Overview
Freelancer has a rating of 4.7 stars from 19,017 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service and great experience. Freelancer ranks 1st among Freelancing sites.
Had an issue with blocked funds, connected with support - problem solved! Thanks again!
Btw - guys please realize that they really do not have any control on non responsible employers. And even in simple shop - the customer always can return product after even days are passed - same logic is here.
All in all - great support! Thanks!
Wow - these reviews are eye openers. I just created an account with them - haven't given them any money - didn't know that appeared to be necessary, but I sure won't now. I really dislike them. Who ever heard of a freelancer site not providing a way to attach writing samples? Or even put them on your profile?
Why do they need to know my birthday? My phone number? Their profile compilation is limiting and short sighted.
I'm totally blowing them off. I HAD to do one star - it won't let me leave them blank
Hello Bitsy,
My name is Marcus and I'm one of the tier-2 representatives of Freelancer.com.
Thank you for sharing your feedback with our profile system. Be assured that this will be forwarded to our developers for further review.
For the meantime, I would suggest that you create an image file for your writing samples and upload it to your Freelancer.com account portfolio. You can also put a watermark on it to prevent other user stealing your work.
If you have an existing portfolio page, you can provide the link on your Profile Description. Note though that your personal website must not contain your contact details.
I would love to hear more about your thoughts on pain points you experienced and how we can improve our product to better support you and other users. Please email me at marcusc@freelancer.com. I hope to hear from you.
I have been working for them for past 1 year, and had encountered delay in the payment 8 times out of 14 times. The site provides absolutely no security. Please check the other reviews, believe it yourself, never link your credit card to their freelancer account or deposit any money. I will do my best to spread what kind of scam are they doing here and tell all the current client to stop working there. I am also going to post a video that I screen recorded about the freelancer support, I don't care if they close my account because of this review but please don't waste your time and energy by joining this stupid, fraud and BS website.
Hi, Akhil. I see that you're currently having issues with your account and I understand your frustration regarding this. Kindly continue to refer to the Verification Center for updates. Thank you for your cooperation.
Chelsea's outstanding communication skills made me feel at ease right from the beginning of our phone call. She addressed my questions with professionalism and expertise, making the conversation both productive and enjoyable.
Freelancer always does frauds and full of harassment.
- Takes Unnecessary charges.
- Posts Fake projects in order make your bids wasted. ( Their Earning Policy)
- His commission Deduction First, wether the project is moved onward or not (stopped by the client). They always thinks about money.
- Great deal, fraud in currency conversion. Always makes fraud.
- etc
Today I don't have enough time to write more. I think this is enough for today.
I will write later.
They are here from a decade... but only to for making money. Accept any project very carefully (new freelancers). Don't link your debit/credit card/bank accounts. Money will be deducted without any confirmation.
On both occasions when I sought clarification about how the Freelancer website works, I received prompt replies that have made this process of learning the ropes a lot easier. In addition to full explanations addressing my specific questions, Freelancer customer service agents provided links that further elaborated on key related topics, and that extra wealth of information is very much appreciated.
Barry has been very helpful with my queries and guiding me through the verification process on freelancer. Being verified by freelancer I am looking forward to gain the customer confidence in future gigs.
The issues were resolved during the chat time itself. Thank you so much!
Hope there will be no auto renewal in future.
I was about to block my card. But when I reached freelancer support, all the hands for help was provided by Mr. Nicholl O
Kelly V. responded right away with the feedback, recommendations, and the progress that's been made with problem potential employers not playing by the rules.
Even without telephone support-a coming tool-she recognized the information that would be of the greatest benefit to me. This is what can happen when a CSR really listens to a customer/client in comprehensive manner.
Chelsea was in charge of my verification interview and she made it go smoothly and without any issues. If I knew that such professional and kind people worked on those interviews I would have verified myself ages ago.
This website uses fake contractors to do "work" for individuals such as myself. When the work isn't completed they then try to hold your Paypal deposit ransom for you to pay them an additional "resolution fee" I put in a ticket and got this response.
"We regret to hear about the undesirable experience you had with this concern. However, that's really how the process works. An Arbitration fee is necessary for the dispute to progress.
The dispute will stay on it's present stage, if you don't want to pay the Arbitration fee for $ 5 USD.
Your understanding very much appreciated.
Let us know if you have other concerns."
Charlotte B. Helped me immensely and professionally in the most efficient way possible. He was very confident and answered all my questions. I think he should be promoted to a higher rank in his office. Love from Bangladesh.
Eric was very helpful and exerted effort to still contact me. He was able to help me as well on my other concern. This is the kind of customer service that every company must have. Hope all customer representatives are like him. Kudos Freelancer!
The operator personnel assessed my inquiry and provided me with enough information to solve my issue. It was a good experience, though there was some delay in the chat procedure that may have been due to questions from other parties. Probably allotting more of such well qualified support personnel will solve this drawback.
Freelancer.com is a trustworthy earning platform. I am working here for last 6 years and didn't face any scam or inconvenience, neither with Staff nor with any employer/freelancer here. Payments are secured. They provide several opportunities to get yourself established on the site. I highly recommend this site as your full time earning source.
Dear colleagues,
Never ever start having a deal with this establishment.
The mechanism they steal your money is quite simple:
1) you place your bid
2) you are awarded
3) in a couple of minutes your project is marked as "Incomplete" and you are to pay 10% of its cost (which you have never received).
You have neither rights nor place to appeal.
I am sorry for those people who had money on their accounts when these "incompleteness" happened. All their savings were simply stolen.
I was lucky enough to have 50 cents at the moment. Thus, I congratulated the fraudsters with the huge loot;)
Nevertheless, the time I had spent to build my profile was gone for nothing.
As Oprah said " don't pay to work " At first I loved freelancer the whole month was so creatively inspiring but until Freelancer takes unauthorized e-check payments for no reason! OMG is right I am currently conducting investigation and so far were winning! Please take my advice to heart don't trust Freelancer.com!
Freelancer has the biggest concentration of useless lying unprofessional developers in the entire world. All they care about is taking the money and running. Really bad, don't even consider using them.
Hi, Rita. We understand that you had some unpleasant experience with other users on the site and this could really be frustrating. We would like to assure you that our Support Desk is available, via chat or email 24/7, to assist you if you have any concerns with your projects or account. Do not hesitate to contact us and we'll be more than happy to assist you.
Submitted many bids, every time freelancer is asking for $ to move your bid higher up. Now I finally got the first "Job", an impossible job to complete: Transcript of a miserable audio tape with an interpreter talking over it. After I tried I turned the job down, but my paypal account was already charged from freelancer w/o any notice or mail for what the charge is. I guess it's a rip off site, typical crook business. Lots of promises and lots of crap on this site.
Hi, Manu. I'm sorry to learn that you feel that way. I see that you have not sent us an email about this, though. Please allow me to assist you. Feel free to send me an email at larao@freelancer.com and I will be more than happy to check this further for you. Looking forward to hearing from you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, this is Lara from Freelancer.com. I understand you're having issues with your account. Allow us to check this and see what really transpired here. Kindly send an email at larao@freelancer.com, so me and my team can check this for you. Looking forward to hearing from you.