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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,869
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,400)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1261) customer service (919) freelancer team (312) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user adeeln
Pakistan
1 review
0 helpful votes
  • Send Message
March 11th, 2022
Verified purchase

I have very thankful for freelancer support and am happy.

Date of experience: March 11, 2022

Thumbnail of user shairosea
Canada
1 review
0 helpful votes
  • Send Message
May 22nd, 2023
Verified purchase

He was kind to assist me and solved my issues, Great keep up the good work.

Date of experience: May 22, 2023

Thumbnail of user kholodz
Saudi Arabia
1 review
0 helpful votes
  • Send Message
May 23rd, 2023
Verified purchase

Ralph is very helpful, and give me a great opportunity,
Best team ever.

Date of experience: May 23, 2023

Thumbnail of user aymens12
Pakistan
1 review
0 helpful votes
  • Send Message
August 26th, 2022
Verified purchase

I had a card verification issue on Freelancer and Kelly came through.

Date of experience: August 26, 2022

Thumbnail of user erinas5
Serbia
1 review
0 helpful votes
  • Send Message
August 30th, 2022
Verified purchase

They helped me and the replies were very fast. Thank You!

Date of experience: August 30, 2022

Thumbnail of user bharats35
India
1 review
0 helpful votes
  • Send Message
March 15th, 2022
Verified purchase

Very nice and polite staff. I got the badge of verified by freelancer.

Date of experience: March 15, 2022

Thumbnail of user sandipb12
India
1 review
0 helpful votes
  • Send Message
March 10th, 2022
Verified purchase

It was a nice experience talking with Chelsea. Very easy to communicate.

Date of experience: March 10, 2022

Thumbnail of user saeeds25
Egypt
1 review
0 helpful votes
  • Send Message
August 25th, 2022
Verified purchase

Simple, fast, valuable interview, the interviewer made my day!

Date of experience: August 25, 2022

Thumbnail of user sarad704
Virginia
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

I needed a refund and service agent Maine promptly helped me in getting that

Date of experience: November 30, 2022

Thumbnail of user nikunjd
India
1 review
0 helpful votes
  • Send Message
November 20th, 2019
Verified purchase

Very happy with your support. Got my payment and settle up quickly.

Date of experience: November 20, 2019

Thumbnail of user niladrir
India
1 review
0 helpful votes
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September 11th, 2021
Verified purchase

Avery well guided me in getting the verified freelancer program. Thanks for his support

Date of experience: September 11, 2021

Thumbnail of user temitopes11
Nigeria
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

She attended to my needs in a patient and friendly manner

Date of experience: November 30, 2022

Thumbnail of user tahseenh1
Pakistan
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Kelly is very helping she helped me out in my matter

Date of experience: August 4, 2022

Thumbnail of user nishub2
Nepal
1 review
0 helpful votes
  • Send Message
April 18th, 2021
Verified purchase

Nice to meet with chat response by the agent...
Thank you

Date of experience: April 18, 2021

Thumbnail of user pavlol1
Ukraine
1 review
0 helpful votes
  • Send Message
November 29th, 2022
Verified purchase

Thanks, Byron, for fast fixing my issue. Excellent communication and quick response.

Date of experience: November 29, 2022

Thumbnail of user minahili
Pakistan
1 review
0 helpful votes
  • Send Message
August 16th, 2021
Verified purchase

It was working nice on this platform! Recommended.

Date of experience: August 16, 2021

Thumbnail of user usmank24
Pakistan
1 review
0 helpful votes
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April 18th, 2021
Verified purchase

Date of experience: April 18, 2021

Thumbnail of user umars20
Pakistan
1 review
0 helpful votes
  • Send Message
August 5th, 2021
Verified purchase

Donald was a great guy. He helped me and solved my issue instantly. Highly recommended.

Date of experience: August 5, 2021

Thumbnail of user denysa6
Ukraine
1 review
0 helpful votes
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November 11th, 2021
Verified purchase

He gave the most accurate and kindest answer to my question.
Thanks Jam.

Date of experience: November 11, 2021

Thumbnail of user sofiah79
Puerto Rico
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

Maine help me through the whole process. Great customer service.

Date of experience: March 31, 2023

Thumbnail of user abdulwahabs
Pakistan
1 review
0 helpful votes
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March 30th, 2023
Verified purchase

It is very good, easy to talk, understandable, professional.

Date of experience: March 30, 2023

Thumbnail of user hamdih3
Morocco
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

Great interviewer, professional and very clear with the questions!

Date of experience: March 31, 2023

Thumbnail of user suhaiba5
Jordan
1 review
0 helpful votes
  • Send Message
June 12th, 2022
Verified purchase

Harriet is So easy and professional assistant i like the way of process

Date of experience: June 12, 2022

Thumbnail of user hemantt7
India
1 review
0 helpful votes
  • Send Message
December 2nd, 2022
Verified purchase

Support team was very helpful in resolving the issue. Thank you

Date of experience: December 2, 2022

Thumbnail of user murugananthamp
India
1 review
0 helpful votes
  • Send Message
February 20th, 2023
Verified purchase

I took immediate action as you guided in a e-mail. Thanks.

Date of experience: February 20, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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