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2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

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4.5 / 5
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2.6 / 5
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Overview

Freelancer has a rating of 4.7 stars from 18,429 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1075
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.6%
Positive
1,844
Neutral
13
Negative
33
View ratings trends
363
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How would you rate Freelancer?
Top Positive Review

“Exceptional Support and Clear Guidance from Reuben”

Eyasin A.
12/28/24

I am extremely grateful for the assistance provided today. Reuben was incredibly helpful and took the time to thoroughly address my concerns. The guidance was clear, concise, and exactly what I needed. I highly appreciate the effort to ensure I understood everything, and I feel more confident moving forward. Thank you, Reuben, for your excellent support!

Date of experience: 12/18/24
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Top Critical Review

“The Lady that wanted to do the job for me.”

Hanne S.
11/28/24

She was nice at first but began becoming pushy as it went on."Hurry up" didn't want to talk about maybe lowering her price. So I let it go.! So she wanted to know everything we wanted on the site, and while we were sending her what we wanted right in the middle of the conversation, she blocked us after we had given her everything to work with. Very disappointed because I liked her but she was a bit pushy,

Date of experience: 11/18/24
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Reviews (18,429)

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Reviews that mention popular keywords

support team (1262) customer service (919) freelancer team (313) freelancer support (826) customer support (595) credit card (228) freelancer account (147) bank account (101) milestone payment (120) phone number (76)
Thumbnail of user eyasina
Bangladesh
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

I am extremely grateful for the assistance provided today. Reuben was incredibly helpful and took the time to thoroughly address my concerns. The guidance was clear, concise, and exactly what I needed. I highly appreciate the effort to ensure I understood everything, and I feel more confident moving forward. Thank you, Reuben, for your excellent support!

Date of experience: December 18, 2024

Thumbnail of user mdzumanfarhadm
Bangladesh
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

I sincerely appreciate your prompt assistance in resolving my concern regarding the withdrawal and currency exchange issue. Thank you for ensuring that my $400 was exchanged at the same rate of 50,263.89 BDT, as initially charged.

Your effort in addressing this matter fairly and efficiently means a lot, and I am grateful for your support in helping me recover my hard-earned money.

Date of experience: December 12, 2024

Thumbnail of user faiquea
Pakistan
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

This is an exceptional freelancing platform that connects talented individuals with a wide range of job opportunities, allowing freelancers to showcase their skills and find projects that match their expertise. The user-friendly interface and diverse categories make it easy for both clients and freelancers to navigate and collaborate effectively.

Date of experience: December 2, 2024

Thumbnail of user majidh21
GB
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Dear Team,

I would like to take a moment to express my sincere appreciation for the support provided during the onboarding process. I am particularly grateful to Jonny for his invaluable assistance, which contributed to a smooth and efficient transition. Additionally, I have prior experience with FPP, which I believe will enable me to contribute effectively moving forward.

Thank you all for your dedication and collaboration.

Date of experience: December 9, 2024

Thumbnail of user hadia44
AE
1 review
0 helpful votes
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December 7th, 2024
Verified purchase

I had a great experience working with Mr. Jonny.
His professionalism, prompt communication, and dedication to delivering exceptional quality exceeded my expectations. He was attentive, knowledgeable, and made the process seamless. I highly recommend his expertise to anyone looking for reliable assistance.

Date of experience: November 27, 2024

Thumbnail of user abdulb166
Pakistan
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Nicola is the best. He not only provides the general assistance unlike other CS but will really look into your matter and provide specific instructions. Also he will try his best to solve your matter. I really appreciate his service. Give em a raise ;)

Date of experience: December 9, 2024

Thumbnail of user michaels19232
Arizona
1 review
0 helpful votes
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December 31st, 2024
Verified purchase

I had a problem with "dormant account" fees being taken out of my account and thought I would need to argue my side but Danette quickly refunded the fees and explained how not to have it happen in the future. It was all taken care of in only a few minutes. Great service!

Date of experience: December 21, 2024

Thumbnail of user exelind1
Spain
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

We just completed the onboarding process for the Preferred Freelancer Program on Freelancer.com with Jonny, and it was an excellent experience. Jonny was professional, knowledgeable, and clear in his communication. He thoroughly explained the requirements and promptly addressed all our questions with precision and patience. His attention to detail and commitment to ensuring a smooth onboarding process made the entire experience seamless and highly informative.

Date of experience: December 18, 2024

Thumbnail of user bristyj
Bangladesh
1 review
0 helpful votes
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December 8th, 2024
Verified purchase

Freelancer's support team was really helpful and prompt in resolving my issue. They provided clear instructions and were very professional in handling my concerns. I'm satisfied with their quick response and assistance. Thanks for your excellent service!

Date of experience: November 28, 2024

Thumbnail of user danaa612
Jordan
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

I recently went through the identity verification process on Freelancer, and I must say, I was thoroughly impressed. The platform's commitment to ensuring a safe and secure environment is truly commendable. It's clear that Freelancer takes this responsibility seriously, which gives both freelancers and clients peace of mind.

A special shoutout to Russell V., who guided me through the verification process during our meeting. She was incredibly kind, professional, and made the entire experience seamless and stress-free. Her expertise and friendly demeanor turned what could have been a routine task into a positive interaction.

Thank you, Freelancer, for prioritizing safety and for having amazing team members like Russell to support us.

Date of experience: December 11, 2024

Thumbnail of user adila75
South Africa
1 review
0 helpful votes
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December 29th, 2024
Verified purchase

I truly love this platform. What started as a part-time activity has completely transformed my life. It has grown into a full-time career, and I couldn't be more grateful for the opportunities it has provided.

