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2024 SITEJABBER AWARD

Freelancer

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Overview

Freelancer has a rating of 4.7 stars from 18,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    1076
  • Value
    935
  • Shipping
    643
  • Returns
    726
  • Quality
    944

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 97.7%
Positive
1,850
Neutral
13
Negative
31
View ratings trends
363
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How would you rate Freelancer?

Reviews (18,516)

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Other

Reviews that mention popular keywords

support team (1269) customer service (921) freelancer team (314) freelancer support (828) customer support (598) credit card (228) freelancer account (147) bank account (101) milestone payment (121) phone number (76)
Thumbnail of user riteshk37
India
1 review
0 helpful votes
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January 13th, 2025
Verified purchase

I had a great experience. Angle was friendly and helped me resolve my issue. He walked me through the steps for cancelling my membership fee and ensured my refund was processed smoothly. Overall, he made the entire process smooth and was a pleasure to talk to.
Thank you, thank you so much.

Date of experience: January 3, 2025

Thumbnail of user superowid.
Indonesia
1 review
0 helpful votes
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January 6th, 2025
Verified purchase

Xavier B. Was helpful, quick response, and honest! I just know now that guaranteed contest doesn't always mean there is money guarantee there. I don't know but the prize is never released by the CH up to 30+ days, due to his/her freelancer's account problem.

Date of experience: December 27, 2024

Thumbnail of user navveenk
India
1 review
0 helpful votes
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January 3rd, 2025
Verified purchase

The verification process in Freelancer.com conducted by Russell V was smooth and professional. Though I had a little issue in my connection the interviewer responded without hesitations. Thank you so much.

Date of experience: December 21, 2024

Thumbnail of user saberah7
Georgia
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

Had a very good experience with Johnny T. Who helped to understand what rising shine freelancer. The whole interview went very well on site. I have been working with Freelance.com for many years and am really enjoying working with this platform.

Date of experience: December 18, 2024

Thumbnail of user kevinm7417
Michigan
1 review
0 helpful votes
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January 7th, 2025
Verified purchase

Olivia did a great job helping me out. I had a freelancer who changed their bid on me during initial discussion but I had already set up the Milestone account and awarded the work. (I should have been more patient) - Olivia took care of fixing everything for me. I appreciate the hands on, personal touch, support.

Date of experience: December 28, 2024

Thumbnail of user lil220
Texas
1 review
0 helpful votes
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January 8th, 2025
Verified purchase

I had an issue with my subscription, and I contacted Freelancer's customer support team. I was assisted by a representative named Angie, who handled my situation with great patience and professionalism. Angie took the time to explain everything clearly, and helped me cancel my subscription.

I really appreciate the effort and support provided by Angie. The issue was resolved smoothly, and I am grateful for the excellent service. The team was attentive and made sure all my questions were answered.

I highly recommend Freelancer's customer support, especially if you face any issues or need assistance. I will definitely be more careful with my account in the future, thanks to the helpful guidance.

Date of experience: December 29, 2024

Thumbnail of user hanyb14
Kuwait
1 review
0 helpful votes
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December 30th, 2024
Verified purchase

I had an excellent and highly informative experience with Russell V. during the freelancer.com verification process. He was incredibly helpful and a genuinely kind person. The interview questions were clear and objective.

Date of experience: December 20, 2024

Thumbnail of user johnc17331
Morocco
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

I had the pleasure of receiving assistance from Magenta, and I am beyond impressed with the level of service provided. From the very beginning, Magenta was professional, attentive, and understanding of my issue. They took the time to thoroughly explain the solution, answered all of my questions, and resolved the problem quickly and efficiently. Their patience and expertise made a stressful situation so much easier to handle.

Thank you, Magenta, for going above and beyond! I truly appreciate the outstanding support, and I am now a loyal customer because of it.

Date of experience: December 23, 2024

Thumbnail of user technof1
India
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

I had an excellent experience with customer care! The team was prompt, professional, and very helpful in resolving my issue. They took the time to understand my situation and provided a solution quickly. I truly appreciate their support and would highly recommend their services. Thank you for your great assistance!

Date of experience: December 11, 2024

Thumbnail of user manojk287
India
1 review
0 helpful votes
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January 9th, 2025
Verified purchase

I had a fantastic experience using Freelancer. Communication was smooth, and the project was completed on time and within budget. The payment system is secure, and I was always informed about the progress. Overall, a highly efficient platform that delivered quality results.

Date of experience: December 30, 2024

Thumbnail of user abidh36
Pakistan
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

My experience with Freelancer has been overwhelmingly positive. The platform provides excellent tools for managing projects, communicating with clients, and showcasing my skills. The Preferred Freelancer Program has enhanced my visibility and credibility, leading to more exciting opportunities. The customer support team has always been responsive and helpful whenever needed. Overall, Freelancer offers a fantastic environment for freelancers to grow their careers, and I look forward to continuing my journey here. Highly recommended for anyone looking to build or expand their freelancing business

Date of experience: December 12, 2024

Thumbnail of user shuvor3
GB
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I would like to thank Russel V for his professionalism during my verification interview. He was consistently clear, polite, and friendly throughout the process. Being interviewed for verification was more involved than I initially realized, and I wasn't sure what to expect. However, Russel's approach put me at ease, allowing me to successfully complete the verification process.

