GrooveBook

What a mess! This was such a great app when I first joined. Sadly I have to say I heard about it in shark tank, I joined that night and got the first few books were great. I even had a problem that was taken care of promptly and I was happy as could be about it, then I noticed the charge to my card changed from 2.99 to 3 something which includes tax and I wondered what happened but since I also had a family emergency I couldn't check out the book properly. The next few books took longer, and the quality seemed to be lacking, I too emailed but going no response and now I see why. It's ruined by a buy out by a larger company. I seem to remember one of the sharks taking about shutterfly the night of the show and while I understand the creators reasons for selling they should have been more careful to negotiate to keep the book as it was not to protect their names and the quality of their creation.
It sucks now. How could shutterfly be so ignorant to the customers who help build the company they were frothing at the mouth to buy?

DO NOT FALL IN TO THIS MONEY MAKER TRAP!
Will not let you submit your order when you want to. They give you a short day or two where you can submit the pictures. They do not have a phone number for customer service! They will not cancel your subscription! The photos are not great quality and pictures are not centered properly. This was a fantastic idea that was started on SHARK TANK and then sold to shutter fly. I bet the people who designed GROOVEBOOK are cringing right now!. Shutterfly, you should be ashamed of the way you are scamming people!

There is no way to cancel Groovebook. The only option given is to email them. However, they never respond, they keep charging me. I dont know how to stop this.

First off... the groovebook concept is nice and appealing for all those cell phone pics that just hang out and never get printed. It is such an appealing concept to teenagers. My daughter joined and linked this revolving charge to her little bitty bank account. When she realized the quality of the pictures weren't very good, and it was a painful and slow process to upload pictures... she cancelled the subscription. It's been over a year, and I still notice charges to her account. Their customer service is the WORST ever! You can not talk to a live person. It's utterly frustrating trying to get any type of resolution. I would never ever recommend this company to anyone! Too bad, they didn't let someone take over from Shark Tank... hope you sleep well at night knowing you are unethically taking money from so many people and not providing a product. Totally unbelievable! $3.20/month adds up when you are charging hundreds and hundreds of people with no real way of disputing charges. Shameful!

Can't seem to get my credit card number right.
There fore no groovebook to print!. I have set e-mails and sent e-mails so far No Answer!
Horrible Costomer Service!

THIS SITE COMPLETELY SUCKS! THE PICTURE QUALITITY COMES OUT LIKE CRAP! ALSO THEY HAVE NO CUSTOMER SERVICE, I'VE BEEN TRYING TO CANCLE MY ACCOUNT SINCE SEPTEMBER AND WROTE THREE DIFFERENT EMAILS TO THEIR WEBSITE AND THEY ARE STILL CHARGING ME AND WHEN YOU CALL THEY JUST HAVE A RECORDING THAT SAYS TO EMAIL THEM! BUT THEY DON'T GET BACK TO YOU! OVERALL HORRIBLE SITE! DON'T DOWNLOAD APP OR SIGN UP!

I am not getting books. Won't let me upload. I syarted Nov 17 th and got first two books but next one had to request and still waiting for February book. Have sent emails no answer. What can i do?

Poor quality. Picture colors are EXTREMELY off. Even some photos look like they are from the 80's when they would be over exposed and half of the picture would be yellow with lines. I emailed them and they offered a refund or replacement. I chose replacement. In the meantime I received the current month book. Colors are still off in these pictures. Received my replacent book, had the same issues still. I emailed customer service: received my reprint. Unfortunately most of the pictures have a red tint to them and some of the pictures turned out just as bad as before.

Before receiving my reprint, I received my January book. All of those pictures the colors are off as well. Are you having issues with your printers? I have printed some of the same pictures at Walgreens and they turned out fine.

I am not happy with the quality I have received the last 2 months. Please let me know what can be done to resolve. Thank you for your help!

Response:

Bessie O. (GrooveBook)
Jan 23,14:58

We don't edit or color correct the photos, if multiple books are not satisfactory, I would have to suggest using another service that might be more expensive but might be able to lab enhance your photos. We can't send anymore reprints as they are turning out the same as the original books mailed.

This is really sad customer service is suggesting you send your business elsewhere vs performing quality control and quality improvement. I am not asking for perfection, I just want the colors to be right. I use and iPhone and the colors are right when I print them at sams or Walgreens

What a joke of a company they have overcharged me $32 at this point they will charge multiple times for the same book, then send random photos in books that I never even selected. They do not answer emails or messages you have to publically blast them on Facebook. I had to actually cancel my credit card because they wouldn't stop charging it when I wasnt even ordering anything and then they have the audacity to say it's my bank sorry my bank doesnt just randomly charge "groovebook" charges and you can ask to cancel your membership over and over you will be ignored and even if they say yeah we cancelled it they still charge your card. Also had more than one book "lost in transit" the last conversation I had (on a a public Facebook photo on their page otherwise they dont respond) they aspired me I had a free one and I have still not gotten it. This was over a month ago. Have been dealing with these issues since January. I have attached images of my ignored emails, them over charging my card and them saying I have a free book when I never got it. Or if I did they picked the photos for me (which they seem to like to do) because the photos I had ordered from the free book were from my little brothers funeral and celebration of life. I cant believe these people are even in business at all.

Haven't used it yet. Downloaded the app on my phone but it never showed up and the page said installed. To my surprise when I used my Nook which does not take pictures the app was there.

