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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,856
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“Lateness without apology”

Naoki S.
12/9/24

I was contacted by Russell V.-san about four hours after the scheduled interview time, but there was no apology for being late, so I was surprised and went ahead with the interview...

Date of experience: 11/29/24
See critical reviews

Reviews (18,414)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1261) customer service (919) freelancer team (312) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user adeolao18
Nigeria
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

My meeting with the freelancer agent was insightful and good

Date of experience: May 16, 2023

Thumbnail of user ramchandrar
India
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Freelancer Support really supported this time. Very good. Please keep it up.

Date of experience: August 23, 2022

Thumbnail of user jernabelles
Philippines
1 review
0 helpful votes
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June 16th, 2021
Verified purchase

Great experience and awesome customer service agent.

Date of experience: June 16, 2021

Thumbnail of user noora95
Qatar
1 review
0 helpful votes
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October 3rd, 2021
Verified purchase

Kelly was so helpful and addressed my concern directly.
Thank you for your support

Date of experience: October 3, 2021

Thumbnail of user alexac90
Florida
1 review
0 helpful votes
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May 15th, 2023
Verified purchase

Great, quick, and efficient help from my agent Maine! I appreciate it!

Date of experience: May 15, 2023

Thumbnail of user ahmedk115
AE
1 review
0 helpful votes
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September 29th, 2021
Verified purchase

She was so helpful well listening and push me to work more

Date of experience: September 29, 2021

Thumbnail of user sandips18
India
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

It was really very wonderful to speak with Chelsea.

Date of experience: May 16, 2023

Thumbnail of user onurd2
Hungary
2 reviews
0 helpful votes
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September 9th, 2021
Verified purchase

My problem was resolved swiftly and in a satisfactory manner.

Date of experience: September 9, 2021

Thumbnail of user erikae118
Malta
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

Javier understand my concern and find an immediate solution.

Date of experience: August 3, 2022

Thumbnail of user mdsajala
Bangladesh
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Response quickly and give the best service. I am satisfied.

Date of experience: November 25, 2022

Thumbnail of user mohamedsabryibrahimm
Egypt
1 review
0 helpful votes
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April 12th, 2021
Verified purchase

The agent is so nice, supportive, and patient. He completed all what I need.

Date of experience: April 12, 2021

Thumbnail of user meenakshiy2
India
1 review
0 helpful votes
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April 12th, 2021
Verified purchase

I asked mu amount to refund and he understood my situation

Date of experience: April 12, 2021

Thumbnail of user mds292
Bangladesh
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

It was great experience with Russel. He well behave person.

Date of experience: June 14, 2023

Thumbnail of user mdsumona2
Bangladesh
1 review
0 helpful votes
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June 14th, 2023
Verified purchase

Great experiences with Working freelancer.com. I everyone to recommend work freelancer.

Date of experience: June 14, 2023

Thumbnail of user erickm249
Florida
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

Informative and fast. During a stressful situation, she made it easy.

Date of experience: May 13, 2023

Thumbnail of user ajayr27
GB
1 review
0 helpful votes
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April 11th, 2021
Verified purchase

Great support by the team I have been assisted with utmost importance and urgency thank you!

Date of experience: April 11, 2021

Thumbnail of user jayantk5
India
1 review
0 helpful votes
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August 25th, 2021
Verified purchase

Support team helped me to solve my issue.
Many thanks for quick help.

Date of experience: August 25, 2021

Thumbnail of user anahc1
Netherlands
1 review
0 helpful votes
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February 9th, 2022
Verified purchase

Flexible with time and clear questions. Friendly person.

Date of experience: February 9, 2022

Thumbnail of user cosminm9
Romania
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

A super agent who explained everything and managed to solve my problem

Date of experience: March 29, 2023

Thumbnail of user elizabetht803
Mexico
1 review
0 helpful votes
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April 10th, 2021
Verified purchase

I has doubts regarding the sponsor bidding process along with other things

Date of experience: April 10, 2021

Thumbnail of user rafaele56
Colombia
1 review
0 helpful votes
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February 1st, 2022
Verified purchase

I opened a ticket to verify my Id and that took less than 30 mins!

Date of experience: February 1, 2022

Thumbnail of user md.zihads
Bangladesh
1 review
0 helpful votes
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January 31st, 2022
Verified purchase

I am very satisfied to Freelancer Team. It's quickly response.

Service
Value
Shipping
Returns
Quality

Date of experience: January 31, 2022

Thumbnail of user ludmillaa6
France
1 review
0 helpful votes
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April 11th, 2021
Verified purchase

I had a problem while doing my milestones and it's back

Date of experience: April 11, 2021

Thumbnail of user elenag139
GB
1 review
0 helpful votes
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April 10th, 2021
Verified purchase

The agent was very patient and solved my issue efficiently.

Date of experience: April 10, 2021

Thumbnail of user mukisaw
Uganda
1 review
0 helpful votes
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November 24th, 2022
Verified purchase

Maine M, she was absolutely amazing, quick response and perfect solution

Date of experience: November 24, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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