• Bookmark

    Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5
Write a Review

Overview

Freelancer has a rating of 4.7 stars from 18,388 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,871
Neutral
13
Negative
35
View ratings trends
363
See all photos
How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,388)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1259) customer service (917) freelancer team (312) freelancer support (824) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user florins15
VE
1 review
0 helpful votes
  • Send Message
March 4th, 2021
Verified purchase

Perfect assistance, kind and professional. He was solving my inquiry very fast.

Date of experience: March 4, 2021

Thumbnail of user satishkumark
India
1 review
0 helpful votes
  • Send Message
July 7th, 2021
Verified purchase

Thank u for your help in getting me verified badge

Date of experience: July 7, 2021

Thumbnail of user dilshada8
Iraq
1 review
0 helpful votes
  • Send Message
July 15th, 2024
Verified purchase

Very kind and fast to reply and helpfuuuuuuuuuuullllllllllllll

Date of experience: July 5, 2024

Thumbnail of user mairaf9
Argentina
1 review
0 helpful votes
  • Send Message
April 29th, 2022
Verified purchase

Hace mas de un año que trabajo en esta plataforma y resulta ser muy profesional y seria. Gracias a freelance pude acrecentar mis ingresos

Date of experience: April 29, 2022

Thumbnail of user manuelm112
VE
1 review
0 helpful votes
  • Send Message
June 25th, 2018
Verified purchase

Ella fue muy amable al responder mis dudas y las respondio claramente realmente la mejor asistencia que he tenido en la plataforma

Date of experience: June 23, 2018

Thumbnail of user leandron10
Argentina
1 review
0 helpful votes
  • Send Message
October 20th, 2022
Verified purchase

Su servicio es de muy buena calidad y me han respondido las dudas que tenia.

Muchas gracias y sigan asi!

Date of experience: October 20, 2022

Thumbnail of user feden3
Argentina
1 review
0 helpful votes
  • Send Message
October 19th, 2021
Verified purchase

No cancele a tiempo una membresia y se me reembolso el monto de inmediato. Respuesta rapida por parte de freelancer.

Date of experience: October 19, 2021

Thumbnail of user robertac134
Romania
1 review
0 helpful votes
  • Send Message
February 13th, 2020

Am căruț câteva informații în ceea ce privește utilizarea platformei freelancer și mi s-au oferit răspunsuri clare, în timp util!

Date of experience: February 12, 2020

Thumbnail of user joseantoniop
Spain
1 review
0 helpful votes
  • Send Message
September 12th, 2019
Verified purchase

Rhian ha arreglado el problema con mis datos VAT. Todo ha estado bien, excepto que no me atienda en español.

Date of experience: September 12, 2019

Thumbnail of user orlandog80
Mexico
1 review
0 helpful votes
  • Send Message
January 27th, 2022
Verified purchase

Todo muy bien explicado, Macall es un chico muy claro y conciso en lo que explica, además de educado.

Date of experience: January 27, 2022

Thumbnail of user nicolsl1
Spain
1 review
0 helpful votes
  • Send Message
August 20th, 2022
Verified purchase

Pedí una devolucion de un proyecto cancelado y se me ha devuelto con rapidez y sin poner ningun problema

Date of experience: August 20, 2022

Thumbnail of user rolandov27
Panama
1 review
0 helpful votes
  • Send Message
June 3rd, 2022
Verified purchase

Fue genial Figaro, pudo aclararme todas las dudas que tenia con respecto a la plataforma y fue muy amable.

Date of experience: June 3, 2022

Thumbnail of user irenev78
Spain
1 review
0 helpful votes
  • Send Message
July 26th, 2021
Verified purchase

Servicio de atención al cliente excelente, resolvieron mi duda de una manera rápida, didáctica y muy agradables, muchas gracias!

Date of experience: July 26, 2021

Thumbnail of user gladysv1
VE
1 review
0 helpful votes
  • Send Message
February 12th, 2018
Verified purchase

Excelente! Muy amable y rápida, me respondió con exactitud, lo que necesitaba. Muy bueno el servicio de atención.

Date of experience: February 10, 2018

Thumbnail of user jonathans325
Brazil
2 reviews
0 helpful votes
  • Send Message
May 26th, 2019

Gostei muito do seu trabalho. Muito perfeeito. Continue assim. Vc coloca muitas ideias boas. Voce é demais

Tip for consumers:
Aprovo muito e recomendo

Products used:
Ainda nenhum

Service
Value
Shipping
Returns
Quality

Date of experience: May 22, 2019

Thumbnail of user gustavoc126
Argentina
1 review
0 helpful votes
  • Send Message
February 6th, 2023
Verified purchase

A pesar de no entender el idioma ingles Chelsea supo como guiarme durante la entrevista. Excelente Chelsea.

Date of experience: February 6, 2023

Thumbnail of user francod24
Argentina
1 review
0 helpful votes
  • Send Message
December 30th, 2021
Verified purchase

Respondieron mis inquietudes en tiempo y forma y me ayudaron a resolver el problema con un empleador.

Date of experience: December 30, 2021

Thumbnail of user noheliav1
VE
1 review
0 helpful votes
  • Send Message
September 6th, 2022
Verified purchase

Muy amables y rápidos al contestar. Excelente su atención y sus consejos para usar de manera segura la plataforma para el fin creado. Gracias

Date of experience: September 6, 2022

Thumbnail of user matiasg14
Argentina
1 review
0 helpful votes
  • Send Message
February 3rd, 2024
Verified purchase

La experiencia fue agradable dado que fue una respuesta rapida por parte del agente y clara.

Date of experience: February 3, 2024

Thumbnail of user franks1505
Germany
1 review
0 helpful votes
  • Send Message
November 30th, 2021
Verified purchase

Aber ihr habt mich am Ende verstanden, das ich keine Mails möchte und mich aus der Mailingliste ausgetragen.

Danke und bleiben sie gesund.

Date of experience: November 30, 2021

Thumbnail of user yimyc
DO
1 review
0 helpful votes
  • Send Message
September 16th, 2022
Verified purchase

Las respuestas fueron claras y directas, quien me atendió fue muy paciente y respetuoso. Pude validar mi tarjeta y resolvió todas mis inquietudes.

Date of experience: September 16, 2022

Thumbnail of user marianb233
VE
1 review
0 helpful votes
  • Send Message
October 11th, 2023
Verified purchase

Agradecida con el señor Alex M. Por ayudarme a solucionar mi problema y accesorar me para que no me vuelva a pasar

Date of experience: October 11, 2023

Thumbnail of user alexedgardol
Idaho
1 review
0 helpful votes
  • Send Message
August 23rd, 2023
Verified purchase

Bastante interesante se han tomado el tiempo de escucharme y atenderme de manera excelente, muchas gracias

Date of experience: August 23, 2023

Thumbnail of user luisg87
VE
1 review
1 helpful vote
  • Send Message
December 14th, 2017
Verified purchase

Gracias por la maravillosa atención que brindan con las operadoras. Atención inmediata
En especial Antoinette B.

Date of experience: December 14, 2017

Thumbnail of user julioc.c
VE
1 review
0 helpful votes
  • Send Message
January 22nd, 2022
Verified purchase

Sería ideal hubiera soporte de este tipo en español, así se evitarían mal entendidos a la hora de atender un caso de reclamo, gracias de igual forma.

Date of experience: January 22, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

How do I know I can trust these reviews about Freelancer?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Freelancer?