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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,873
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,393)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1260) customer service (919) freelancer team (312) freelancer support (825) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user riccardob29
Germany
1 review
0 helpful votes
  • Send Message
October 13th, 2022
Verified purchase

Fast and personal. Didn't expect this from a large company.

Date of experience: October 13, 2022

Thumbnail of user morsalinh
Bangladesh
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

He has always been a helpful person like before. I wish him all the best for his job out there

Date of experience: November 18, 2021

Thumbnail of user flavioa16
Colombia
1 review
0 helpful votes
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March 19th, 2022
Verified purchase

Freelancer supports did their best to fix my mistake.

Date of experience: March 19, 2022

Thumbnail of user sabyasachis1
India
1 review
0 helpful votes
  • Send Message
March 19th, 2022
Verified purchase

Excellent co-operation received from Freelancer.com Support Team.

Thanks & Regards

Date of experience: March 19, 2022

Thumbnail of user kannanb3
India
1 review
0 helpful votes
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October 11th, 2021
Verified purchase

Nice interaction and polite manner handling freelancers.

Date of experience: October 11, 2021

Thumbnail of user khl10
Algeria
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

Good experience I did get my deposit refund very quick and easy!

Date of experience: March 21, 2022

Thumbnail of user jayeshn4
Canada
1 review
0 helpful votes
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September 5th, 2022
Verified purchase

Support was really good. Alex handled the issue very well.

Date of experience: September 5, 2022

Thumbnail of user kevinr1752
Philippines
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

He is a super star! Very accurate and fast. I am happy with his service.

Date of experience: December 12, 2022

Thumbnail of user annettef207
Australia
1 review
0 helpful votes
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December 11th, 2022
Verified purchase

Chelsea was very helpful and easy to deal with. Thank you

Date of experience: December 11, 2022

Thumbnail of user gitikaa
GB
1 review
0 helpful votes
  • Send Message
June 5th, 2023
Verified purchase

It was really amazing working on freelance, super easy & friendly

Date of experience: June 5, 2023

Thumbnail of user nathliam
Brazil
1 review
0 helpful votes
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July 12th, 2021
Verified purchase

Was very fast and efficient! I'm extremely satisfied with the service.

Date of experience: July 12, 2021

Thumbnail of user tren3
California
1 review
0 helpful votes
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April 30th, 2021
Verified purchase

Online chat support. Got the answer I wanted and quickly.

Date of experience: April 30, 2021

Thumbnail of user lazrega
Algeria
1 review
0 helpful votes
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August 30th, 2021
Verified purchase

I have a great experience with the support team thanks

Date of experience: August 30, 2021

Thumbnail of user nahlas5
Egypt
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

Very helpful and patient it was a pleasure working with you

Date of experience: June 8, 2023

Thumbnail of user mahmouds49
PS
1 review
0 helpful votes
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August 29th, 2021
Verified purchase

Good communication, respect me,, they solve my problem so i can say many thanks for them

Date of experience: August 29, 2021

Thumbnail of user rachitm3
India
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Can't express in words, but very amazing and helped me

Date of experience: July 26, 2022

Thumbnail of user ouz
Turkey
1 review
0 helpful votes
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April 29th, 2021
Verified purchase

They help me to reopen my account in an hour. Fast email responses.

Date of experience: April 29, 2021

Thumbnail of user arefulh
Bangladesh
1 review
0 helpful votes
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April 30th, 2021
Verified purchase

It's Great to have Orion A. Assist me. The agent was very helpful.

Date of experience: April 30, 2021

Thumbnail of user diegog116
Colombia
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

They help me to solve my problems with the platform, thank you very much

Date of experience: February 11, 2022

Thumbnail of user aminuzzamanm
Bangladesh
1 review
0 helpful votes
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November 19th, 2021
Verified purchase

I was asked about to get verified which have been explained nicely. Very good experiences.

Date of experience: November 19, 2021

Thumbnail of user ameera27
Pakistan
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

It was great experience with support team they are very good.

Date of experience: July 23, 2022

Thumbnail of user firdausm1
Malaysia
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

Easy communicate and understand what i try to explain.

Date of experience: July 23, 2022

Thumbnail of user joshuac898
Philippines
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

Harriet A. Did everything to assist me on my problem

Date of experience: July 15, 2022

Thumbnail of user saads38
Pakistan
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

Joey C was kind and polite with me while on interview

Date of experience: June 8, 2023

Thumbnail of user takig
Algeria
1 review
0 helpful votes
  • Send Message
April 29th, 2021
Verified purchase

Great assistance from freelancer agent, appreciate their work.

Date of experience: April 29, 2021

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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