of experience: June 24, 2022

Thumbnail of user goranm22
BA
1 review
0 helpful votes
  • Send Message
November 6th, 2021
Verified purchase

I was extremely satisfied with speed an resolution of my problem.

Date of experience: November 6, 2021

Thumbnail of user tanushm
India
1 review
0 helpful votes
  • Send Message
November 15th, 2022
Verified purchase

It was great talking with Chelsea and sharing my experience

Date of experience: November 15, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?