• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,854
Neutral
13
Negative
34
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“Exceptional Support and Clear Guidance from Reuben”

Eyasin A.
12/28/24

I am extremely grateful for the assistance provided today. Reuben was incredibly helpful and took the time to thoroughly address my concerns. The guidance was clear, concise, and exactly what I needed. I highly appreciate the effort to ensure I understood everything, and I feel more confident moving forward. Thank you, Reuben, for your excellent support!

Date of experience: 12/18/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,456)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1265) customer service (920) freelancer team (314) freelancer support (827) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user ahmedh141
Canada
1 review
0 helpful votes
  • Send Message
May 7th, 2021
Verified purchase

It was overall nice, prompt responses, and efficient solutions.

Date of experience: May 7, 2021

Thumbnail of user rominaj3
Argentina
1 review
0 helpful votes
  • Send Message
May 7th, 2021
Verified purchase

Easy to understand. I have doubts about a possible scam and support team helped me.

Date of experience: May 7, 2021

Thumbnail of user yakins
India
1 review
0 helpful votes
  • Send Message
October 8th, 2021
Verified purchase

Thank for so detailed response to my silly questions...

Date of experience: October 8, 2021

Thumbnail of user tatianan10
Portugal
1 review
0 helpful votes
  • Send Message
February 12th, 2020
Verified purchase

They solved my situation in the best possible way, were quick and extremely helpful

Date of experience: February 11, 2020

Thumbnail of user hamzaw12
Morocco
1 review
0 helpful votes
  • Send Message
February 12th, 2020
Verified purchase

I would like to thank Ashton D for his help that he brought me

Date of experience: February 12, 2020

Thumbnail of user juanm415
Texas
1 review
0 helpful votes
  • Send Message
June 2nd, 2020
Verified purchase

Noelle was very professional and helpful. Hopefully the matter will be solved

Date of experience: June 2, 2020

Thumbnail of user alia1087
Canada
1 review
0 helpful votes
  • Send Message
December 29th, 2022
Verified purchase

He effectively helped me and also considered my suggestion to improve freelance.com

Date of experience: December 29, 2022

Thumbnail of user sandipb12
India
1 review
0 helpful votes
  • Send Message
March 10th, 2022
Verified purchase

It was a nice experience talking with Chelsea. Very easy to communicate.

Date of experience: March 10, 2022

Thumbnail of user simoner82
Australia
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

Excellent, prompt, professional help- thank you Javier!

Date of experience: November 1, 2022

Thumbnail of user vass1
Romania
1 review
0 helpful votes
  • Send Message
May 11th, 2020
Verified purchase

Ashton D was very gentle helping me. Thank you again!

Service
Value
Quality

Date of experience: May 11, 2020

Thumbnail of user kamalh10
Bangladesh
1 review
0 helpful votes
  • Send Message
February 10th, 2020
Verified purchase

Ashton was great, he answered my question and eager to help in the future.

Date of experience: February 10, 2020

Thumbnail of user ahmede142
Egypt
1 review
0 helpful votes
  • Send Message
July 10th, 2021
Verified purchase

Great experience, they are highly appreciative and supportive

Date of experience: July 10, 2021

Thumbnail of user peterk1554
Spain
1 review
0 helpful votes
  • Send Message
December 11th, 2022
Verified purchase

Basically everything I asked for was handled and solved professionally.

Date of experience: December 11, 2022

Thumbnail of user monjajulh
Bangladesh
1 review
0 helpful votes
  • Send Message
February 9th, 2020
Verified purchase

All is Great.
They help me for change my review.
Many thanks.

Date of experience: February 9, 2020

Thumbnail of user abidh22
Bangladesh
1 review
0 helpful votes
  • Send Message
December 12th, 2022
Verified purchase

Very experienced. Hope my issue will be solved soon. I love to chat with him too

Date of experience: December 12, 2022

Thumbnail of user marcog76
Chile
1 review
0 helpful votes
  • Send Message
November 14th, 2019
Verified purchase

Great customer support and a good offer for annual membership

Date of experience: November 14, 2019

Thumbnail of user dushyanthv
California
1 review
0 helpful votes
  • Send Message
January 11th, 2022
Verified purchase

The support person was very helpful and responsive with my concerns.

Date of experience: January 11, 2022

Thumbnail of user shivamm20
India
1 review
0 helpful votes
  • Send Message
July 4th, 2022
Verified purchase

Got timely update. Issue resolved without any hassle.

Date of experience: July 4, 2022

Thumbnail of user raquely13
Italy
1 review
0 helpful votes
  • Send Message
January 12th, 2022
Verified purchase

Thank you Celestine! Fast and effective. Nice support experience.

Date of experience: January 12, 2022

Thumbnail of user allene22
Philippines
1 review
0 helpful votes
  • Send Message
December 4th, 2017
Verified purchase

Very fast support. Got my answers quickly. I hope the ticket will be resolve faster. Thanks...

Date of experience: December 3, 2017

Thumbnail of user temitopec
Nigeria
1 review
0 helpful votes
  • Send Message
January 11th, 2022
Verified purchase

Excellent services by Jam. He was very helpful with all my request.

Date of experience: January 11, 2022

Thumbnail of user priyanshup3
India
1 review
0 helpful votes
  • Send Message
July 4th, 2022
Verified purchase

God behaviour, Nice experience thank you for your support

Date of experience: July 4, 2022

Thumbnail of user ganeshs38
India
1 review
0 helpful votes
  • Send Message
September 8th, 2022
Verified purchase

Customer support is good and timely actions are taken...

Date of experience: September 8, 2022

Thumbnail of user ravis61
India
1 review
0 helpful votes
  • Send Message
November 30th, 2017
Verified purchase

Swift response! I really appreciate the way you helped me out! Great support here!...

Service
Value
Shipping
Returns
Quality

Date of experience: November 29, 2017

Thumbnail of user shulamitn
Israel
1 review
0 helpful votes
  • Send Message
March 16th, 2021
Verified purchase

Helped me a lot thank you very much.
Understand my problem, and keep going until it is resolved.

Date of experience: March 16, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?