FTD

I had ordered flowers and cookies for my daughters birthday. She got the cookies but it is 9 days later and still no flowers. I did get a notification that the flowers were delivered (a day late) but she looked all over in other offices and no flowers. I didn't get any help until I asked for a refund then got emails and phone calls. Was told her flowers would be delivered first thing at her home but then an email stating the ones I ordered were no longer available. I didn't care just wanted something beautiful delivered to her even 9 days later. Nothing. I said I'm done. Give me my refund and I'll figure something else out. Guess we will see what happens now. So disappointed.

ftd.com is a joke, what a rip off! I got a Groupon and they charge it back in service fees and delivery but that's only if you can get them to deliver your flowers within a couple months. After 90 minutes of overseas calls (their call center) screaming and yelling and throwing a fit then they'll deliver some cheap shoddy flowers. Never like the pictures. Save your money go to Kroger and then UPS them yourself! Or throw your cash on the front lawn. You'll get more for your money. Customer service is everything. FTD.com is a scam rip off

Florist.com is unable to deliver flowers that look anything like the photo's online. They count on the fact that the person getting the flowers will not offend he sender by mentioning how bad the flowers look. The candy was nothing near what the photo showed! When i complained, they were to send out new flowers and didn't. They have been pulling this stunt for years! They are a total rip off and just get away with it. Never use this company. You can Google a local flower shop in the area where you are sending the flowers and they will send them for you.

I placed an order with Florist.com and will never again. First off the person I sent them to was discharged from the hospital so the florist called me. I gave them the home address and they acted as if there would be delivering them that day. Then a few hours later I received an email from Florist.com stating that they had not been delivered and they needed the home address. My first attempt at calling them placed me on hold for 20 minutes followed by my second attempt which lasted over an hour before I hung up. I believe the only reason I got a return call back was because I filled a dispute with Paypal. I was assured by the representative that my flowers would be delivered to the recipients address the following day. NOPE... they tried again to deliver them to the hospital. I will NEVER use this company. I was issued a full refund but they seriously need to get there act together. Poor communication and ridiculous hold times. STAY AWAY FROM THEM

FTD aka "FAILED TO DELIVER". If I could give 0 stars I would. This company is a complete failure. I ordered flowers days ahead of time for my mother's birthday and never received them today, the day of her birthday. When I looked into it, they said "an attempt was made by the florist but was unsuccessful". Where was the attempt? Everyone has been home all day and multiple deliveries have come but not mine. How embarrassing. They did state they would send the next day with a free upgrade but I declined and wanted a full refund after I have lost all trust in the company and the florist, whoever they are. They will not release florist information so you will not be able to contact the florist directly to find out where your order is. BEWARE!

I ordered flowered for a birthday gift. The order confirmed next day delivery was available in that zip code. The next day I received a call that instead of delivering on Thursday (as confirmed) they would not be able to deliver until the following Tuesday (5 days late). I called multiple times over the next days asking for a refund. They took down tons of info and never called me back. So not only did I not get flowers but they also will not refund the order with ease. Really disappointing and borderline fraudulent. I'd suggest a different company.