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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,854
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Exceptional Support and Clear Guidance from Reuben”

Eyasin A.
12/28/24

I am extremely grateful for the assistance provided today. Reuben was incredibly helpful and took the time to thoroughly address my concerns. The guidance was clear, concise, and exactly what I needed. I highly appreciate the effort to ensure I understood everything, and I feel more confident moving forward. Thank you, Reuben, for your excellent support!

Date of experience: 12/18/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,456)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1265) customer service (920) freelancer team (314) freelancer support (827) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user arib36
Florida
1 review
0 helpful votes
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December 4th, 2021
Verified purchase

Great support, helped me with both of my issues quickly.

Date of experience: December 4, 2021

Thumbnail of user pankajg31
India
1 review
0 helpful votes
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December 3rd, 2021
Verified purchase

One of the good experience. She helped me select proper plan.

Date of experience: December 3, 2021

Thumbnail of user miguelo65
Portugal
1 review
0 helpful votes
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September 18th, 2020
Verified purchase

All my doubts were answered, the support team member was attentive and collaborative

Date of experience: September 18, 2020

Thumbnail of user nicolasz14
Australia
1 review
0 helpful votes
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May 9th, 2021
Verified purchase

She sorted my refund almost instantaneously
I thank Amy immensely

Date of experience: May 9, 2021

Thumbnail of user sukantab
Utah
1 review
0 helpful votes
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February 16th, 2020
Verified purchase

Its my first time I have used Freelancer support system. It was amazing.

Date of experience: February 15, 2020

Thumbnail of user dipendrav
India
1 review
0 helpful votes
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July 10th, 2021
Verified purchase

Awesome, i got answers to my all questions. Thanks for that

Date of experience: July 10, 2021

Thumbnail of user patricel133
Zambia
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

I get satisfactory response. However, it often comes long after the concern was reported.

Date of experience: August 29, 2022

Thumbnail of user fidanm
Azerbaijan
1 review
0 helpful votes
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February 14th, 2020
Verified purchase

The support was nice and helpful, did everything possible to keep me happy

Date of experience: February 14, 2020

Thumbnail of user adams1690
Delaware
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

Chelsea was kind, knowledgeable, and polite. An absolute pleasure to speak with.

Date of experience: April 26, 2022

Thumbnail of user julij6
California
1 review
0 helpful votes
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February 14th, 2020
Verified purchase

The refund is being processed. Hopefully it will be as I have asked.

Date of experience: February 14, 2020

Thumbnail of user annettef207
Australia
1 review
0 helpful votes
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December 11th, 2022
Verified purchase

Chelsea was very helpful and easy to deal with. Thank you

Date of experience: December 11, 2022

Thumbnail of user denysa6
Ukraine
1 review
0 helpful votes
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November 11th, 2021
Verified purchase

He gave the most accurate and kindest answer to my question.
Thanks Jam.

Date of experience: November 11, 2021

Thumbnail of user motalibm
Bangladesh
1 review
0 helpful votes
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April 7th, 2021
Verified purchase

Very good experience and quick reply. Thank you so much.

Date of experience: April 7, 2021

Thumbnail of user robsons10
Brazil
1 review
0 helpful votes
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November 10th, 2021
Verified purchase

Jam was great. Thanks for instructing me on how to proceed when finding suspect files/contests.

Date of experience: November 10, 2021

Thumbnail of user miladd3
Turkey
1 review
0 helpful votes
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November 10th, 2021
Verified purchase

Very strong and fast support
Thank you for all your excellent services

Date of experience: November 10, 2021

Thumbnail of user saraba1
Saudi Arabia
1 review
0 helpful votes
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August 5th, 2020
Verified purchase

I had problem with payment. The response was quick and efficient.

Date of experience: August 5, 2020

Thumbnail of user josnaa
Bangladesh
1 review
0 helpful votes
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November 9th, 2021
Verified purchase

She is so good at communicating. I am satisfied with her effort.

Date of experience: November 9, 2021

Thumbnail of user zeeshanq1
Pakistan
1 review
0 helpful votes
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November 10th, 2021
Verified purchase

Professional support. Nice way to describe solution in detail

Date of experience: November 10, 2021

Thumbnail of user ht75
GB
1 review
0 helpful votes
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October 21st, 2021
Verified purchase

Online communication are very good. My enquire was solved soon.

Date of experience: October 21, 2021

Thumbnail of user juliusr24
India
1 review
0 helpful votes
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November 11th, 2019
Verified purchase

It was good chatting with Noelle and she helped resolve my issue.

Date of experience: November 11, 2019

Thumbnail of user sergios174
DO
1 review
0 helpful votes
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October 22nd, 2021
Verified purchase

He has explained everything perfectly and is a very gentle person.

Date of experience: October 22, 2021

Thumbnail of user rabiulk
Bangladesh
1 review
0 helpful votes
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October 22nd, 2021
Verified purchase

Very professional. Helped me a lot for getting this service.

Date of experience: October 22, 2021

Thumbnail of user ezanm
Malaysia
1 review
0 helpful votes
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November 8th, 2019
Verified purchase

Really nice & good explanation. Im satisfied with her answer. She assist me very kind

Date of experience: November 7, 2019

Thumbnail of user hemanthb
India
1 review
0 helpful votes
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March 23rd, 2022
Verified purchase

Chelsea was great, Had a good experience, Got to know about optimizing the account

Date of experience: March 23, 2022

Thumbnail of user bulbula3
Bangladesh
1 review
0 helpful votes
  • Send Message
June 15th, 2020
Verified purchase

Ashton D is very helpful person.He informed all my problem.

Date of experience: June 15, 2020

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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