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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

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4.5 / 5
Reviews.io
2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,389 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1074
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    943

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.5%
Positive
1,870
Neutral
13
Negative
35
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Angie is very helpful”

Abdul Rashid C.
11/9/24

"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"

Date of experience: 10/30/24
See positive reviews
Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
See critical reviews

Reviews (18,389)

Rating

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Other

Reviews that mention popular keywords

support team (1260) customer service (918) freelancer team (312) freelancer support (825) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (119) phone number (76)
Thumbnail of user julioc.c
VE
1 review
0 helpful votes
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January 22nd, 2022
Verified purchase

Sería ideal hubiera soporte de este tipo en español, así se evitarían mal entendidos a la hora de atender un caso de reclamo, gracias de igual forma.

Date of experience: January 22, 2022

Thumbnail of user luisl381
DO
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

Muy buena, respuesta y consejos inmediatos, sobre las buenas y malas practicas, así como recomendaciones.

Date of experience: August 8, 2022

Thumbnail of user valentink16
Ukraine
1 review
0 helpful votes
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January 28th, 2023

Ви супер допомагаєте людям але деякі компанії занепали. А в цілому ви класні дякую вам за те що ви є

Tip for consumers:
Рекомендую купив дружині. Вона задоволена в інстеграм хизується. Якість добра

Products used:
Куртки

Service
Value
Shipping
Returns
Quality

Date of experience: January 27, 2023

Thumbnail of user arianae19
Andorra
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

Me atendió muy bien, pienso que la interfaz de verificación no es clara pero eso escapa de las manos de ella

Date of experience: November 21, 2022

Thumbnail of user rafaelc237
Canada
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

Muy eficiente, rapida y profesional. Respondieron muy rapido, estoy impresionado con su soporte técnico

Date of experience: May 11, 2022

Thumbnail of user percyc18
Peru
1 review
0 helpful votes
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August 13th, 2018

Muy eficaz con sus respuestas, y muy paciente, me ayudo mucho en lo que necesitaba
Le estoy muy agradecido...

Date of experience: August 13, 2018

Thumbnail of user gonzalop9
Uruguay
1 review
0 helpful votes
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February 19th, 2018
Verified purchase

Soy nuevo usuario en la pagina solicite asistencia por chat. Fui muy bien atendido por Kimberley K. Muy profesional

Date of experience: February 18, 2018

Thumbnail of user kareng2385
Colombia
1 review
0 helpful votes
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October 9th, 2022
Verified purchase

Recibí una respuesta amable, pronta y detallada sobre el problema y la forma de abordarlo en esta y en futuras ocasiones.
Muchas gracias

Date of experience: October 9, 2022

Thumbnail of user estefg1
Colombia
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

Tenia una solicitud y la respuesta fue optima y en pco tiempo, solucionando mi situación de forma inmediata y de manera amable.

Date of experience: February 15, 2023

Thumbnail of user simonep22
Italy
1 review
0 helpful votes
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May 11th, 2018
Verified purchase

Joise G. è stato molto gentile e rapido nel rispondere al mio quesito e risolvermi il problema.
Molto consigliato e sempre disponibili.

Service
Value
Shipping
Returns
Quality

Date of experience: May 11, 2018

Thumbnail of user quimg
Spain
1 review
0 helpful votes
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August 15th, 2017
Verified purchase

Pensaba que no me habían devuelto el dinero de un hito pero no me di cuenta de la devolución del dinero y está todo correcto.

Service
Value
Returns
Quality

Date of experience: August 14, 2017

Thumbnail of user josem225
Spain
1 review
0 helpful votes
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November 20th, 2017

Después de tener un problema en un proyecto, me ha ayudado y tranquilizado.
Me ha dado soluciones, que es lo que yo buscaba.
Todo ha ido muy bien.

Date of experience: November 20, 2017

Thumbnail of user robertop113
Spain
1 review
0 helpful votes
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April 2nd, 2021
Verified purchase

Todo bien, me ha atendido en lo que podia con los datos que tenia, estoy a la espera que establezca contacto con la otra parte,

Date of experience: April 2, 2021

Thumbnail of user massimot1
Italy
1 review
2 helpful votes
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February 14th, 2018
Verified purchase

Non sanno fare il loro lavoro non risppondono correttamente sono sempre generici si prendono solo i soldi. Sono molto cari il sito non e chiaro

Date of experience: February 11, 2018

Thumbnail of user marcosb28
Peru
1 review
0 helpful votes
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March 29th, 2018
Verified purchase

Tuve un problema con un proyecto, fui al Chat y una señorita me atendió muy bien, fue muy amable y atenta.

Date of experience: March 28, 2018

Thumbnail of user rodolfok13
Argentina
1 review
0 helpful votes
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July 14th, 2022
Verified purchase

Tengo un problema con el pago de la deuda que tiene mi perfil, quiero hacer el depósito para saldar la deuda que tengo y no se acredita el
Monto

Date of experience: July 14, 2022

Thumbnail of user taniap25
Spain
1 review
0 helpful votes
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November 15th, 2018
Verified purchase

La atención de keyla excelente me dio la respuesta a mi pregunta buscando la manera de entenderme en español. Gracias

Date of experience: November 13, 2018

Thumbnail of user zamoram2
Chile
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Fue ameno y rapido me ayudo la srta Macy M. Y se termino con la verificcacion de la tarjeta correctamente.

Date of experience: May 29, 2023

Thumbnail of user carment154
Spain
1 review
0 helpful votes
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January 27th, 2022
Verified purchase

Mi pago no salía reflejado en el depósito y si en mi banco. Y me lo solucionaron en menos de un par de días.

Gracias

Date of experience: January 27, 2022

Thumbnail of user andresg44
Colombia
1 review
0 helpful votes
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March 17th, 2019
Verified purchase

Me ha dado la información que he requerido muy bien en el cual me ha dado la satisfacción al resolver mis dudas, la señorita Carmen

Date of experience: March 15, 2019

Thumbnail of user cinthiam25
Uruguay
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

La entrevista fue seria y la vez extremamente amable, la recruiter tuvo mucha educación y muy simpática. Me encantó!

Date of experience: April 14, 2023

Thumbnail of user ismarah
VE
1 review
0 helpful votes
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March 8th, 2018
Verified purchase

El Recurso que me atendió se llama Brenda...

Ejemplo de paciencia y de atención de calidad para el cliente

Date of experience: March 8, 2018

Thumbnail of user yaninac4
Argentina
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

Buena atención y resolución de dudas y consultas del soporte técnico.
Muchas opciones de trabajos en diferentes idiomas y niveles de experiencia.

Date of experience: April 25, 2022

Thumbnail of user berttonef
Portugal
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

São sempre atentos e estão sempre muito bem dispostos, sao muito prestativos e resolvem tudo bem rapido dado as possibilidades

Date of experience: February 11, 2022

Thumbnail of user leonardoo7
Brazil
1 review
0 helpful votes
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February 7th, 2018
Verified purchase

Profissional e justa, fui atendido e tive a solução esperada e justa, agradeço imensamente ao suporte

Date of experience: February 5, 2018

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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