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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,873
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,393)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1260) customer service (919) freelancer team (312) freelancer support (825) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user bens1102
Australia
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

Harriet did a good job with assisting me. Got my issue sorted professionally

Date of experience: June 20, 2022

Thumbnail of user mdasrafuli
Bangladesh
1 review
0 helpful votes
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August 28th, 2021
Verified purchase

Yeah! Really I'm so happy for your quickly response.

Date of experience: August 28, 2021

Thumbnail of user bhavikaj4
India
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

It was good experience with kelly thanks for assist me about my membership renew plan

Date of experience: January 30, 2023

Thumbnail of user raiman
Pakistan
1 review
0 helpful votes
  • Send Message
January 16th, 2023
Verified purchase

It was a tough but excellent experience to get verified.

Date of experience: January 16, 2023

Thumbnail of user vivekk66
India
1 review
0 helpful votes
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January 2nd, 2021
Verified purchase

I was tried only once and that problem is solved.
Thanks
Ashton D

Date of experience: January 2, 2021

Thumbnail of user ahmede225
Egypt
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

I had a PayPal withdrawal issue that has been resolved by Lyndon S. Support Team.
Thanks again!

Date of experience: January 15, 2023

Thumbnail of user lahirua
Sri Lanka
1 review
0 helpful votes
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July 20th, 2020
Verified purchase

She gave me amazing support to solve all the questions. Very kind person

Date of experience: July 20, 2020

Thumbnail of user shakilahmeds
Bangladesh
1 review
0 helpful votes
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July 28th, 2021
Verified purchase

Outstanding service :) thank you so much very helpful :)

Date of experience: July 28, 2021

Thumbnail of user sonjak46
Serbia
1 review
0 helpful votes
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July 15th, 2021
Verified purchase

I got a lot of help and support in solving the problem.

Date of experience: July 15, 2021

Thumbnail of user lucianab25
Argentina
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

Great! She solve all my problems, I was very worried but now everything its ok

Date of experience: January 3, 2023

Thumbnail of user leenay2
Saudi Arabia
1 review
0 helpful votes
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June 8th, 2020
Verified purchase

He\she was so helpful and patient with me even though I reply late

Date of experience: June 8, 2020

Thumbnail of user adams1690
Delaware
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

Chelsea was kind, knowledgeable, and polite. An absolute pleasure to speak with.

Date of experience: April 26, 2022

Thumbnail of user dhirajj2
India
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

Good site but need to improve quick service or customer care talk

Date of experience: October 14, 2022

Thumbnail of user daniam19
Malaysia
1 review
0 helpful votes
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July 13th, 2021
Verified purchase

Great experience, the agent was very helpful and so kind.

Date of experience: July 13, 2021

Thumbnail of user alia1087
Canada
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

He effectively helped me and also considered my suggestion to improve freelance.com

Date of experience: December 29, 2022

Thumbnail of user afrozap
Bangladesh
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

I am very satisfied on the support team of freelancer.com.

Date of experience: December 30, 2022

Thumbnail of user wathikag
Sri Lanka
1 review
0 helpful votes
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June 8th, 2020
Verified purchase

The support team helped me in a professional and efficient manner.
Thank you

Date of experience: June 8, 2020

Thumbnail of user manuelv98
Canada
1 review
0 helpful votes
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July 13th, 2021
Verified purchase

Good and quick attention. Solve my problem in few minutes. That's the way!

Date of experience: July 13, 2021

Thumbnail of user rktechnologiest
India
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

Process of verification call was smooth and easy. Chelsea handled it very nicely.

Date of experience: June 6, 2023

Thumbnail of user annam2037
Canada
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

Kevin helped me resolve my payment issues! Big help.

Date of experience: October 13, 2022

Thumbnail of user ilhams6
Indonesia
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

The staff so communicative and have a good attitude when talking about support

Date of experience: June 5, 2023

Thumbnail of user meln50
Australia
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Great, helpful and friendly. Issue was resolved straight away.

Date of experience: June 5, 2023

Thumbnail of user sandeepo
India
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

It was very nice and sweet experience. Provide me details of everything that i asked for.

Date of experience: November 18, 2021

Thumbnail of user seyedamirrezam
Canada
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

Comfortable and easy to communicate, He understand the my concerns very well

Date of experience: June 5, 2023

Thumbnail of user subhanb2
Pakistan
1 review
0 helpful votes
  • Send Message
July 14th, 2021
Verified purchase

Overall experience level is satisfactory. Query and concerns have been answered properly.

Date of experience: July 14, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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