FruitBouquets.com

I ordered sweetheart fruit basket at 9:30am contacted customer service twice to make sure my delivery would be there before the business closed, was told yes twice! One time being 2:30pm the customer service guy stated it was just perpared and on it's way! 4pm comes around and the basket was still not recieved! So I call customer service yet again to be told they "claimed" the attempted the delivery at 10:45am which was not the case! There was 3 people at the business all day. There were no missed calls on the person whom was recieving the basket! Not to mention when I spoke to the customer service representative at 2:30pm he said NOTHING about it being attempted at 10:45! He said it was just on its way! I am VERY disappointed in the service that was not provided! In fact, I had to contact the passport delivery option to cancel my membership because if this is how business is done, I dont want no part of ever ordering and having this disappointment again!

I placed an order on 2/20/20 and was told that it would be delivered the same day by 8pm. I never received anything! When I called customer service they lied and said that they attempted to deliver that morning which was a complete lie because I have house cameras and NO ONE CAME! I WILL NEVER USE THIS SITE AGAIN! I was also told that they would "redeliver today between the hours of 2-3pm. Guess what? Yep, NO DELIVERY STILL! All that money spent and no product? No way, then I was told that i would get 50% refund. No thank you! I want it all because you didnt charge me half for the arrangement I ordered. A complete mess! Don't waste your time nor money.

Ordered choc covered strawberries to deliver oct 2, my husbands bday. Fed ex delivery used. Got an email from fruit bouquet night before stating "Arrives oct 2" but when I click fed ex tracking, says will be delivered by end of day oct 5! Ummm. No... so I call fruit bouquet at 10:00 at night when I saw the email. They cannot give me explanation as to why it won't arrive on time. They do everything to "make it right". I am unhappy with all alternatives (send my husband flowers?! No thanks). End up saying they can get berries delivered next day by going through local company that does own deliveries, issued me a partial refund, twice as many berries, and a coupon for $20 off future purchase to Sherries Berries. The berries were beautifully delicious. However. Had I not gotten/seen email in time to take action, the original fed ex order arrived Oct 6 in the condition seen in the photo with MOLD included, as they were in transit since Oct 1st! From a town 5 hours away! NEVER AGAIN FRUIT BOQUETS.COM.

Well I made the mistake to order a valentines gift before valentine. I placed it 2 weeks early with the expected date the 13th to be delivered to avoid issues. My order didn't arrive on the date requested, nor have has it arrived and it says it won't arrive till the 15th. Called customer service and the only thing she repeated was " I'm sorry ".
Sorry doesn't fix the problem! So because it's fedex. I would like to know how much life my flowers have? And with all these reviews why are you still in business?
It's pretty sad for a company to take hard work money from people who are trying to just put a smile on a loved one or to a family who probably had a lost love. I went ahead and reordered with a different flower shop that actually got my order out in hours, and they received it.
Shame on this sad company and who ever is in charge of it or owns it, crappy service, dissatisfied customers and nothing but bad reviews! You don't deserve the 1 rating but it requires in order for me to place my experience

First let me say to order was easy, taking my payment was easy but tiring to track down a bouquet of flowers & teddy bear for a family member who just lost their grandmother was the WORST. Thee family member was not home so instead of them CALLING the number they ask for on the order THEY DROPPED THE ORDER OFF AT A NEIGHBORS HOUSE which the family member doesn't speak too. They left a freakin note to say this. The neighbor NEVER brought the flowers over which resulted in her having to call her rental office to track them down. Calling customer service was even more hell... the calls are outsourced so I couldn't understand what they were saying for one, they had me on hold for over 20 minutes when I asked for a supervisor & when I requested a refund (before tracking down the neighbor) they refused. Pay with PayPal with this company. I always try to resolve issues first before going crazy but this company will NEVER get my money. Y'all can't even deliver things correctly.

I was so excited to send the Birthday Cake Arrangement to my father for his 70th Birthday. What I ordered vs what showed up was extremely disappointing and embarrassing. Never again!