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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,398 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,877
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,398)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1261) customer service (919) freelancer team (312) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user giovannih25
Egypt
1 review
0 helpful votes
  • Send Message
April 3rd, 2023
Verified purchase

I just had an interview with Berry so cooperative and friendly

Date of experience: April 3, 2023

Thumbnail of user marcosg74
Brazil
1 review
0 helpful votes
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February 8th, 2022
Verified purchase

Very good support they did to me, solving my problem.

Date of experience: February 8, 2022

Thumbnail of user michellem4294
Florida
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Very helpful! Gave clear information, resolved my issue

Date of experience: December 1, 2022

Thumbnail of user harshwardhans
India
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Had a great and smooth experience! It was really nice talking

Date of experience: April 3, 2023

Thumbnail of user dogukani
Italy
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

Fast and quick response. Very glad to solve this quickly

Date of experience: December 1, 2020

Thumbnail of user khandakarabida
Malaysia
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

They solve my issues very quickly. I am fully satisfied.

Date of experience: December 2, 2022

Thumbnail of user krishanthak
Bangladesh
1 review
0 helpful votes
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May 5th, 2019
Verified purchase

Jessica B. Was given good support to me. Thanks...

Date of experience: May 3, 2019

Thumbnail of user kazimt1
Azerbaijan
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

Fantastic. Chelsea was very nice, kind and responsive.

Date of experience: July 6, 2022

Thumbnail of user ruis36
Canada
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Byron was able to fix my issue very quickly. I'm happy with the response time.

Date of experience: December 1, 2022

Thumbnail of user mikej1222
Canada
1 review
0 helpful votes
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December 30th, 2021
Verified purchase

It was a pretty friendly experience :) Glad I signed up

Date of experience: December 30, 2021

Thumbnail of user ghofranes
Tunisia
1 review
0 helpful votes
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March 15th, 2021
Verified purchase

Lauren D. Clearly answered my questions. It helped me.

Date of experience: March 15, 2021

Thumbnail of user veronicab101
Florida
1 review
0 helpful votes
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May 7th, 2019
Verified purchase

I explained Debra E. About my bad experience with a freelancer, and she helped me so fast... thanks

Date of experience: May 5, 2019

Thumbnail of user claudioa28
VE
1 review
0 helpful votes
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June 15th, 2022
Verified purchase

Freelancer.com support is fast and responsible I'm quite satisfied with the advice I received

Date of experience: June 15, 2022

Thumbnail of user jiswinc
India
1 review
0 helpful votes
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January 6th, 2019
Verified purchase

Great. It was really helpful to have an agent who can explain all this very clearly...

Date of experience: January 2, 2019

Thumbnail of user shulamitn
Israel
1 review
0 helpful votes
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March 16th, 2021
Verified purchase

Helped me a lot thank you very much.
Understand my problem, and keep going until it is resolved.

Date of experience: March 16, 2021

Thumbnail of user julies1583
Uzbekistan
1 review
0 helpful votes
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March 15th, 2021
Verified purchase

I contacted Lauren for another question and she kindly helped me with it. Thank you!

Date of experience: March 15, 2021

Thumbnail of user muhammadz63
Pakistan
1 review
0 helpful votes
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January 30th, 2022
Verified purchase

Tell me detail of which credit card I use previous

Date of experience: December 31, 2021

Thumbnail of user alexandrum3
GB
1 review
0 helpful votes
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December 30th, 2018
Verified purchase

Great experience. Very prompt. She helped me with my issue. 5 stars.
I recommend her...

Date of experience: December 28, 2018

Thumbnail of user viktoriiac2
Ukraine
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

I solve my problem very quickly with Javier A.
Many thanks.

Date of experience: October 11, 2022

Thumbnail of user wannorathirahbintiz
Malaysia
1 review
0 helpful votes
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June 15th, 2022
Verified purchase

Very easy to deal with and the agent is so nice as well. Thank you for your help

Date of experience: June 15, 2022

Thumbnail of user neebun
India
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Chelsea's interaction with me for the Verified freelancer program was really appreciable.

Service

Date of experience: April 1, 2023

Thumbnail of user nishtham1
India
1 review
0 helpful votes
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March 12th, 2021
Verified purchase

Jennifer was able to provide quick help, thanks a lot

Date of experience: March 12, 2021

Thumbnail of user heinv1
South Africa
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

Chelsea was fantastic and helpful in her support today, 6 stars!

Date of experience: June 14, 2022

Thumbnail of user nathani29
GB
1 review
0 helpful votes
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December 30th, 2021
Verified purchase

This is a great website for designers to expand your portfolio and work with some good companies.

Date of experience: December 30, 2021

Thumbnail of user muhammada666
Bangladesh
1 review
0 helpful votes
  • Send Message
February 23rd, 2023
Verified purchase

It was really great. The verification program has increased my hope and dreams.

Date of experience: February 23, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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