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Freelancer has a rating of 4.7 stars from 18,203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.
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"I had an excellent experience with the support team. They were incredibly helpful and attentive, resolving my issues promptly and efficiently. Their dedication to customer satisfaction truly stands out. Highly recommend their service!"
I used Freelancer for a rush PowerPoint. The deadline was crucial. With no ability on this site to talk or email my consultant would just disappear after 2:00 with promises to get right back to me. The job was late and the team disappointed. Freelancer sent a "no reply " message stating I would only pay half and then charged my card the full amount. I tried to contaact the support line as it is the only way to contact and there are no agents available. I had to call my cc company to reverse the charge and still waiting. No communication on this site to resolve issues.
Olivia, the chat assistant, was very helpful and resolved my issue quickly. He/She communicated clearly and effectively.
I have some quries about Identity verification and Exams. I got online help and an Agent named Magenta S. Helped me nicely and guided me throughout. Thanks
I've had a terrible experience with freelancer. I work as a freelancer and I used the site and got a couple of jobs. All was going well untill I came to withdraw my money and all I keep getting is delayment and wait time.
At first I tried to be understanding and figured they had a couple of issues to work through. Then I contacted my bank and made sure that there weren't any issues on my end. Freelancer kept saying that the problem was on my end so I even went to the bank and once again there were no issues on my end so I contacted them again and their support team just keep repeating the same things over and over. If felt as though I would have a more productive chat with a brick wall.
Alas I'm still waiting and contacting to figure out a solution but as of now 46 days have passed and I wasn't provided with any help whatsoever.
Problem was understood and fixed, my expectations were managed, all of that in a very polite and friendly way. Thanks to Criselda!
I talked to Xavier over chatting page about the unpayment contest winning money. He explained clearly. I'm thankful to your support team.
Was assisted very quickly by Jhay. R, he asked all the relevant questions and quickly processed my request without any issues.
Criselda is very kind, quick, and professional in resolving my issue in no time. I appreciated it, Thanks for helping.
Great and Helpful Support.
I just want to give a big thank you to Criselda for helping me out so quickly.
Jonny was well-mannered and on time for our discussion. His responses were fast and the process clearly explained.
Freelancer has been a transformative platform for my career!
The user-friendly interface, diverse job listings, and secure payment system make it easy to find and complete projects. The support and resources available are outstanding, helping me grow my skills and reputation. I received exceptional support from a staff member, JethroVerified, who went above and beyond to assist me - thank you.
Highly recommend to any freelancer looking to succeed and thrive!"
I worked with a client a while back, i left him a review but he didn't leave me one, turns out it had expired, Mr. Xavier was extremely professional, fast, and kind in quickly understanding my problem and solving it.
I am highly obliged to get a great level of support from Magenta from Freelancer support team. She is just too good at her job. I'll say it excellent. She understood the issue very well, similarly she explained me very well. Even I was not able to understand what the issue is. She was very patient at understanding and explaining. She deserves to be appreciated and she deserves a rise
Alex contacted me through chat, letting me know about the discounted yearly plan with advantages and perks that match my activity and my plan to grow my skills here on Freelancer. After a bit of thinking and waiting game, I decided to sign up for the plan and Alex patiently put me through everything so I undestand it crystal clear. Thanks a lot!
Jonny was very helpful and answered my questions regarding my participation in the rising star program. Thank you for all of this.
Marise reached out to be as soon as by job ad was rejected. Marise was able to help me resolve the issue within minutes! Thank you for your quick contact and support.
Olivia was super helpful, she understood my situation and gave me appropriate solution for my problem.
The doubts were resolved quickly and concisely, I am grateful for the help provided. Excellent service
Jonny was very patient and walked me through each step. I appreciate the professionalism and kindness
Thanks to Russell V.
Asked very good questions during the interview on the topic of Machine Learning.
Criselda was very helpful in dealing with my refund request and confirmed it will be dealt with immediately.
A great and enjoyable experience. Jonny was offered the PFP program, accompanied by anything that needed to be addressed, until the last interview I was comfortable communicating with him.
My verification process was seamless, and Russell V. did a good job while interviewing me, he was very corporative.
A great person helped me with my problem without hesitation and was very fast and polite in her responses to my questions
It is my first time trying to get your support. It is an exceptional experience & I'm still waiting for a resolution.
Overall, a great experience. Jonny was very kind and patient and took the time to explain how the Rising Star Program works and what the expectations are.
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).
