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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,394 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,873
Neutral
13
Negative
35
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,394)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1260) customer service (919) freelancer team (312) freelancer support (825) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user baraaj2
PS
1 review
0 helpful votes
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November 17th, 2021
Verified purchase

The system withdrew amount and didn't know how to get it back

Date of experience: November 17, 2021

Thumbnail of user nassa
AE
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

I was happy with him and how well he explained the way forward

Date of experience: January 3, 2023

Thumbnail of user rasheedo4
Nigeria
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

I have satisfied with the way my concern was handled. Thanks.

Date of experience: August 9, 2022

Thumbnail of user satheeshk11
AE
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

Best service from your customer care and they solve my issues.

Date of experience: August 8, 2022

Thumbnail of user mamukab1
Georgia
1 review
0 helpful votes
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October 15th, 2022
Verified purchase

I was needed few times and mostly all is OK.
Thank you

Date of experience: October 15, 2022

Thumbnail of user ahmede142
Egypt
1 review
0 helpful votes
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July 10th, 2021
Verified purchase

Great experience, they are highly appreciative and supportive

Date of experience: July 10, 2021

Thumbnail of user hassans59
Pakistan
1 review
0 helpful votes
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May 1st, 2020
Verified purchase

He help me a lot and answer all my question respectfully

Date of experience: May 1, 2020

Thumbnail of user hiteshk15
India
1 review
0 helpful votes
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April 30th, 2020
Verified purchase

Was very helpful in solving my concerns and queries.

Date of experience: April 30, 2020

Thumbnail of user anouare4
Morocco
1 review
0 helpful votes
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November 16th, 2021
Verified purchase

Really good support and fast respond, thanks so much Byron C

Date of experience: November 16, 2021

Thumbnail of user mirkoc4
Peru
1 review
0 helpful votes
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November 17th, 2021
Verified purchase

Nicholas Excellent Attention! Very friendly and cordial

Date of experience: November 17, 2021

Thumbnail of user dipendrav
India
1 review
0 helpful votes
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July 10th, 2021
Verified purchase

Awesome, i got answers to my all questions. Thanks for that

Date of experience: July 10, 2021

Thumbnail of user ryana518
Saudi Arabia
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

I had an issue and it was solved, Thank you freelancer.com

Date of experience: July 7, 2022

Thumbnail of user ginalync
Philippines
1 review
0 helpful votes
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January 4th, 2022
Verified purchase

Gabriella is very much accommodating and responded quickly!

Date of experience: January 4, 2022

Thumbnail of user sumand26
India
1 review
0 helpful votes
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January 3rd, 2022
Verified purchase

Unbelievable return back my money. I think spending more time then it will be easy to me

Date of experience: January 3, 2022

Thumbnail of user ifeanyio11
Nigeria
1 review
0 helpful votes
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October 9th, 2021
Verified purchase

It was a life saver. And he's cordial. Very nice one!

Date of experience: October 9, 2021

Thumbnail of user umag7
India
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

It was a great experience with the Freelancer website.

Date of experience: December 9, 2022

Thumbnail of user atikab2
Pakistan
1 review
0 helpful votes
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October 8th, 2021
Verified purchase

This person was really helpful. Very respectful manners to talk with freelancers.

Date of experience: October 8, 2021

Thumbnail of user muratk13
Turkey
1 review
0 helpful votes
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March 18th, 2022
Verified purchase

Love working with freelancer team, hopefully our relationship will last longer.

Date of experience: March 18, 2022

Thumbnail of user martind400
Belgium
1 review
0 helpful votes
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October 8th, 2021
Verified purchase

Superb service provider. Am satisfied with his response

Date of experience: October 8, 2021

Thumbnail of user kaoutare2
Morocco
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

The problem was solved in two days and i received my money thank you soo much

Date of experience: August 31, 2022

Thumbnail of user ernestoa72
Mexico
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

Maine did assist me with clear instructions and guide

Date of experience: June 1, 2023

Thumbnail of user juliem1279
Philippines
1 review
0 helpful votes
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December 8th, 2020
Verified purchase

Awesome as always. I get all the necessary help and assistance. Thank you guys

Date of experience: December 8, 2020

Thumbnail of user alik312
Turkey
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

Smooth & good experience
Thank you Freelancer team.

Date of experience: May 31, 2023

Thumbnail of user kareema35
Egypt
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

The support service experience was excellent, thank you

Date of experience: August 9, 2022

Thumbnail of user ehaba22
Egypt
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

It was very helpful and understanding thank you
Also thanks for the quick responses

Date of experience: December 7, 2022

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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