FTD

Awful ordered Mother's Day flowers for Saturday delivery. Got a notice of delivery but no flowers. After several attempts to call finally got through to a rep who promised to have the flower sent Sunday. Again no delivery as promised. Called Monday to complain and was offered a 40% discount on the flowers they were already two days late. I demanded a full refund and flower sent to my fiancé has an apology. Got the refund, of course still no flowers.

Despite verbiage of customer service, FTD falls flat in practice. I ordered flowers for my girlfriend and they never notified her of the delivery. The flowers cooked in the August sun of Arizona. I contacted them and they sent another delivery. My girlfriend was home but not notified again; the flowers wilted in the heat. I asked for a refund: no answer. I have repeatedly asked how to search for flowers without a vase. I finally got answer—"how to take care of tulips". Also, the exorbitant delivery charge makes FTD a poor choice. For proof, here's my Order # *******2117.

FTD has gone downhill. I ordered flowers on May 4 to be delivered May 7 for Mothers Day. On May 8, I get an email that delivery is delayed until May 9. On May 9, I get another email that delivery is delayed until today, May 11. These flowers spent 4 days "in transit", and were droopy and wilting when delivered to my mom for Mothers Day. Completely unacceptable and piss poor customer service. Do not recommend and will never use FTD again.

I wish I could rate them 0 stars or maybe negative star review. They are so so overpriced with no refund after a delivery issue. They the acted as if it was bank's fault, cthey didn't care at all. Customer service via chat kept dropping out too. Worst!

I was far to dumb not to read reviews before placing order w/ this sham company. Simply needed to call and cancel order placed a few hours earlier and not to be delivered for several days. Put on electronic hold for approx one hour listening to annoying angry sounding recorded loop,, the usual b. S. excuses why they cant answer. Then thought i was ringing thru, only to be asked to answer a cust service survey? Then hung up on me! Rip offs! I'm disputing w/ paypal, these scums aren't getting away with this! Corporate crooks! FTD my $#*!

Do yourself a favor and do not order from this company. I preordered flowers for my 14 yr old sister in laws birthday to be delivered at her school. At 3:30 the delivery person calls and says she can not find the address. Then goes oh I am here. Well my s. I. l isn't they let out before 2:30! Claims she would call back no call back, customer service will not respond. And to boot she just lost her father 2 weeks ago so we wanted to make today extra special. Thanks for messing up this day!

What a Mother's Day? My mom, mother in law and grandmother received Old flowers. Mold on fruit and delivery at midnight by someone that was hoarding marijuanna!
They didn't care when I called to tell them AND their lines were closed all Mother's Day weekend to complain.
This is ridiculous and I will be complaining to the BBC also.
Please don't use them people. They are a rip off. You DO NOT get anything that looks like the picture. You will regret it!

My Valentine's Day is ruined thanks to ftd. Waited till 9:45pm for my wife's surprise gift. False advertisement. Do not order from this company. Employees don't care and just lies about the order is getting delivered. I could had went to get the flower on my own if they canceled earlier.

I so wish I had reviewed Florist.com before I ordered. Valentine's bouquet came the day after. Seriously it looks as though the flowers were just randomly cut by someone who has no idea about what making a bouquet entails. This was also done the day AFTER Valentine's Day!

Trying to track my order and and make a query on their website resulted in me getting a message saying my email address couldn't be found, it's as if it's set up to not allow you to track the order or make queries. Horrible customer service and product.

I bought a Gold membership and now TWICE out of 6 orders it was shown as "delivered" only it was NOT delivered. Security camera footage confirmed there was not even an attempt to deliver. Business name, address, and recipient name were all 100% correct/accurate. And when you call FTD they don't even care; they just offer a refund or to have the flowers re-delivered. Like, do they not care that whatever florist they used set the status to "delivered" even though it wasn't?!?! Nope, they literally don't care. Instead of receiving a nice surprise, I have to ask my lady if she received anything, and then she has to take time to go check security cameras. It's awful, absolutely awful. I excused it after the 1st time, but not now. NEVER AGAIN FTD!

Update on previous review of flowers! After 2 days the flowers arrived. Not ones I ordered or anything equivalent! I ordered a potted arrangement that would live forever if taken care of. He got pink roses people! Nobody ever returned my calls as the telecall people stated! Then I emailed them twice sent pics of what I ordered and what he got. After 3 days of disputing all they did was gave half my money back! This company is horrible! Never again!

These $#*!s take orders days in advance, fill the closest to the run and totally $#*! anyone who has an order that they just don't seem to give a $#*! about in getting to. Any affiliate sucks too. The way this goes in real business is the merchant contacts the customer to:
A offer another choice or
B orffer a refund
How does a company do this?
They simply don't give a $#*!. In the floral business of all businesses, sentiment is usually the reason one buys. So, NEVER buy anything from these pieces of $#*!. Cams Florist in LA is where the order was placed. On Valentine's Day, at 530 I get an email saying my order was refunded. Nothing else at all. Chicken $#*! way to do business. I believe they are foreign, maybe not on the up n up. I'm gonna find out more. Stay tuned. In the mean time, you are stupid not tho heed this blog.

Placed 2 orders on Saturday for Mothers Day for (My elderly Mom & Mother in Law). Paid the surged delivery charges. My credit card was debited. Still waiting on the delivery of the mothers day flowers. Tried calling several times to complain & the automated system puts me on hold then hangs up. Filed the complaint through the email they provided & have not heard anything yet. Reporting them to the BBB & going to pursue further actions. This company is a joke. BEWARE!