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Freewallet
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Freewallet

How would you rate Freewallet?
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North Carolina
1 review
2 helpful votes
Follow Dave V.
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This is a scam application.
September 12, 2023

I sent crypto to them in my wallet. And they wont allow me to access my account.
I tried to save my email address to the account and it did not work.
Now I have no access to my crypto.
They keep asking for things to get me back into my crypto.
I send what they ask and then they ask for more.
This process keeps going on and on. They always ask for more hoping I will give up.
Stay away from this company.

Date of experience: September 12, 2023
Lauren G. Freewallet Rep
over a year old

Hello Dave,
Checking your support ticket, we can see that our specialists are still waiting for the requested details. Please note that all the requested details are crucial for the case resolution. We recommend you get back to the support ticket and follow our reps' instructions.

UPD: Hi there! Our specialists are still waiting for your reply.

Hungary
3 reviews
0 helpful votes
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Good
December 18, 2021

It's easier for me to try once and then conclude. I can say that I liked everything while I was studying this wallet. It didn't create problems or difficulties for me, it worked especially quickly and stably. For me personally these qualities mean a lot because cryptos have now become a valuable resource, so I wouldn't want to have problems working with them.

Date of experience: December 17, 2021
GB
1 review
0 helpful votes
Follow Adanna R.
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Universal platform
October 6, 2021

Freewallet is a platform that allows you not only to store your coins, but also to exchange them profitably through a convenient exchange. I would suggest giving the Freewallet a try if you haven't already. After all, the wallet is free and doesn't require you to buy anything to get started. But once you try, you don't go to use anything else.

Date of experience: October 5, 2021
California
1 review
2 helpful votes
Follow Bryan F.
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Scamming Customers
November 18, 2023

Freewallet is scamming customers. Its administration blocks assets and then doesn't allow to pass KYC. You may check how they do, just tape "Freewallet scam" in Google. Please, never use this wallet because later it won't be possible to withdraw any funds.

Date of experience: November 18, 2023
Lauren G. Freewallet Rep
over a year old

Hello Bryan,
Could you please update your review with your ticket number so we can look into the details?
As for the verification procedure, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. We would like to assure you that your funds are completely safe in your account. Once you finish the procedure, your account will be fully operational. Looking forward to your update!

UPD: Hi, we haven't heard back from you yet. Can we still help?

Netherlands
2 reviews
0 helpful votes
Follow Hareem B.
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This wallet is in all sorts of tops for a reason. Its privacy impressed me a lot. Two-factor authentication, transaction limits and even biometric security (fortunately, my phone allows me to do this). Feeless transactions between Freewallet accounts are also a nice bonus.

Date of experience: July 1, 2021
Lithuania
1 review
0 helpful votes
Follow Jevon M.
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My wallet continues to work stably. Even though it's been years since I first used it. Despite some problems, the wallet is still very good and looks like the most interesting option than the others.

As practice has shown, Freewallet turned out to be very good as a place for storage. It is reliable and safe enough, so it will not be easy for those who should not get close to the money. Plus, as we know, you shouldn't keep all your eggs in one basket, so I created a portfolio of several cryptocurrencies, for each of which you can open an account within the same wallet

I'm happy with Freewallet. This wallet showed me that storing and using cryptocurrencies can be as easy as fiat money

Date of experience: June 8, 2022
GB
1 review
1 helpful vote
Follow Chad A.
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Today it is difficult to choose a good wallet for your requirements, but one way or another, you need to stop at something. I needed a multi-currency wallet, but a wallet that could be managed from my smartphone. Freewallet did it. My personal experience of using it shows that transfer fees are low enough to allow these transfers to be made frequently. It also makes me feel better about being able to connect 2fa for more security. I decided to do this, and it seems to me that not in vain. Transfers are generally quite fast, usually taking 15-20 minutes depending on the cryptocurrency used.

Date of experience: January 27, 2023
GB
3 reviews
1 helpful vote
Follow Jorden C.
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Given the recent rise in cryptocurrencies' popularity, it would be hard not to hear about them. So I decided to buy some ETH and chose Freewallet for storage because of the relative simplicity of this wallet. I didn't need to download the entire blockchain to my PC, but just register.

Also, it's nice that it can store other currencies as well so maybe in the future I'll buy myself something else.

Date of experience: April 8, 2021
Spain
1 review
2 helpful votes
Follow Murray F.
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Great work as always
November 4, 2022

It was gratifying to see how well tech support worked when I had a problem logging into my account. This is the first cryptocurrency wallet in my memory, the tech support of which works so responsibly and quickly. Of course, there were some surprises. But the more pleasant it is to rejoice at the solution of the problem.
In the end, I was very pleased with the fact that the work was done, since my account was not touched. I noticed a long time ago that Freewallet employees work openly and responsibly. All this gives the impression of an excellent service that you want to continue using. I have no complaints and complaints about the work of the wallet. It handles my transfers well and stores my coins securely.

Date of experience: November 2, 2022
GB
1 review
0 helpful votes
Follow Tomas G.
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I'm sure that this is a very good wallet for cryptocurrency. It has a lot of security features and the app itself recommends you set up PIN and 2FA immediately. I think it is a great thinks whet devs take care of their clients. That's why five stars.

Date of experience: February 24, 2023

Overview

Freewallet has a rating of 2 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 20th among Cryptocurrency sites.

service
115
value
92
shipping
66
returns
76
quality
109
This company responds to reviews on average within 1 day