GolfStoreEurope

I bought on Golf Store Europe site on the 26th November 2014 the new Titleist 915 driver, 3 wood and rescue. On the site they've indicated they had the clubs in stock and I made the payment by credit card.

After having no further news on the 12th December 2014 I requested by mail when the clubs would be delivered and on the 17th December of 2014 they tell me they don't have the clubs in stock and they will be available in a matter of 5 to 7 working days. I didn't receive any more news and on the 5th January 2015 I send another mail requesting a delivery date for the clubs. On the 7th January 2015 they reply and tell be that Titleist has cancelled their order.
Since than I've send several e-mails that they don't answer and today is the 23rd January 2015 and I haven't received any reply or explanation from Golf Store Europe.

Now I am convinced this company is an on line robber. They publish false information on their site saying they have the goods available on stock and once they've received your money they couldn't care less. They reply to your mails at the beginning but once you loose your patience and request your money back, because the goods are not delivered, they stop answering your mails.

Golf Store Europe can be described in few words- They are on-line robbers

As i read about the other people that they have some problem to get the stuff in time and also on there webstore it says "in stock". After i been waiting for my order i send them first e-mail and asked them to comment the status for my order, i did´nt get any answer and on there webpage it says (We can only answer questions relating to existing orders by email. We will try to answer your email within 24 hrs. Golf Store Europe try to answer all email queries as quickly as possible)
Well i waited and after send them a reminder i was calling them on there phonenr, after calling them several times, i called instead saledepartment and they answered that my golfiron was delayed from TaylorMade. Ok for they was delayed, but i can't understand why they not answering the e-mail and also if they have problem to send out products they should ask if i want to have the money back so i can bye the product´s some were else.
Parden my English, as you can see at my spelling i am not from England.
Could be better, and hopefully the owner to the store can improved the helpdesk.
Regards
Hans

Golf Store Europe is a family favorite. Many outings to the store, like browsing the site at home when bored.

Great store, great selection. So far have purchased a set of clubs for myself and one for each of my kids. One stop shopping for golfers.

Exactly the same as the other bad reviews.
I am to angry for more explanation
I think I am not going to see my money any more.

Excellent service and delivery. Would definitely recommend to a friend and would use the service again.

golfstoreeurope.com rocks! I've bought a lot of my gear there and have been very pleased with the experience.

I understand the experiences of Jean-Pierre and Marc. I have already ordered three times on golfstoreeurope.com, for a total of 800 euro now.
The first time it was delivered to me (Belgium) after just 3 days! On my second order, however, I ordered among other things a pair of shoes. When the order status did not change after a couple of days I emailed them. They told me the shoes had to be ordered from Footjoy (despite the words "available" on their site) and were going to be sent to me about three weeks later. They asked if I was okay to wait or they had to cancel the order. I replied I did not mind waiting. The rest of that order was sent and arrived perfectly. After three weeks waiting for the shoes, still nothing, I sent 2 mails, the last one was not even answered. But eventually, I received the shoes after 9 weeks. The 3th time I ordered among other things a Powakaddy golf cart and Titleist bag, who were 'available' on the site, same story. After an email they replied that it would be shipped later that week. Eventually, after some unanswered emails, it arrived 4 weeks later.
I have no problem waiting a bit for the orders (especially since compared to Belgium golf shops, golfstoreeurope.com is very cheap), but their communication could be better! Either an item is in stock, or it is not! Saying it is in stock, but then having to order it from the manufacturer does not make sense. Especially if they brag on their site about 'same day dispatch'!

My final opinion is: good and honest company with incredible prices that will eventually deliver, but it can sometimes take a while, and their communication is really weak... I personally will order again from Golfstoreeurope.com.

Post scriptum: As already stated by others, always choose a credit card that gives fraud warranty whenever you purchase things on the web!

A lawyer from Belgium

I ordered Footjoy shoes and gloves to GolfStoreEurope on 28 March 2011. When I placed this order, the two items were "available", and on the web page we can read "Expédié le jour même" (in english this means "shipped the same day"). On 30 March 2011, when I asked why the items were not sihpped, the reply was: "We are sorry for the delay but your shoes just went out of stock as you ordered and we have had to order them in for you. We should be expecting them in early next week and we will then ship your full order to you". At the end of the next week (07 April 2011), the status of my order was the same ("Your Order Is Currently Being Processed By Our Warehouse Staff"), and they reply to another mail: "We are expecting your shoes in from Footjoy next week and will then ship your full order to you as soon as we get them". On 12 March 2011, my status of may order is also the same, and I wonder whether I will receive one day these articles, whereas the payment is made. It is the first time that I use this Web site for golf items, and also the last. I think that it is necessary to alert associations of consumers to denounce these practices. I strongly disadvise the use of GolfStoreEurope.
Pr Jean-Pierre Lachaud, University of Law - Bordeaux

Purchased set of Powacaddy winter wheels, these were at a great price plus discount.
Delivered by Parelforce excellent service will use again

Ordered a driver that was in stock on the site, a couple of days later I received an email saying it wasn't, I was given the option for a refund or choose something else, I choose the refund this was mid november 2014. After many emails ( no real reaction) I am still waiting for my money.
Reading all the complains, it is often the same pattern. It used to be a reliable company. In the past I did not have any problems.

Update: 7 march 2015

This is the mail I received from customer Service GolfStoreEurope on march the 7 (autoreply)

DEAR SIRS

UNFORTUNATELY GOLFSTOREEUROPE LTD WAS PLACED INITO LIQUIDATION ON 27
FEBRUARY 2015, AND WILL BE UNABLE TO PROCESS ANY FURTHER ORDERS /
REFUNDS OR RETURNS.

STEPHEN POWELL AND GORDON JOHNSTON OF HJS RECOVERY HAVE BEEN APPOINTED
JOINT LIQUIDATORS AND WILL BE WRITING TO CREDITORS SHORTLY.

IN THE INTERIM YOU SHOULD CONTACT YOUR CREDIT CARD PROVIDER OR BANK
WHO MAY BE ABLE TO ADVISE YOU REGARDING REFUNDS.

ANY FURTHER ENQUIRIES PLEASE DIRECT THEM TO THE LIQUIDATORS AT:-
*******@hjsrecovery.co.uk

YOURS FAITHFULLY

MICHAEL HALL

FOR AND ON BEHALF OF THE JOINT LIQUIDATORS

Michael Hall
Insolvency Supervisor.

Cheapest place I could find online for one of my items. The items were delivered very quickly.

This is a great store with excellent customer service. I will do business with them again!

Ordered two trolleys - took two weeks to get to Sweden, which is ok I think.
So happy times!

As far as I no they are in administration went bust..

Very good prices and speedy delivery. Will definitely use again.

Unlike other reviews I have no problem, and would not hesitate in using this Company again

Terrible company, no reaction. Delivery dates not kept.

They are very professional and easy to do business with.

golfstoreeurope.com is the best golf website hands down!