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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,399 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,878
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,399)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1261) customer service (919) freelancer team (312) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user ricardob130
Brazil
1 review
0 helpful votes
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July 6th, 2021
Verified purchase

I have a rapidly response from the support and it was very useful

Date of experience: July 6, 2021

Thumbnail of user brandonc952
New York
1 review
0 helpful votes
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May 30th, 2023
Verified purchase

Answered my question 100%! Thank you very much for this assistance.

Date of experience: May 30, 2023

Thumbnail of user ahatm
India
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

What I need to know explains it clearly, and takes suggestions from me

Date of experience: December 7, 2022

Thumbnail of user gabrielv204
Texas
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Barry was very helpful and professional. I appreciate your support.

Date of experience: May 29, 2023

Thumbnail of user opeoluwaa2
Nigeria
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

I had an amazing experience with freelancer.com. Their support gave a good response to my issues.

Date of experience: December 6, 2022

Thumbnail of user hibahr1
Pakistan
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Byron C help me to resolve my issue and he explained it very well thank u

Date of experience: September 2, 2022

Thumbnail of user eduardom216
Sweden
1 review
0 helpful votes
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December 31st, 2021
Verified purchase

Good service, but a little bit more quick answer should be nice. The online chat didn't work

Date of experience: December 31, 2021

Thumbnail of user patricel133
Zambia
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

I get satisfactory response. However, it often comes long after the concern was reported.

Date of experience: August 29, 2022

Thumbnail of user andrescamiloa
Colombia
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

I liked the efficiency and amiability of him. He resolved my questions in a good way

Date of experience: December 6, 2022

Thumbnail of user armaghanm
Pakistan
1 review
0 helpful votes
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October 6th, 2021
Verified purchase

I had a good experience chatting with Freelancer support agent. They are cooperate and supportive.

Date of experience: October 6, 2021

Thumbnail of user sutanukab
India
1 review
0 helpful votes
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March 14th, 2022
Verified purchase

Happy with the refund process, super quick and hassle-free.

Date of experience: March 14, 2022

Thumbnail of user yakins
India
1 review
0 helpful votes
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October 8th, 2021
Verified purchase

Thank for so detailed response to my silly questions...

Date of experience: October 8, 2021

Thumbnail of user nidhis41
India
1 review
0 helpful votes
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April 2nd, 2020
Verified purchase

Thank you for patiently helping me. I really appreciate your on-time replies.

Date of experience: April 2, 2020

Thumbnail of user sreemotisuchritraranid
Bangladesh
1 review
0 helpful votes
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July 3rd, 2021
Verified purchase

Very easy communication. He could easily find the problems and provides solution ASAP

Date of experience: July 3, 2021

Thumbnail of user redhaa1
Saudi Arabia
1 review
0 helpful votes
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March 14th, 2022
Verified purchase

It was simple to apply and everything went smoothly.

Date of experience: March 14, 2022

Thumbnail of user umuta6
Turkey
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

It was great experience. Russell asked me about the design process and some details.

Date of experience: May 29, 2023

Thumbnail of user arifh22
Bangladesh
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

Really helpful. I got a response from their work very quickly

Date of experience: March 16, 2022

Thumbnail of user hammads11
Pakistan
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

This platform is great to work for experience people.

Date of experience: May 29, 2023

Thumbnail of user aminh20
Finland
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

Very professional interviewer and got into the details deeply
Thanks!

Date of experience: August 6, 2022

Thumbnail of user ruvinih
Sri Lanka
1 review
0 helpful votes
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September 12th, 2021
Verified purchase

Thank you so much for quick responding & imagine your service.

Date of experience: September 12, 2021

Thumbnail of user vishalp65
India
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

Macy M solved my query fast and politely. Thank You

Date of experience: May 28, 2023

Thumbnail of user ahmedz54
Australia
1 review
0 helpful votes
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February 23rd, 2022
Verified purchase

All my past issues have been resolved in a professional and timely manner.

Date of experience: February 23, 2022

Thumbnail of user mdmoshiurr1
Bangladesh
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

Very helpful, and I am satisfied.
Have a great day!

Date of experience: April 5, 2023

Thumbnail of user rostys
RU
1 review
0 helpful votes
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April 3rd, 2020
Verified purchase

I got the refund of my balance on freelancer.com!
I'm happy!

Date of experience: April 3, 2020

Thumbnail of user sumitp28
India
1 review
0 helpful votes
  • Send Message
July 24th, 2022
Verified purchase

I had words with Chelsea V. and it's easy process to verify account.

Date of experience: July 24, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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