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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,429 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,857
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Outstanding Assistance and Service Excellence”

Hadi A.
12/7/24

I had a great experience working with Mr. Jonny. His professionalism, prompt communication, and dedication to delivering exceptional quality exceeded my expectations. He was attentive, knowledgeable, and made the process seamless. I highly recommend his expertise to anyone looking for reliable assistance.

Date of experience: 11/27/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,429)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1262) customer service (919) freelancer team (313) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user chantellec23
South Africa
1 review
0 helpful votes
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June 13th, 2021
Verified purchase

Nicholl O helped me so much to understand everything. Excellent service!

Date of experience: June 13, 2021

Thumbnail of user aleksandarp19
Serbia
1 review
0 helpful votes
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April 10th, 2022
Verified purchase

It's professional and more comfortable to work.
Very kind response

Date of experience: April 10, 2022

Thumbnail of user yiitcang
Turkey
1 review
0 helpful votes
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June 13th, 2021
Verified purchase

It was fast and informative. Thank you for your support.

Date of experience: June 13, 2021

Thumbnail of user kausarrn
India
1 review
0 helpful votes
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September 30th, 2022
Verified purchase

Thanks a lot for the prompt response and speedy action.
One feels secure to be here.

Date of experience: September 30, 2022

Thumbnail of user vipulp10
India
1 review
0 helpful votes
  • Send Message
May 8th, 2020
Verified purchase

Its too good. And im really happy with customer support

Date of experience: May 8, 2020

Thumbnail of user lillic12
Italy
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

Thank you for answering my question comprehensively

Date of experience: September 26, 2022

Thumbnail of user tevfike
Turkey
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

Elle was so nice to chat! She helped me a lot. Thanks.

Date of experience: July 21, 2022

Thumbnail of user marip229
Portugal
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

The assistance I received was good and precise. Thanks!

Service
Value
Shipping
Returns
Quality

Date of experience: May 11, 2023

Thumbnail of user joefreyg
Thailand
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

Satisfied with the service rendered very professional

Date of experience: July 13, 2022

Thumbnail of user saikats6
India
1 review
0 helpful votes
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November 4th, 2021
Verified purchase

Freelancer is the best platform for remote project.

Date of experience: November 4, 2021

Thumbnail of user harshad4
Sri Lanka
1 review
0 helpful votes
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June 11th, 2021
Verified purchase

Helped me in a quick time and information was up to pin point.

Date of experience: June 11, 2021

Thumbnail of user zeynels
Turkey
1 review
0 helpful votes
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June 12th, 2021
Verified purchase

He was very helpful and easy to understand. I am satisfied.

Date of experience: June 12, 2021

Thumbnail of user zulfahrie
Indonesia
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

Really understanding with members problem, thank you very much freelancer support team.

Date of experience: July 7, 2022

Thumbnail of user matth565
Bulgaria
1 review
0 helpful votes
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June 11th, 2021
Verified purchase

Very professional job, best customer support ever!

Date of experience: June 11, 2021

Thumbnail of user fidanm
Azerbaijan
1 review
0 helpful votes
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February 14th, 2020
Verified purchase

The support was nice and helpful, did everything possible to keep me happy

Date of experience: February 14, 2020

Thumbnail of user julij6
California
1 review
0 helpful votes
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February 14th, 2020
Verified purchase

The refund is being processed. Hopefully it will be as I have asked.

Date of experience: February 14, 2020

Thumbnail of user randys921
Alabama
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

The customer service agent was extremely helpful in assisting me as a first-time user

Date of experience: August 21, 2022

Thumbnail of user tinau39
India
1 review
0 helpful votes
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June 9th, 2021
Verified purchase

Responded well and very quick support.
Thanks Jethro.

Date of experience: June 9, 2021

Thumbnail of user gimhanl
Sri Lanka
1 review
0 helpful votes
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September 30th, 2021
Verified purchase

I'm still excited about successfully solving my financial problem.

Date of experience: September 30, 2021

Thumbnail of user hamzaw12
Morocco
1 review
0 helpful votes
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February 12th, 2020
Verified purchase

I would like to thank Ashton D for his help that he brought me

Date of experience: February 12, 2020

Thumbnail of user youssefs42
Egypt
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

Was fast and clear in providing solutions thanks Dom.A

Date of experience: May 9, 2023

Thumbnail of user rico12
Philippines
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

Kelly helped me very quick and it worked. All good

Date of experience: May 8, 2023

Thumbnail of user amela19
Canada
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

Thank you so much Kelly for the fast and incredible assistance to my situation

Date of experience: May 9, 2023

Thumbnail of user shereeni2
Egypt
1 review
0 helpful votes
  • Send Message
November 15th, 2020
Verified purchase

He clarified to me all the information needed, many Thanks!

Date of experience: November 15, 2020

Thumbnail of user debotah
India
1 review
0 helpful votes
  • Send Message
June 9th, 2021
Verified purchase

He assured me that it would be resolved within the next 48 hours.

Date of experience: June 9, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

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