FTD

If I could give a rating of zero stars that is what I would give. I ordered a fruit arrangement several days in advance for Mother's Day for my Mom. The delivery time was from 9 am to 7 pm. I received a call after 6 pm saying delivery would arrive soon. Then within the hour another call was received that there was a mix up and someone else was delivering by 8 pm. Nothing ever arrived and I was never informed of any further problem. My Mom's Mother's Day was ruined she never got her gift. This is unacceptable. I strongly suggest that people stay away from this company. I certainly will never order from them again.

I sent my friend some sympathy flowers for loss of a loved one. The ftd company was supposed to send the email receiving confirmation to me and call the receiver and then do a no contact delivery. But other than charging me the money, nothing was done. When I called, to report / refund... we have to first investigate. Was their response. They will not refund. They cannot confirm if the receiver was contacted... they say flowers are delivered. They are middle men just taking your money for zero product and bad service.

I used florist.com to deliver a Mother's Day arrangement to my Mother In Law and the bouquet was nothing like the description given or the picture shown on the order site. What was delivered looked cheap and tacky. It honestly looked like someone had pulled a bunch of weeds from a ditch and put them in a vase to deliver. I informed customer service of this atrocity and their response was if you didn't take a picture to we won't be doing anything about it.
There are a lot of options out there when sending flowers, I urge you NOT to use this one.

Do not order from Florists.com. Their customer service is poor! I was called on the day of my requested delivery and informed that Florists.com could not deliver my flower order. Somehow, they just realized they did not have florists in the area that delivered on Sundays. These flowers were for my sister's Birthday, Palm Sunday and Baptismal event. This was a special occasion because it was her first birthday after having lost her husband in December. Florists.com poor service ruined this special occasion for me and my beloved sister. Avoid the headaches and never order from Florist.com.

This order was a disaster. I ordered flowers to be delivered to a hospital in Colorado. Made sure all information for ship to was accurate. Today I received the flowers in Hawaii where I live. The Colorado hospital name was correct, zip code correct, but my name and address for delivery. Plus the flowers were mostly wilted, roses all opened, and the ribbon looked as it it had been used several times already. Trying to get this settled but no phone to call only email (which may take days to receive an answer). I put a hold on the credit card. Worst part is my friend has no flowers to make her feel better. I'll never use this company again.

Ordered a simple bouquet for my wife to have it delivered the same day. 8 hours go by and still no delivery. I called customer service to get an answer on delivery time and no one had a clue. I called 4 different times and spoke to 4 different people and no one could give me an answer. I don't know where the customer service center is but all the representatives i spoke to could barely speak or even understand English. Sounded like an entire room full of confusion and incompetence. How hard is it to look up an order number and verify the delivery? Its not rocket science. Terrible customer service! I will never order from FTD again.

A friend sent me flowers through FTD. They arrived so tightly wrapped that they were crushed and torn. I called FTD and told them about the problem and they offered to send another order out. I do not want my friend to know that his gift was not perfect. He spent good money and I do not want him to be disappointed. All I can do is hope for the best. I would never order flowers from a company that ships them. They are all disappointing. Order from a local florist or just go to the local grocery store where the flowers are more alive and last longer.

I ordered flowers 1.5 weeks in advance, to be delivered the day before an adoption celebration (Friday). The day AFTER delivery date (Saturday), I was contacted by florists.com asking if I would like the flowers to be delivered late. No apology, no explanation. Monday, I called to check on the delivery, and they had no idea what I was talking about. Finally got through to a person who assured me they would be delivered that day. Today (Tuesday), I have been on the phone 5 times trying to track down my order. The customer service agents are slow and unapologetic, I get tossed around between multiple agents each time, and my order still has not been delivered. Worse yet, they refuse to refund the order, despite being 4 days late.
The savings are enticing, but PLEASE stay away! Not worth it!