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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,429 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,857
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Outstanding Assistance and Service Excellence”

Hadi A.
12/7/24

I had a great experience working with Mr. Jonny. His professionalism, prompt communication, and dedication to delivering exceptional quality exceeded my expectations. He was attentive, knowledgeable, and made the process seamless. I highly recommend his expertise to anyone looking for reliable assistance.

Date of experience: 11/27/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
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Reviews (18,429)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1262) customer service (919) freelancer team (313) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user tatianan10
Portugal
1 review
0 helpful votes
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February 12th, 2020
Verified purchase

They solved my situation in the best possible way, were quick and extremely helpful

Date of experience: February 11, 2020

Thumbnail of user elsayede3
Egypt
1 review
0 helpful votes
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September 26th, 2021
Verified purchase

Professional and nice conversation. Everything was clear with respectful contact.

Date of experience: September 26, 2021

Thumbnail of user amrh27
Egypt
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

She is awesome person, i am really happy to get the interview with her

Date of experience: February 17, 2022

Thumbnail of user apurvar
India
1 review
0 helpful votes
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February 17th, 2022
Verified purchase

Got resolved in a day. Thanks for the stepwise instructions.

Date of experience: February 17, 2022

Thumbnail of user ibrahimd24
Egypt
1 review
0 helpful votes
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September 8th, 2021
Verified purchase

I really appreciate Chelsea support to my case. She is very helpful and cooperative.

Date of experience: September 8, 2021

Thumbnail of user moniruli9
Bangladesh
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

The discussion was very clear & questions were good to get verified.

Thanks

Date of experience: May 8, 2023

Thumbnail of user giuseppec92
Italy
1 review
0 helpful votes
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February 7th, 2022
Verified purchase

The support was really effective and quick. Congratulations

Date of experience: February 7, 2022

Thumbnail of user prayitno
Indonesia
1 review
0 helpful votes
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August 24th, 2021
Verified purchase

Good and familiar response from freelancer support team

Date of experience: August 24, 2021

Thumbnail of user abdullahi14
India
1 review
0 helpful votes
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April 6th, 2021
Verified purchase

The agent was awesome it helped me out and cleared my confusion.

Date of experience: April 6, 2021

Thumbnail of user artemk35
Ukraine
1 review
0 helpful votes
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July 20th, 2022
Verified purchase

Actually the support is out of my expectation.
I really impressed.

Date of experience: July 20, 2022

Thumbnail of user rudrabharthig
India
1 review
0 helpful votes
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August 25th, 2021
Verified purchase

Support team are really helpful and much supporting like family.
Thanks for that.

Date of experience: August 25, 2021

Thumbnail of user mdsalahu
Bangladesh
1 review
0 helpful votes
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August 24th, 2021
Verified purchase

I'm really happy with his behaviour. I hope he will keep it up for other as well.

Date of experience: August 24, 2021

Thumbnail of user anirband8
India
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

Chelsea assisted me with getting my freelancer badge. Smooth working experience

Date of experience: March 22, 2023

Thumbnail of user vigneshi
India
1 review
0 helpful votes
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August 15th, 2021
Verified purchase

Good. Response received reversal of charges didn't face any problems

Date of experience: August 15, 2021

Thumbnail of user supriyob2
India
1 review
0 helpful votes
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July 12th, 2022
Verified purchase

Please keep good work in future also, i am satisfied your help...

Date of experience: July 12, 2022

Thumbnail of user bayut
Indonesia
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

Great person from Freelancer, Nice interview with him

Date of experience: March 24, 2023

Thumbnail of user ahmada282
Pakistan
1 review
0 helpful votes
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August 14th, 2021
Verified purchase

Great experience with the team. Much impressed by their assistance

Date of experience: August 14, 2021

Thumbnail of user ahmedf80
Egypt
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Great experience with the site, and clients
A lot of opportunities

Date of experience: March 23, 2023

Thumbnail of user alexandred44
France
1 review
0 helpful votes
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August 9th, 2021
Verified purchase

Nice person, clear explanations, fast answers... all fine

Date of experience: August 9, 2021

Thumbnail of user vivekp49
Canada
1 review
0 helpful votes
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November 18th, 2022
Verified purchase

My experience with Chelsea during our interview was fantastic and I appreciate her taking the time.

Date of experience: November 18, 2022

Thumbnail of user joop2
Portugal
1 review
0 helpful votes
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January 25th, 2022
Verified purchase

Very good experience. Glad I could get the refund for a duplicate fee project.

Date of experience: January 25, 2022

Thumbnail of user cynthiac1912
Uruguay
1 review
0 helpful votes
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January 26th, 2022
Verified purchase

They gave me personalized help and solved my problem in a short time

Date of experience: January 26, 2022

Thumbnail of user mashoodu
Pakistan
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

It was straight forward and she did a really good interview

Date of experience: March 22, 2023

Thumbnail of user minasc
Greece
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I had an issue with id verification -- it was reviewed and resolved quickly.

Date of experience: June 1, 2022

Thumbnail of user petera1039
Florida
1 review
0 helpful votes
  • Send Message
May 31st, 2022
Verified purchase

Chelsea V. was great in the interview. Very pleasant experience overall!

Date of experience: May 31, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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