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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,429 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,857
Neutral
13
Negative
34
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Outstanding Assistance and Service Excellence”

Hadi A.
12/7/24

I had a great experience working with Mr. Jonny. His professionalism, prompt communication, and dedication to delivering exceptional quality exceeded my expectations. He was attentive, knowledgeable, and made the process seamless. I highly recommend his expertise to anyone looking for reliable assistance.

Date of experience: 11/27/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,429)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1262) customer service (919) freelancer team (313) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user adityad21
India
1 review
0 helpful votes
  • Send Message
March 23rd, 2023
Verified purchase

He was very quick and helped with the verification payment process.

Date of experience: March 23, 2023

Thumbnail of user michaelb10065
Kenya
1 review
0 helpful votes
  • Send Message
March 22nd, 2023
Verified purchase

Communication was great. All the questions were clear and concise.

Date of experience: March 22, 2023

Thumbnail of user illiea
California
1 review
0 helpful votes
  • Send Message
September 24th, 2021
Verified purchase

The staff were so helpful and kind. Would recommend to freelancers looking for gigs!

Date of experience: September 24, 2021

Thumbnail of user ashutoshs41
India
1 review
0 helpful votes
  • Send Message
March 23rd, 2023
Verified purchase

This site's best option for receiving/giving outsourced work.

Service
Value
Shipping
Returns
Quality

Date of experience: March 23, 2023

Thumbnail of user tevfik
Turkey
1 review
0 helpful votes
  • Send Message
March 3rd, 2021
Verified purchase

Wonderful person. Patient. Clever. Helpful. Highly recommended.

Date of experience: March 3, 2021

Thumbnail of user jawadn3
Pakistan
1 review
0 helpful votes
  • Send Message
September 29th, 2022
Verified purchase

I felt comfortable. Chelsea was friendly and polite. Enjoyed the experience

Date of experience: September 29, 2022

Thumbnail of user erikal219
Albania
1 review
0 helpful votes
  • Send Message
November 22nd, 2022
Verified purchase

My problem is solved by the staff in 1 day. They reply fast. Good support.

Date of experience: November 22, 2022

Thumbnail of user roxannev30
South Africa
1 review
0 helpful votes
  • Send Message
May 31st, 2022
Verified purchase

Explained everything i asked with detail and offered to go the extra mile

Date of experience: May 31, 2022

Thumbnail of user roberth4795
GB
1 review
0 helpful votes
  • Send Message
May 31st, 2022
Verified purchase

Chelsea was very kind.
Thanks for the freelancer.com

Date of experience: May 31, 2022

Thumbnail of user yassers15
India
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

Date of experience: February 10, 2023

Thumbnail of user ratid2
RU
1 review
0 helpful votes
  • Send Message
May 30th, 2022
Verified purchase

I was informed very quickly, Service is really good.

Date of experience: May 30, 2022

Thumbnail of user olgas261
Cyprus
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

Fast response as a first time user was much needed
Thank you

Date of experience: November 22, 2022

Thumbnail of user franciscoa251
Colombia
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

Thanks for your help, very good service provided by Harriet A

Date of experience: November 21, 2022

Thumbnail of user naveenk121
India
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

Awesome support, Help me to avail the correct feature on my profile. Thank you.

Date of experience: January 27, 2023

Thumbnail of user oleksandrb13
Ukraine
1 review
0 helpful votes
  • Send Message
November 20th, 2022
Verified purchase

Very good communication skills. Glad to meet with Chelsea. I really liked her work.

Date of experience: November 20, 2022

Thumbnail of user ahmadedis
Indonesia
1 review
0 helpful votes
  • Send Message
May 30th, 2022
Verified purchase

Great communication, clear voice, and very straight forward

Date of experience: May 30, 2022

Thumbnail of user jaroszlavm
Germany
1 review
0 helpful votes
  • Send Message
January 27th, 2023
Verified purchase

Good experience, helpful and fast response. I hope that project fee will be returned as promised.

Date of experience: January 27, 2023

Thumbnail of user shaunw138
GB
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

A very pleasant experience with Chelsea. Would highly recommend to any other service user.

Date of experience: January 26, 2023

Thumbnail of user sukantag
India
1 review
0 helpful votes
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July 7th, 2020
Verified purchase

Had a talk with Ashton D it was fantastic experience.

Date of experience: July 7, 2020

Thumbnail of user junaidr7
Pakistan
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

I've been working on freelancer since 4 years, they're much supportive and professional.

Date of experience: May 29, 2022

Thumbnail of user md.nayeemi
Bangladesh
1 review
0 helpful votes
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August 25th, 2022
Verified purchase

I was able to solve my problem with the service. Thanks.

Date of experience: August 25, 2022

Thumbnail of user jesusb68
VE
1 review
0 helpful votes
  • Send Message
July 2nd, 2020
Verified purchase

Understood all the requirements I would love to use it again.

Date of experience: July 2, 2020

Thumbnail of user joaquini
Chile
1 review
0 helpful votes
  • Send Message
February 18th, 2020
Verified purchase

Fixed my problem in less than 10 minutes.

He is really professional!

Service
Value
Shipping
Returns
Quality

Date of experience: February 18, 2020

Thumbnail of user shovond
Bangladesh
1 review
0 helpful votes
  • Send Message
February 18th, 2020
Verified purchase

Ashton D. Is a professional and nice guy. I will highly recommend him.

Service
Value
Shipping
Returns
Quality

Date of experience: February 18, 2020

Thumbnail of user joannao55
Canada
1 review
0 helpful votes
  • Send Message
September 29th, 2022
Verified purchase

Jo. V was very helpful and addressed my issue promptly

Date of experience: September 29, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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