They are just a bunch of SCAMMERS. They STEAL money. When you try to get money back they block the account.
I deposited all my life savings in 2017 and always followed the evolution of my wallet through the app.
Now I have a family health problem and I need to withdraw the BTCs urgently and they simply blocked my account.
They asked for several documents and I sent them all, after that they disconnected me from the app and no longer let me connect with Facebook or any other means.
Now they no longer respond to me, I no longer have access to my wallet and they stole my coins!
I demand an urgent solution! Return my access to the app and unblock my coins.
ID ac75eeff
UPDATE:Always the same old nonsense and they never give us access. They ask for unnecessary, old and in some cases impossible to obtain information, just to fraudulently take our coins.
No big and serious company like Binance, Bittrex, Bitfinex and others asks for the information they say is necessary. It's just an excuse to not give us access back.
I always had access to my account, password, Token, key, etc. They simply took away my access to the account after I requested the transfer unlocking.
Hello, the safety of customers' funds is our top priority. Therefore, some users pass the verification procedure to prevent hacking attempts and require compliance with international laws.
We've sent a request to our security team. They will review your case details and email an update soon.
Well, this is definitely one of the best apps I used so far. Got no issues and nothing but positive emotions: everything is simple and clesr. Thanks!
So far, this is a good one for holding crypto. It works fine and stable, got no issues here, and would recommend it.
I highly recommend this wallet for all sorts of different cryptocurrencies. Currently, I'm storing here 5 coins but planning to buy some more like ADA or DOT.
Be careful he blocked my account I could withdraw my btc.he asked me information about me but after my reply they disappear
At the end I lost 2k€
Hello, the safety of customers' funds is our top priority. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts. Could you please update your review with your support ticket number? We'll be happy to look into all the details.
Quite a good wallet for hodling your crypto safely. A fingerprint login makes me feel so. No issues or troubles so far. Love it.
The account is not allowing me to make withdraws. When I put in an issue ticket they never respond back.
Hello John, the safety of customers' funds is our top priority. Therefore, some of our users pass the verification procedure to prevent hacking attempts and require complying with international laws, including those that combat money laundering and other illegal financial activities. Throughout the verification procedure, users' funds remain untouched in complete safety on their accounts.
Please reply to our last email with the requested details so our specialists can proceed with your case. Thanks in advance for your cooperation!
UPD: Hi there! Checking your ticket, we can see that your issue has been resolved. If we can be of assistance with anything else, please let us know.
Id checks are slow but if you follow all instructions, youll get your account unlocked.
Not a scam i got all my cryptos.
Dear customer, checking your support ticket, we are glad to see that the verification procedure has been completed. If our team can be of assistance with anything else, please let our specialists know via email.
UPD: Thanks a lot for updating your review and the app rating!
Very nice application for hodling cryptocurrency. Been using it for a few years, no issues happened during this time.
Overview
Freewallet has a rating of 2 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Freewallet most frequently mention and customer support. Freewallet ranks 20th among Cryptocurrency sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, we would like to highlight that no funds were ever stolen by Freewallet. Throughout the verification procedure, all funds remain securely untouched in the account. Please update your review with your support ticket number. Our team will thoroughly review the details and provide you with an update.
UPD: Hi there! We are still waiting for any identifiable details from you. Your User ID would be helpful, too.