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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,466 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,855
Neutral
14
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Verification interview with Russell V from Freelancer.com”

Navveen K.
1/3/25

The verification process in Freelancer.com conducted by Russell V was smooth and professional. Though I had a little issue in my connection the interviewer responded without hesitations. Thank you so much.

Date of experience: 12/21/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,466)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1266) customer service (921) freelancer team (314) freelancer support (827) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user syerrai
Malaysia
1 review
0 helpful votes
  • Send Message
October 23rd, 2019
Verified purchase

Great services, nice talking with customer. Easy and understand

Date of experience: October 23, 2019

Thumbnail of user muhammadsaadh
Muhammad Saad H.
Pakistan
1 review
0 helpful votes
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November 5th, 2021
Verified purchase

Outstanding guidance
Bundle of thanks for explain and telling everything

Date of experience: November 5, 2021

Thumbnail of user saikats6
India
1 review
0 helpful votes
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November 4th, 2021
Verified purchase

Freelancer is the best platform for remote project.

Date of experience: November 4, 2021

Thumbnail of user fatimaa190
AE
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

It was an excellent support experience. I wish them to continue their efforts up.

Date of experience: November 13, 2022

Thumbnail of user mdm56
Bangladesh
1 review
0 helpful votes
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November 2nd, 2019
Verified purchase

Noelle F is a helpful man. He give me answer very smartly.

Date of experience: November 2, 2019

Thumbnail of user emmadz
Pakistan
1 review
0 helpful votes
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June 27th, 2021
Verified purchase

The Freelancer Support Member was very helpful and resolved my issue
Really appreciate your help Thank You!

Date of experience: June 27, 2021

Thumbnail of user moustafan
Saudi Arabia
1 review
0 helpful votes
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November 1st, 2019
Verified purchase

Date of experience: November 1, 2019

Thumbnail of user aj264
Germany
1 review
0 helpful votes
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November 1st, 2019
Verified purchase

Thanks a lot. Quick, helpful and very professional. All questions answered.

Date of experience: November 1, 2019

Thumbnail of user donr1073
Australia
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

Excellent, everything i needed was provided thank you

Date of experience: November 13, 2022

Thumbnail of user cong5
California
1 review
0 helpful votes
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September 9th, 2020
Verified purchase

I had a friendly representative: fast, responsive, fantastic customer service! Thank you Ashton!

Date of experience: September 9, 2020

Thumbnail of user akintayoj
Nigeria
1 review
0 helpful votes
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November 3rd, 2019
Verified purchase

Thanks for the timely response to solve my problem

Date of experience: November 2, 2019

Thumbnail of user yahiaa2
Morocco
1 review
0 helpful votes
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July 30th, 2020
Verified purchase

I really the way they talked with me, polite, fast reply
Thank you so much

Date of experience: July 30, 2020

Thumbnail of user jesusb68
VE
1 review
0 helpful votes
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July 2nd, 2020
Verified purchase

Understood all the requirements I would love to use it again.

Date of experience: July 2, 2020

Thumbnail of user abidr5
Pakistan
1 review
0 helpful votes
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March 18th, 2021
Verified purchase

I am happy with the support provided to me. Many thanks

Date of experience: March 18, 2021

Thumbnail of user joannao55
Canada
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

Jo. V was very helpful and addressed my issue promptly

Date of experience: September 29, 2022

Thumbnail of user haidera33
Pakistan
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Maine was understanding and helpful in my situation.

Date of experience: October 18, 2022

Thumbnail of user evgeniim5
Turkey
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Very pleasant and understanding people, thank you so much for conversation

Date of experience: October 18, 2022

Thumbnail of user mehtabahmeds
Pakistan
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

I really appreciate the freelancer team who provided assistance

Date of experience: April 18, 2022

Thumbnail of user mauriciom62
Brazil
1 review
0 helpful votes
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May 3rd, 2021
Verified purchase

I've just had a fantastic chat with the support. Thank you guys and Hayley C. It was very helpful.

Date of experience: May 3, 2021

Thumbnail of user veronicab101
Florida
1 review
0 helpful votes
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May 7th, 2019
Verified purchase

I explained Debra E. About my bad experience with a freelancer, and she helped me so fast... thanks

Date of experience: May 5, 2019

Thumbnail of user himeshk2
India
1 review
0 helpful votes
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June 11th, 2020
Verified purchase

TImely response,
All question answered well.
Good Guy

Date of experience: June 11, 2020

Thumbnail of user andresp60
Colombia
1 review
0 helpful votes
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May 3rd, 2021
Verified purchase

The boy is very attentive and helped me with each of my requests. Excellent work

Date of experience: May 3, 2021

Thumbnail of user fredaw18
Singapore
1 review
0 helpful votes
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June 11th, 2020
Verified purchase

Helpful advise me to avoid cheated from illegal employer's requirement

Date of experience: June 11, 2020

Thumbnail of user daniilm7
France
1 review
0 helpful votes
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September 13th, 2022
Verified purchase

I received an answer to my question quickly and clearly. No issues were encountered.

Date of experience: September 13, 2022

Thumbnail of user davidn1496
Australia
1 review
0 helpful votes
  • Send Message
September 29th, 2021
Verified purchase

Every body for filled my wishes to the highest standard

Date of experience: September 29, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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