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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,856
Neutral
13
Negative
34
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“Verification interview with Russell V from Freelancer.com”

Navveen K.
1/3/25

The verification process in Freelancer.com conducted by Russell V was smooth and professional. Though I had a little issue in my connection the interviewer responded without hesitations. Thank you so much.

Date of experience: 12/21/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,462)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1265) customer service (920) freelancer team (314) freelancer support (827) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user gimhanl
Sri Lanka
1 review
0 helpful votes
  • Send Message
September 30th, 2021
Verified purchase

I'm still excited about successfully solving my financial problem.

Date of experience: September 30, 2021

Thumbnail of user aykutc
TW
1 review
0 helpful votes
  • Send Message
November 8th, 2019
Verified purchase

He gave me awesome support and guideline.
I recommend him to other freelancers.
Thanks.

Date of experience: November 7, 2019

Thumbnail of user muratk13
Turkey
1 review
0 helpful votes
  • Send Message
March 18th, 2022
Verified purchase

Love working with freelancer team, hopefully our relationship will last longer.

Date of experience: March 18, 2022

Thumbnail of user md.hasini
Bangladesh
1 review
0 helpful votes
  • Send Message
December 29th, 2022
Verified purchase

They understand my situation and give me the right way. Thanks

Date of experience: December 29, 2022

Thumbnail of user naders20
Egypt
1 review
0 helpful votes
  • Send Message
December 27th, 2022
Verified purchase

The agent is very helpful and knows exactly how things going on

Date of experience: December 27, 2022

Thumbnail of user sunnyb70
India
1 review
0 helpful votes
  • Send Message
October 19th, 2022
Verified purchase

Chelsea was kind, polite and very supportive verified freelance agent.

Date of experience: October 19, 2022

Thumbnail of user mukuli
India
1 review
0 helpful votes
  • Send Message
April 14th, 2021
Verified purchase

Understanding and swift action. Pleasant interacting with the customer support executive.

Date of experience: April 14, 2021

Thumbnail of user sourabhs19
India
1 review
0 helpful votes
  • Send Message
January 7th, 2022
Verified purchase

Jam P was very informative and guiding in resolving my problem.

Date of experience: January 7, 2022

Thumbnail of user avrahamb
Israel
1 review
0 helpful votes
  • Send Message
April 14th, 2021
Verified purchase

Great service from Amy V. - high availability - fast reply
Will use it again

Date of experience: April 14, 2021

Thumbnail of user headrickn
Philippines
1 review
0 helpful votes
  • Send Message
July 5th, 2021
Verified purchase

Very accommodating and quick response really appreciate the service.

Date of experience: July 5, 2021

Thumbnail of user namratap11
India
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Very quick response & given all answers to my query. Really appreciated.
Many Thanks

Date of experience: July 1, 2022

Thumbnail of user khandakarabida
Malaysia
1 review
0 helpful votes
  • Send Message
December 2nd, 2022
Verified purchase

They solve my issues very quickly. I am fully satisfied.

Date of experience: December 2, 2022

Thumbnail of user ruis36
Canada
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Byron was able to fix my issue very quickly. I'm happy with the response time.

Date of experience: December 1, 2022

Thumbnail of user carloshenriquep
Brazil
1 review
0 helpful votes
  • Send Message
January 6th, 2022
Verified purchase

Thank you for your promptness and agility in meeting my request

Date of experience: January 6, 2022

Thumbnail of user shariqs2
Pakistan
1 review
0 helpful votes
  • Send Message
January 8th, 2022
Verified purchase

I got my issues resolved in a single chat, really glad to have contacted Radley.

Date of experience: January 8, 2022

Thumbnail of user abbyr116
New York
1 review
0 helpful votes
  • Send Message
August 29th, 2022
Verified purchase

Contacted customer support for a possible refund and they were very kind!

Date of experience: August 29, 2022

Thumbnail of user abdulz6
Bangladesh
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

Very Supportive,
I am happy with this service.
Hopefully this'll continue.
Thank you.

Date of experience: June 30, 2022

Thumbnail of user kirans81
India
1 review
0 helpful votes
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January 6th, 2022
Verified purchase

It was nice talking to Chelsea and she guided me through the process

Date of experience: January 6, 2022

Thumbnail of user khaleda245
Kuwait
1 review
0 helpful votes
  • Send Message
June 30th, 2022
Verified purchase

Freelancer's CS is amazing, they solved my issue with a freelancer right away

Date of experience: June 30, 2022

Thumbnail of user debs100
GB
1 review
1 helpful vote
  • Send Message
November 8th, 2017

Used the chat - very responsive and solved my issue quickly. Now ready to get started...

Date of experience: November 8, 2017

Thumbnail of user sreemotisuchritraranid
Bangladesh
1 review
0 helpful votes
  • Send Message
July 3rd, 2021
Verified purchase

Very easy communication. He could easily find the problems and provides solution ASAP

Date of experience: July 3, 2021

Thumbnail of user prashantp44
India
1 review
0 helpful votes
  • Send Message
November 3rd, 2022
Verified purchase

Good work, she solve my problem in a proper manner.

Date of experience: November 3, 2022

Thumbnail of user arung39
India
1 review
0 helpful votes
  • Send Message
December 29th, 2022
Verified purchase

Thanks my issue has been sorted now, thank you for the help

Date of experience: December 29, 2022

Thumbnail of user ahmads120
Indonesia
1 review
0 helpful votes
  • Send Message
December 2nd, 2021
Verified purchase

Very responsive team to support my complain and suggestion.

Date of experience: December 2, 2021

Thumbnail of user syedmukarrama
Pakistan
1 review
0 helpful votes
  • Send Message
May 18th, 2022
Verified purchase

It was a good experience to speak with the Interview Team member.

Date of experience: May 18, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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