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Freewallet
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Freewallet

How would you rate Freewallet?
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New York
1 review
0 helpful votes
Follow Dora F.
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Absolutely the best application for cryptocurrency. When I came up to Freewallet, I immediately deleted all my previous wallets. Now I store all the coins in one place: safe and secure Freewallet app. Totally satisfied with it!

Date of experience: September 29, 2021
Ireland
3 reviews
9 helpful votes
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Awesome wallet
March 10, 2021

This wallet showed itself awesome in 2020 when I just started to delve into the essence of cryptocurrencies. All my deals were done effortlessly, and I wasn't charged high fees for them. The team is really responsive and happy to help. I didn't have a single reason not to trust Freewallet, and it still is.

Date of experience: March 9, 2021
GB
1 review
0 helpful votes
Follow Yousuf H.
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It was even easier than I thought. I needed a wallet so that I could use the coins here and now, and since only Freewallet offered a reasonably secure service, the choice was obvious to me.

Over time, my opinion hasn't changed, and my confidence in the possibilities of Freewallet has only increased. The wallet proved to be fast and helpful, doing everything I needed and the way I needed it. There were no delays in transactions, the fees are always enough to increase the speed of transactions, but low enough to be profitable. There were no complaints about the security of the entire time of use, as well as the reliability of the wallet as a whole.

I firmly decided that I would stay here, because while this service is so good, you need to seize this moment.

Date of experience: February 14, 2023
South Africa
2 reviews
5 helpful votes
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Amateurs or scammers
January 15, 2024

I have used this wallet for a while and all of a sudden my account had been suspended! I contacted support and was give a long list of passport and drivers licence photos and page with written a long messages on with my cellphone on the photo on the app! How ridiculous. I have done it and nothing, just pending. Contacted support and I must send all photo again. I have my password, 2FA security and all photos and still nothing, just sarcastic replies from support. I don't know if they are scammers or just amateurs!
This is real, I did the verification and still nothing!

Date of experience: January 15, 2024
Lauren G. Freewallet Rep
over a year old

Hello, the safety of customers' funds is our top priority. Therefore, some users pass the verification procedure to prevent hacking attempts and require compliance with international laws. Please share your ticket number so we can look into it.

Malaysia
1 review
4 helpful votes
Follow Hasli H.
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My account withdrawal was suspended due to security found there was suspicious activity. During the verification process, Freewallet team are very supportive until my account was set free. But in terms of security details they are very very straight.

Date of experience: August 16, 2023
Latvia
1 review
5 helpful votes
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I use it often
October 11, 2022

I have to use this wallet often due to circumstances, and I am glad that I found such a reliable and stable wallet for this purpose. I am pleased to know that I can just use my wallet with peace of mind, without worrying about the potential problems that usually arise in such cases. This isn't my first wallet, so I know what I'm talking about, and yet Freewallet surprised me in this regard. When I need to withdraw part of the coins, I just do it.

This year gave me a great experience with this wallet, which I didn't expect. I still believe that I want to continue being your client.

Date of experience: October 10, 2022
Czechia
1 review
3 helpful votes
Follow Andrei K.
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Over $500 was taken by these scammers. It wasn't just lost; it was outright stolen. I regret not reading the reviews sooner.

Date of experience: June 24, 2024
Lauren G. Freewallet Rep
10 months ago

Hello, please do not distort facts—no funds were ever stolen by Freewallet. You haven't provided identifiable details to help us locate your support request. Please update your review with your ticket number or User ID so we can look into the details. UPD: Hi there! We haven't heard back from you yet. Please share your ticket number here.

Tennessee
1 review
2 helpful votes
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Scam
May 9, 2022

I've used freewallet for several months. When I tried to withdraw my funds they froze my account. I've provided verification information to them and they still refuse to unlock my funds. Many others seem to have similar issues.

Date of experience: May 9, 2022
Lauren G. Freewallet Rep
over a year old

Hello Scott, we would like to stress that our goal is to secure our users' transactions. When we offer our users to go through a verification procedure, it means we’d like to identify them as the rightful owner of the funds and secure their transactions.
At the moment, your case is in progress in our Sec Dept. Once there is news, we will notify you via email. Thanks for your patience!

UPD: Dear Scott, as we can see, your verification procedure has been successfully completed a while ago. Your account is active now, please check.

GB
1 review
3 helpful votes
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After not using Freewallet for a long time, when I tried to log in I was told to pass verification. But after passing I noticed that all my savings were transferred to unknown addresses, but I did not make these transactions. In total I lost 1 ETH and 7 LTC. I have not been able to get any support to recover my assets.

Date of experience: February 25, 2024
Lauren G. Freewallet Rep
over a year old

Hello Thomas, please share your ticket number so we can look into the details. UPD: Hi, we haven't heard back from you yet. Can we still help you? Please let us know.

Hungary
2 reviews
2 helpful votes
Follow Shivam B.
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I was impressed with how secure this wallet is with all the security procedures it has. I have no complaints about the quality of service. The wallet is fast and smooth. The controversial point I think is that this is a remote service, and I don't have absolute control over the private keys. In defense of Frewallet, I may say that over the years this wallet has not let me down.

Date of experience: August 2, 2021

Overview

Freewallet has a rating of 2 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 20th among Cryptocurrency sites.

service
115
value
92
shipping
66
returns
76
quality
109
This company responds to reviews on average within 1 day