I liked the first book but did not want anymore, My credit card expired so I just let it go, I received random reminders to upload my photos but since my card was expired I was not worried, BUT NOW After 15 months I found a charge on my account? How can that happen? I wrote to them but after reading all this I don't expect much so I guess i will call the Bank but since it was ion a debit card I expect to be told they can not help. SO, I say stay away!

I ordered a groovebook and it came with all the pictures printed half way off the page. Couldn't get a refund. Its really a hit or miss cause the ones I got last year were fine.

I ordered a package for 8 groovebooks from QVC, super excited! Placed first order, says shipped 4/30/16, I emailed customer service they said it would arrive by 5/20/16, still NOTHING! I emailed them AGAIN this morning. As my 2nd book is ready to be created I haven't even received my first book... so cant give review on quality yet but the time frame to receive your order SUCKS! I WOULD NOT recommend this to a friend I can go to walgreens or cvs and choose photos and get them developed way easier! Also process to choose photos very hard I have to TAP picture on my phone hard to choose how many just weird and I have a Galaxy S7 phone, also to download pics takes way to long... it took my phone all night to process. Once I receive all my 8 books I WILL NEVER order again

I bought a subscription as a gift for my 18 yr old sister Christmas before last. The plan was for it to be for one year and then I would cancel it. We live halfway across the country from each other and she never used it and I think she forgot about it. She probably would have loved it if she had started using it because Groovebook was getting great reviews back then. (Im reading now that they were bought out recently which seems to be when it went downhill) Anyway, I tried to call to cancel, and got an automated message saying they only communicate by email. Thats never a good sign. So I sent an email requesting a cancellation. I forgot about it, didnt get a response, and realized two months later Im still being billed. Emailed again, this time sternly, and they responded saying they cant locate my account and needed more information. I wrote back with full name, billing address, and even a screen shot of my bank statement with their charges. They say they cant find any record of my name, my email or any of my sisters information and therefore cant do anything. Its ridiculous. Their customer service office who handles the emails is in India, so the whole operation is about as detached as possible. Theyre basically telling me that because THEY cant find the information that I KNOW I signed up with, Im just screwed and will just have to eat $3 a month the rest of my life? I dont think so. I feel like Groovebook is a big scam and because its only a few dollars a month they think they can get away with it without much of a fight. Screw these guys.

I have been receiving Groovebook since I saw it on Original episode of Shark Tank
I am now many, many Groovebooks later.
Quality of photos were excellent, paper was high quality.
Selecting photos, uploading and ordering book was simple.
Slow on delivery, not great customer service. Received generic, inadequate replies.
Then when Shutterfly took it over the following changes for the worst started to occur:
Lower quality photos-not crisp pix, poor color & poor contrast, darker, lost brightness.
Paper thinner, lesser quality.
Originally able to order groove book anytime on or before your end of cycle date.
Now MUST order only on end of cycle date.
If close order early, you are required to order again ON end of cycle date or be charged for a second book whether you order it or not.
I also had an experience of ordering on proper day and as I was placing my order THEY stopped the order at 10 minutes before midnight and charged me for the month. The message said something to the effect that I would be charged the monthly fee since my order was not completed on time.
I still hesitate to quit as I enjoy receiving 100 pix / month for $2.99 though it's probably worth about $1.49.

I have emailed, I have deleted my info online, I spoke with customer service... STILL I continue to receive email messages about my credit card information on my account that SUPPOSEDLY does NOT exist anymore... ugh! Do NOT sign up!

Please print the photos more clear and crisp
ALL of the photos in my last 4 books have been bad quality.
I will try one month more and if the quality is not improved i will cancel my subscription.

I was billed month after month for books that I never received. The company kept saying the books were lost in the mail and supposedly they sent me a new book in which I never received either. I paid for a total of three books that I never received. I close my account back in March and they had the nerve to bill me for A book in the month of July that I never even ordered. Customer service is awful. I requested multiple times to be refunded for the books I never received but Of course I never received that either. I would not recommend using this company. I was billed month after month for books that I never received. The company kept saying the books were lost in the mail and supposedly they sent me a new book in which I never received either. I paid for a total of three books that I never received. I close my account back in March and they had the nerve to bill me for A book in the month of July that I never even ordered. Customer service is awful. I requested multiple times to be refunded for the books I never received but Of course I never received that either. I would not recommend using this company.

I signed up three months ago and haven't received a single book! I would not use them. They still charged me. I emailed them and they never got back with me...

I did GB when it was privately owned, it worked, it was much better,,, faster uploads things actually WORKED! Now that SF owns it, its gotten very poor, nothing opens, the app SUCKS. It just wastes hours of your time. Then before you can change things around in the photos,,, pooof,,,, NO DRAFT, nothing is saved and you must wait 20 minutes for ALL your pictures to load in again. THEY have fixed NOTHING! They know they have problems with their app, and IGNORE it, and steal your money monthly. This is a second chance I ghave them,,, Im about to cancel AGAIN. There are other sites that do the same thing. Can someone tell me what these are? Thank you.

Have not used groove book & will not from reviews, but the two that started the company sold it fro $14.5 mil SO THEY ARE HAPPY! 4 stars to them!

Lexdesign

I love the idea and I like the product but they have 0 customer service, they keep charging me and I only have 2 books but have billed me double. Nobody answers my emails and there is no phone #

I absolutely love this book and the pictures are perfect and the price is unbelievable and you cannot beat this anywhere else and you can finally get the pictures off of your phone!