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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,873
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,393)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1260) customer service (919) freelancer team (312) freelancer support (825) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user komalj3
Pakistan
1 review
0 helpful votes
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August 11th, 2021
Verified purchase

Very good experience. Quick response to my issues and also gave me solution. Thank you so much Team

Date of experience: August 11, 2021

Thumbnail of user andreac831
South Africa
1 review
0 helpful votes
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August 6th, 2021
Verified purchase

Very quick response and so helpful. Great service from Russel V!

Date of experience: August 6, 2021

Thumbnail of user mouallae
Lebanon
1 review
0 helpful votes
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August 2nd, 2021
Verified purchase

Fast response and accurate answers for my issue I posted to the agent

Date of experience: August 2, 2021

Thumbnail of user dang1109
India
1 review
0 helpful votes
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July 30th, 2021
Verified purchase

I had a call for verification and it was smooth experience.

Date of experience: July 30, 2021

Thumbnail of user nikitas65
RU
1 review
0 helpful votes
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March 21st, 2021
Verified purchase

Live chat is very good.
I hope the freelancer support team will keep this always.

Date of experience: March 21, 2021

Thumbnail of user evgeniim5
Turkey
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Very pleasant and understanding people, thank you so much for conversation

Date of experience: October 18, 2022

Thumbnail of user palanii
India
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

High efficient and effectively assist me to solve my problem. Thankyou team for your support

Date of experience: June 24, 2022

Thumbnail of user quanh9
Viet Nam
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

The interviewer enthusiastically supported me. Thanks

Date of experience: December 13, 2022

Thumbnail of user marcv168
Belgium
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

Very pleasant. Relevant questions about my knowledge and experience.

Date of experience: June 7, 2023

Thumbnail of user coreym307
Canada
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Maine was quick and thoroughly helped me to resolve my issue

Date of experience: October 17, 2022

Thumbnail of user himanshuj25
India
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

I appreciate your awesome support and quick resolution.

Date of experience: June 9, 2023

Thumbnail of user ifeoluwania
Nigeria
1 review
0 helpful votes
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December 14th, 2022
Verified purchase

I had an issue with my payment account and it was resolved so easily

Date of experience: December 14, 2022

Thumbnail of user gouravv2
India
1 review
0 helpful votes
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March 20th, 2021
Verified purchase

He explained e everything very patiently and nicely.
Thanks

Date of experience: March 20, 2021

Thumbnail of user elliottd36
California
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Thank you for giving me guidance in starting my journey here on freelancer

Date of experience: June 9, 2023

Thumbnail of user brianl1937
KR
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

I had a chat consultation regarding the refund, and Kevin R helped me so much.

Date of experience: October 17, 2022

Thumbnail of user inamu3
Pakistan
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

This was nice experience to talk with support, very quick and result oriented response.

Date of experience: December 13, 2022

Thumbnail of user stevet1169
Alabama
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

It took a bit of time but support Chelsea V. was very helpful with the process.

Date of experience: June 22, 2022

Thumbnail of user kirans81
India
1 review
0 helpful votes
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January 6th, 2022
Verified purchase

It was nice talking to Chelsea and she guided me through the process

Date of experience: January 6, 2022

Thumbnail of user shaymaaa4
Egypt
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

Thanks so much for the freelance support to reopen my account in a few days.

Date of experience: June 23, 2022

Thumbnail of user reemane
PS
1 review
0 helpful votes
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September 19th, 2020
Verified purchase

Ashton D. Was a great help for me to understand the freelancer platform.

Date of experience: September 19, 2020

Thumbnail of user yusufb24
Turkey
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

Chelsea V. was a pretty understanding and straightforward interviewer. Thanks.

Date of experience: June 22, 2022

Thumbnail of user abidh22
Bangladesh
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

Very experienced. Hope my issue will be solved soon. I love to chat with him too

Date of experience: December 12, 2022

Thumbnail of user sourabhs19
India
1 review
0 helpful votes
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January 7th, 2022
Verified purchase

Jam P was very informative and guiding in resolving my problem.

Date of experience: January 7, 2022

Thumbnail of user akhmads2
Uzbekistan
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

They offered an incredible 50% discount on their already competitive rates.

Date of experience: June 8, 2023

Thumbnail of user danielk1826
Poland
1 review
0 helpful votes
  • Send Message
June 10th, 2023
Verified purchase

Quick situation solver. Very helpful person. Great support.

Date of experience: June 10, 2023

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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