Date of experience: December 31, 2024

Thumbnail of user joelutpalh
Bangladesh
1 review
0 helpful votes
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January 7th, 2025
Verified purchase

I am extremely pleased with the prompt and efficient service provided by the support team in verifying my account identity. Their swift response and professionalism exceeded my expectations, ensuring a smooth and hassle-free process. I greatly appreciate their dedication and support.

Date of experience: December 28, 2024

Thumbnail of user bryarg2
Iraq
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

Well, My experience was with Russell, We had a meeting together, she start asking me politely questions about my birthday, date of join, country and social media accounts link... Then he helped me go through different questions about my skills and later on add back the verified badge to my account.

Thanks Russell.

Date of experience: December 10, 2024

Thumbnail of user kamrana61
Pakistan
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

It was really a great experience talking with "Jonny".
He asked very precise and accurate questions and allowed me to express everything accordingly.
Later on he shared all the key points for the program that reminds me everything to maintain the service level on the platform.

Date of experience: December 23, 2024

Thumbnail of user toddf755
California
1 review
0 helpful votes
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January 13th, 2025
Verified purchase

I had a question on how best to have my freelancer do additional work on a completed project. Nicola answered my question by saying I can simply add a new milestone to the project.

Date of experience: January 3, 2025

Thumbnail of user arunm86
India
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!

Date of experience: December 10, 2024

Thumbnail of user luisv856
Peru
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Thank you Xavier B. For the help you gave me and understanding the error that happened and more than anything helping me with what happened with my money gave the solution to fix my problem.

Date of experience: January 1, 2025

Thumbnail of user eyasina
Bangladesh
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

I am extremely grateful for the assistance provided today. Reuben was incredibly helpful and took the time to thoroughly address my concerns. The guidance was clear, concise, and exactly what I needed. I highly appreciate the effort to ensure I understood everything, and I feel more confident moving forward. Thank you, Reuben, for your excellent support!

Date of experience: December 18, 2024

Thumbnail of user arijitc5
India
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

I've had the pleasure of working with a fantastic client through Freelancer.com, and I can confidently say that this platform is a game-changer for freelancers. The entire process—from bidding to final delivery—was streamlined, professional, and efficient, making it easy to focus on what I do best: web development and graphic design.

Date of experience: December 5, 2024

Thumbnail of user laya1
AE
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

I've had a good experience with a Freelancer staff named "Andrei M.", They were so helpful with me during the customer support live chat. They were able to resolve my issue that I have been dealing with for a long time.

Date of experience: December 12, 2024

Thumbnail of user sasankap1
India
1 review
0 helpful votes
  • Send Message
December 17th, 2024
Verified purchase

The Freelancer.com verification process was straightforward and professional. It involved a quick video interview to confirm my identity and validate my skills. The instructions were clear: I used a laptop with a camera and earphones, and everything was conducted smoothly through the platform using Google Chrome. The process gave me confidence in Freelancer's commitment to maintaining a trustworthy environment. Earning the "Verified" badge has noticeably improved my profile visibility and credibility with clients. Overall, it was a great experience, and I'd recommend completing it to stand out in the competitive freelancing space.

Date of experience: December 7, 2024

Thumbnail of user mdzumanfarhadm
Bangladesh
1 review
0 helpful votes
  • Send Message
December 22nd, 2024
Verified purchase

I sincerely appreciate your prompt assistance in resolving my concern regarding the withdrawal and currency exchange issue. Thank you for ensuring that my $400 was exchanged at the same rate of 50,263.89 BDT, as initially charged.

Your effort in addressing this matter fairly and efficiently means a lot, and I am grateful for your support in helping me recover my hard-earned money.

Date of experience: December 12, 2024

Thumbnail of user naokis7
Japan
1 review
0 helpful votes
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December 9th, 2024
Verified purchase

I was contacted by Russell V.-san about four hours after the scheduled interview time, but there was no apology for being late, so I was surprised and went ahead with the interview...

Date of experience: November 29, 2024

Thumbnail of user adalm2
El Salvador
1 review
0 helpful votes
  • Send Message
January 17th, 2025
Verified purchase

My experience with Xavier B's assistance was excellent. From the first moment, he was in constant communication with me, working to resolve a situation that required immediate attention. He was always attentive, carefully evaluating each option and making sure to find the best solution.

What really stood out was his dedication: he not only fulfilled his responsibilities, but far exceeded my expectations. His professionalism and commitment deserve special recognition. His supervisor should definitely consider him for a well-deserved bonus. Thank you, Xavier, for your great help!

Date of experience: January 5, 2025

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 5 days

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4.7
18,516 reviews
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