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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,409 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,858
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“Lateness without apology”

Naoki S.
12/9/24

I was contacted by Russell V.-san about four hours after the scheduled interview time, but there was no apology for being late, so I was surprised and went ahead with the interview...

Date of experience: 11/29/24
See critical reviews

Reviews (18,409)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1261) customer service (919) freelancer team (312) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user nayans5
Bangladesh
1 review
0 helpful votes
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March 28th, 2023
Verified purchase

The support guys is great and clarify every question answer.

Date of experience: March 28, 2023

Thumbnail of user mernaa3
Egypt
1 review
0 helpful votes
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April 9th, 2021
Verified purchase

Very amazing and helpful one it is my pleasure to contact she today

Date of experience: April 9, 2021

Thumbnail of user alexd1065
RU
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

Quick help, immediately dealt with the issue and without unnecessary proceedings.

Date of experience: October 5, 2022

Thumbnail of user ardip2
Indonesia
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

They have good respond for my comments, its nice and keep that works

Date of experience: March 27, 2023

Thumbnail of user prasanthp3
India
1 review
0 helpful votes
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March 7th, 2021
Verified purchase

The agent was very helpful. Appreciating.
Solved my issue with ease.

Date of experience: March 7, 2021

Thumbnail of user hadisurr
Bangladesh
1 review
0 helpful votes
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August 30th, 2020
Verified purchase

Noelle is very fast, solve my problem easily, thank you so much.

Service
Value
Shipping
Returns
Quality

Date of experience: August 30, 2020

Thumbnail of user laarn
Ghana
1 review
0 helpful votes
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March 7th, 2021
Verified purchase

Response was timely and detailed to clear my doubts

Date of experience: March 7, 2021

Thumbnail of user ikhwann1
Indonesia
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Jethro M. Very helpful in its product offerings, all good

Date of experience: March 20, 2023

Thumbnail of user jefff908
Texas
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

Help me unwind an inadvertent award on a contest. Very helpful.

Date of experience: June 5, 2022

Thumbnail of user deeptin1
India
1 review
0 helpful votes
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March 7th, 2021
Verified purchase

I had a good discussion with Jennifer. M. She was capable to resolve my query.

Date of experience: March 7, 2021

Thumbnail of user nazars11
Ukraine
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

I wanted my deposit back and they resolved it within 15 minutes

Date of experience: October 4, 2022

Thumbnail of user zakir3
Pakistan
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

Great response helped me a lot. Got proper information what I was looking for.

Date of experience: June 6, 2022

Thumbnail of user bobs1430
Netherlands
1 review
0 helpful votes
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March 7th, 2021
Verified purchase

Question answered to my satisfaction quickly and efficiently.

Date of experience: March 7, 2021

Thumbnail of user elenam205
Romania
1 review
0 helpful votes
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September 9th, 2021
Verified purchase

My issue has been promptly solved thank you very much

Date of experience: September 9, 2021

Thumbnail of user radoniarinasyr
Madagascar
1 review
0 helpful votes
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December 21st, 2021
Verified purchase

Mr Radley. C take me in charge. He is kind and resolve rapidly my problem.

Date of experience: December 21, 2021

Thumbnail of user muhammademmads
Pakistan
1 review
0 helpful votes
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December 20th, 2021
Verified purchase

It was very good the help center respond me on time and resolve my problem with smooth

Date of experience: December 20, 2021

Thumbnail of user vladyslavs2
Ukraine
1 review
0 helpful votes
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March 3rd, 2020
Verified purchase

Nothing add here. All was super. Great. Fast. Awesome:-D

Date of experience: March 2, 2020

Thumbnail of user davido1660
Ireland
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

Quickly found freelancers.
Got support.
Fast responses from freelance team too.

Date of experience: August 29, 2022

Thumbnail of user muralii
New Jersey
1 review
0 helpful votes
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March 1st, 2020
Verified purchase

Customer Rep answered all my questions and directed me to the correct page for cancellations.

Date of experience: February 28, 2020

Thumbnail of user medmahdim
Tunisia
1 review
0 helpful votes
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March 1st, 2020
Verified purchase

Very helpful, careful clarification, happy with this experience

Date of experience: February 28, 2020

Thumbnail of user robsons10
Brazil
1 review
0 helpful votes
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November 10th, 2021
Verified purchase

Jam was great. Thanks for instructing me on how to proceed when finding suspect files/contests.

Date of experience: November 10, 2021

Thumbnail of user pabloa120
Argentina
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Great patience and easy going, he was there for me when i needed

Date of experience: October 4, 2022

Thumbnail of user ahmadm115
Pakistan
1 review
0 helpful votes
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October 7th, 2022
Verified purchase

Excellent service was provided by Chelsea at the interview.

Date of experience: October 7, 2022

Thumbnail of user miladd3
Turkey
1 review
0 helpful votes
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November 10th, 2021
Verified purchase

Very strong and fast support
Thank you for all your excellent services

Date of experience: November 10, 2021

Thumbnail of user hishamh6
Lebanon
1 review
0 helpful votes
  • Send Message
November 11th, 2021
Verified purchase

I was satisfied with the quick response of your support.

Date of experience: November 11, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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