Date of experience: December 18, 2024

Thumbnail of user thushanthiw
Sri Lanka
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

I had a great experience with Criselda from Freelancer Support. She was very helpful and provided clear, detailed information about my bid replenishment. She promptly addressed my concerns and ensured I understood the process moving forward. Excellent customer service, and I appreciate her assistance!

Date of experience: December 3, 2024

Thumbnail of user abhayr12
India
1 review
0 helpful votes
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December 7th, 2024
Verified purchase

I had an amazing experience chatting with Jonny! He introduced me to the Rising Star program, provided valuable information, and guided me through the process. I'm thrilled to have been recognized as a Rising Star based on my eligibility.

Date of experience: November 27, 2024

Thumbnail of user hamzan28
Pakistan
1 review
0 helpful votes
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December 7th, 2024
Verified purchase

Jonny made my onboarding to the Preferred Freelancer Program seamless and enjoyable. He was incredibly kind, professional, and thorough in explaining every detail. His support truly stood out and left a positive impression. Thank you, Jonny!

Date of experience: November 27, 2024

Thumbnail of user alainf53
VE
1 review
0 helpful votes
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December 8th, 2024
Verified purchase

Miss Nicole R helped me a lot by paying attention to the problem I had. I had conversations with other agents who were not able to give me the proper support. I am very grateful to Miss Nicole for her dedication and effort. Right now I am going to try the solution she gave me and I hope it works. But in itself, thank you very much Nicole R for your hard work, excellent.

Date of experience: November 28, 2024

Thumbnail of user paulb7922
Nevada
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

I received an email saying I had not completed a reference for a Freelancer.com individual which I had done. I contacted Freelancer support through chat and was assigned to Oliva. Oliva did an outstanding job with me to find out the problem, research it and confirm that the reference had actually posted including giving me a link so I could make sure the reference posted was the one I had done which it was. Olivia did an excellent job providing superb customer service and it is appreciated.

Date of experience: December 2, 2024

Thumbnail of user dipakt5
India
1 review
0 helpful votes
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December 8th, 2024
Verified purchase

Jonny was professional, prompt, and helpful. He resolved my issues effectively with clear and friendly communication. He guided me very well throughout the process of reinstatement of my Rising Star badge. Excellent support—thank you, Jonny!

Date of experience: November 28, 2024

Thumbnail of user ujjwalr3
India
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

I extend my gratitude to Mr. Russell V for facilitating a comfortable and productive meeting. The discussion was concise, focused, and purposeful, with pertinent and insightful questions raised throughout. Towards the conclusion, I was also provided with valuable information that I found particularly helpful. Thank you for ensuring the meeting was both efficient and impactful.

Date of experience: December 5, 2024

Thumbnail of user anastasiiah9
Ukraine
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

The interview went very well. Jonny asked very good questions and was polite and courteous while waiting for my answers. He explained all the rules to me and was very attentive. I am very satisfied with the interview.

Date of experience: December 6, 2024

Thumbnail of user joshuam2881
Philippines
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

I was totally upset at first because of the things that happened 2 days ago but because of their chat support and I got the best agent who helped me out with my concern in the name of NICOLA R., I was relieved from my emotions and she really helped me out solve my problem. As a newbie agent in freelancer, who for the first time encountered such trouble, I really appreciate I got Nicola on the line assisting me. Thank you, freelancer and Nicola. I really appreciate the chat support because of responsiveness.

Date of experience: December 16, 2024

Thumbnail of user saravananv4
India
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

The onboarding process was smooth and informative. The guidance provided was clear, and the addition of the Preferred Freelancer Badge to my profile was quick. I found the tips and skill recommendations helpful and look forward to making the most of the program.

Date of experience: December 17, 2024

Thumbnail of user kadhuma
Iraq
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

Freelancer is great for me as a client, but I have had issues with my current account that I had for years. The issues have been there for months, and Support couldn't solve my problem.
My problem was that I couldn't add funds, the add funds screen freezes. I tried everything, from trying different browsers, to trying different PCs, to formatting my OS. No success.
So I decided to delete my old account and to create another with a different user and email.
Criselda from support was very helpful in the chat.

Date of experience: November 21, 2024

Thumbnail of user atchawadeer
Thailand
1 review
0 helpful votes
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November 27th, 2024
Verified purchase

I recently ventured into hiring freelancers through an online platform, which initially generated significant interest from potential candidates. As a project manager with multiple ongoing initiatives, I was optimistic about finding talented professionals to support our work. After a careful selection process, I chose a freelancer and followed standard procedures, including paying a deposit and establishing communication channels. Unfortunately, the freelancer unexpectedly terminated their involvement without providing any explanation or professional courtesy. This experience has made me cautious about using freelance platforms, though I understand this may have been an isolated incident and not representative of the broader freelance community. I'm now seeking advice on how to better protect myself and my projects in future freelance engagements.

Date of experience: November 17, 2024

Thumbnail of user sanajank1
India
1 review
0 helpful votes
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December 8th, 2024
Verified purchase

I love the way onboarding By Jonny in the Rising Star program, it's a swift and smooth process, thank you so much freelancer.com special thanks to Jonny, freelancer.com is on of the best platform to get project and grow my carrier.

Date of experience: November 28, 2024

Thumbnail of user mdabdullaha1
Bangladesh
1 review
0 helpful votes
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November 27th, 2024
Verified purchase

It was a very easy and friendly process! I got all my answers regarding preferred freelancer program and the terms and conditions. Also I got more information what could be necessary and will keep me fit for this platform. Whole sessions was very helpful and informative. I appreciate their basically Mr Jonny. That you so much.

Date of experience: November 17, 2024

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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