Freelancer has a rating of 4.7 stars from 18,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I had a great experience. Angle was friendly and helped me resolve my issue. He walked me through the steps for cancelling my membership fee and ensured my refund was processed smoothly. Overall, he made the entire process smooth and was a pleasure to talk to.
Thank you, thank you so much.
Date of experience: January 3, 2025
Xavier B. Was helpful, quick response, and honest! I just know now that guaranteed contest doesn't always mean there is money guarantee there. I don't know but the prize is never released by the CH up to 30+ days, due to his/her freelancer's account problem.
Date of experience: December 27, 2024
The verification process in Freelancer.com conducted by Russell V was smooth and professional. Though I had a little issue in my connection the interviewer responded without hesitations. Thank you so much.
Date of experience: December 21, 2024
Had a very good experience with Johnny T. Who helped to understand what rising shine freelancer. The whole interview went very well on site. I have been working with Freelance.com for many years and am really enjoying working with this platform.
Date of experience: December 18, 2024
Olivia did a great job helping me out. I had a freelancer who changed their bid on me during initial discussion but I had already set up the Milestone account and awarded the work. (I should have been more patient) - Olivia took care of fixing everything for me. I appreciate the hands on, personal touch, support.
Date of experience: December 28, 2024
I had an issue with my subscription, and I contacted Freelancer's customer support team. I was assisted by a representative named Angie, who handled my situation with great patience and professionalism. Angie took the time to explain everything clearly, and helped me cancel my subscription.
I really appreciate the effort and support provided by Angie. The issue was resolved smoothly, and I am grateful for the excellent service. The team was attentive and made sure all my questions were answered.
I highly recommend Freelancer's customer support, especially if you face any issues or need assistance. I will definitely be more careful with my account in the future, thanks to the helpful guidance.
Date of experience: December 29, 2024
I had an excellent and highly informative experience with Russell V. during the freelancer.com verification process. He was incredibly helpful and a genuinely kind person. The interview questions were clear and objective.
Date of experience: December 20, 2024
I had the pleasure of receiving assistance from Magenta, and I am beyond impressed with the level of service provided. From the very beginning, Magenta was professional, attentive, and understanding of my issue. They took the time to thoroughly explain the solution, answered all of my questions, and resolved the problem quickly and efficiently. Their patience and expertise made a stressful situation so much easier to handle.
Thank you, Magenta, for going above and beyond! I truly appreciate the outstanding support, and I am now a loyal customer because of it.
Date of experience: December 23, 2024
I had an excellent experience with customer care! The team was prompt, professional, and very helpful in resolving my issue. They took the time to understand my situation and provided a solution quickly. I truly appreciate their support and would highly recommend their services. Thank you for your great assistance!
Date of experience: December 11, 2024
I had a fantastic experience using Freelancer. Communication was smooth, and the project was completed on time and within budget. The payment system is secure, and I was always informed about the progress. Overall, a highly efficient platform that delivered quality results.
Date of experience: December 30, 2024
My experience with Freelancer has been overwhelmingly positive. The platform provides excellent tools for managing projects, communicating with clients, and showcasing my skills. The Preferred Freelancer Program has enhanced my visibility and credibility, leading to more exciting opportunities. The customer support team has always been responsive and helpful whenever needed. Overall, Freelancer offers a fantastic environment for freelancers to grow their careers, and I look forward to continuing my journey here. Highly recommended for anyone looking to build or expand their freelancing business
Date of experience: December 12, 2024
I would like to thank Russel V for his professionalism during my verification interview. He was consistently clear, polite, and friendly throughout the process. Being interviewed for verification was more involved than I initially realized, and I wasn't sure what to expect. However, Russel's approach put me at ease, allowing me to successfully complete the verification process.
Date of experience: December 31, 2024
I am extremely pleased with the prompt and efficient service provided by the support team in verifying my account identity. Their swift response and professionalism exceeded my expectations, ensuring a smooth and hassle-free process. I greatly appreciate their dedication and support.
Date of experience: December 28, 2024
Well, My experience was with Russell, We had a meeting together, she start asking me politely questions about my birthday, date of join, country and social media accounts link... Then he helped me go through different questions about my skills and later on add back the verified badge to my account.
Thanks Russell.
Date of experience: December 10, 2024
It was really a great experience talking with "Jonny".
He asked very precise and accurate questions and allowed me to express everything accordingly.
Later on he shared all the key points for the program that reminds me everything to maintain the service level on the platform.
Date of experience: December 23, 2024
I had a question on how best to have my freelancer do additional work on a completed project. Nicola answered my question by saying I can simply add a new milestone to the project.
Date of experience: January 3, 2025
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
Date of experience: December 10, 2024
Thank you Xavier B. For the help you gave me and understanding the error that happened and more than anything helping me with what happened with my money gave the solution to fix my problem.
Date of experience: January 1, 2025
I am extremely grateful for the assistance provided today. Reuben was incredibly helpful and took the time to thoroughly address my concerns. The guidance was clear, concise, and exactly what I needed. I highly appreciate the effort to ensure I understood everything, and I feel more confident moving forward. Thank you, Reuben, for your excellent support!
Date of experience: December 18, 2024
I've had the pleasure of working with a fantastic client through Freelancer.com, and I can confidently say that this platform is a game-changer for freelancers. The entire process—from bidding to final delivery—was streamlined, professional, and efficient, making it easy to focus on what I do best: web development and graphic design.
Date of experience: December 5, 2024
I've had a good experience with a Freelancer staff named "Andrei M.", They were so helpful with me during the customer support live chat. They were able to resolve my issue that I have been dealing with for a long time.
Date of experience: December 12, 2024
The Freelancer.com verification process was straightforward and professional. It involved a quick video interview to confirm my identity and validate my skills. The instructions were clear: I used a laptop with a camera and earphones, and everything was conducted smoothly through the platform using Google Chrome. The process gave me confidence in Freelancer's commitment to maintaining a trustworthy environment. Earning the "Verified" badge has noticeably improved my profile visibility and credibility with clients. Overall, it was a great experience, and I'd recommend completing it to stand out in the competitive freelancing space.
Date of experience: December 7, 2024
I sincerely appreciate your prompt assistance in resolving my concern regarding the withdrawal and currency exchange issue. Thank you for ensuring that my $400 was exchanged at the same rate of 50,263.89 BDT, as initially charged.
Your effort in addressing this matter fairly and efficiently means a lot, and I am grateful for your support in helping me recover my hard-earned money.
Date of experience: December 12, 2024
I was contacted by Russell V.-san about four hours after the scheduled interview time, but there was no apology for being late, so I was surprised and went ahead with the interview...
Date of experience: November 29, 2024
My experience with Xavier B's assistance was excellent. From the first moment, he was in constant communication with me, working to resolve a situation that required immediate attention. He was always attentive, carefully evaluating each option and making sure to find the best solution.
What really stood out was his dedication: he not only fulfilled his responsibilities, but far exceeded my expectations. His professionalism and commitment deserve special recognition. His supervisor should definitely consider him for a well-deserved bonus. Thank you, Xavier, for your great help!
Date of experience: January 5, 2025
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).