GrooveBook

Don't ever get Groovebook! It is such a scam and a horrible company. I've been trying to cancel and everytime I email their support team they reply back Groovebook assistance denied. Like that the heck?! They have no phone number to call and I guess I'll just have to cancel my card and get a new one. The pictures are low quality and their app is crap. It's not user friendly and lags.

I have cancelled three times in the past year. I have only received one book.
I want my 74.52 refunded back to my account!
Would love a phone number so that I can actually speak to someone.
I email and the SAME thing happens every time.
This place is a scam!

This used to be awesome, but picture quality has gone down so much in past few months that it isn't even worth the low fee. Plus, pictures are not centered, half of some pics are missing and some are so blurry I can't even make the picture out (they don't look like this on my phone)! Great concept and great price, but it has gotten so bad it just isn't worth it.

My credit card was charged 3 times in a month. After several emails without resolution and customer service being rude I canceled. Do you know that they have a F rating with the better business bureau. This company is a home and not worth it.

It all began after the original company was sold. In December 2015 and January 2016 I paid for 3 extra books each month and nevere revived them. I have emailed them and haven't gotten any respond as of today February 2016.
There must be something we could do about being ripped off. A class action lawsuit is in order.

Groove book was great at first. But recently, I've noticed that the quality of the pictures decreased and I thought they were supposed to be 4x6? Thats interesting, because they do not fit into any of my 4x6 frames, too short and too fat- had to trim them. Great concept, I honestly am trying free prints an add I heard on pandora radio. No subscription, just pay for shipping and can order whenever you want. I hope this one works!

Every month they take my money from my bank account snd I havent received anything for 1 year. My address is correct and the history on their site even shows no shipments! No one at groovebook will respond to me!

I've tried cancelling my subscription several months ago with no sucess, no customer service. I had to update a valid Visa card I do not use or have funds in to keep them from charging me. Every month they send me an email trying to charge me, complete scam here, changed my view on shark tank definitely will not be looking at any products associated with them ever again.

Same complaint as most reviews. Been a member for more than a year. Great product and service. Suddenly started having issues since May... photos won't upload, books late, pictures not same quality, account cannot be updated, emails go unanswered. GrooveBook was acquired by Shutterfly and obviously have outsourced customer service as you can see from names on customer service responses. I will close my account and notify my credit card that I protest further charges. They are not interested in a good product or customer service any more. Great company when it was a Mom and Pop. Sorry but have to give up on them.

Saw this on Shark Tank. Good concept so I signed up. Shortly after I'm sure I heard they'd sold the concepts/company to Shutterfly. Get the feeling that if the original owner still had it, the company would be different now. They've ruined a good thing. I canceled because the app doesn't work and the photo quality stinks. Shutterfly said they'd help "scale" the business. From all the reviews here, it appears they are scaling it right out of business. Don't waste your time or money.

I have been charged for almost a year after "canceling" (I have email confirmation that the request was completed - yea right!) and had to call credit card company to block them from all further charges. Complete scam. No one is responsive in customer service email for SIX MONTHS. Cut your losses, block their charges, move on.

My first book didnt arrive. Contacted Customer Care and they sent a reprint. I ordered another set of photos and both sets of photos was very low quality. Its like printing on paper from a cheap home printer. Im going to cancel

Signed up last month no book yet now they say was never sent. No number to contact just emails, this sucks and I watch shark tank all the time and I can't believe they back this company with such poor quality control shame on you Mr wonderful fix this crap Kevin or your dead to me!
Kevin you can email me at *******@gmail.com you need a real person to help fix these issues.

Dana

I used to like Groovebook. Then they switched systems and the new app was much harder to use and navigate. I have had an issue with pictures printing out blurry. I emailed them 3 times and never got a response. I tried calling Shutterfly and they are unable to do Groovebooks. Now I am stuck with paying for a book that I can't even see and no one cares or will get back to me. They have no phone number for themselves so it's ridiculously hard to make them respond when they don't answer emails

Fantastic idea! PERFORMANCE? ZERO! Needs good management staff.
I had problems with my first book and I even thought that this was a joke that I was never going to get this GrooveBook and a month later it came. Some pictures are upside down, quality is bad. Whoever is putting the book together doesn't give a dam about the job. You need a staff that contributes, that has pride in what they are doing.
Fire the employees that are bored doing this job, increase your price to $5.00 a book and do it correct, flawless!
If you are sweeping the streets or building an empire, due it with perfection, with pride!

From the night they appeared on Shark Tank I was in. After selling to Shutterfly, a HUGE disappointment. Quality dropped, Customer Service is beyond a joke. App won't upload photos half the time. They charge you even if you are attempting to get technical help and cant upload your photos. There are no live operators to talk to. You are just stuck in their automated nonsense. I really hope someone comes up with the same product. I loved it in the beginning. I'm out now.

The concept of Groovebook is fantastic! Ordered a few books over several months. Their customer service is HORRIBLE. Trying to update my credit card information is impossible since I have received a new card. I am completely unable to log in and no one on their end can help me. I continue to get the run around. I am trying to cancel my account. Time to move on!

They only allow contact via email and the people responding have a hard time understanding the simplest requests. Made the mistake of reordering some books. Never got the books and after 3 emails Groovebook says they never received the order so I reordered again only to find I had been charged a month ago. I send a fourth email stating my case and I get a nonsensical response.

The price might be right, and it might be fun at first to receive all your pictures, however, the pictures look faded and have sunlines through them. DON'T try and cancel your subscription, because they will keep charging you long after your subscription has been cancelled. I emailed them several times asking for a refund because they charged me after I cancelled my subscription. The only email you get back is automated email saying they are sorry I cancelled. Shark Tank may endorse their business, but they forgot to tell everyone whats wrong with the company.

Set aside the fact that the paper and prints are not that great, I have cancelled my account but still been billed for over 9 MONTHS! I have emailed multiple times, no response other than saying they have cancelled my account only to be billed again the same month. No way to call anyone. What a scam!

In the very start of this company it was good not excellent. They say you can download 40-100 pictures but you have to download 100 in the end. All is good and then they sold and are really sticking it to the customers. I was charged 3 times in dec and twice in jan and no photo book has come yet to come my way. I even cancled my grove book and still getting charged.
Don't sign up you can't get a phone only an email and it doesn't work... when they charge your account they list a phone number that is out of order. This is not a good company and I'm surprised the shark tank backed these 2 people...

This company has gone down hill. I have not received and photo albums since Oct 2018. It is now Feb 2019. They take their money every month from my account. My pictures have been uploaded and Groovebook does not print them. In January I snapped a screwshot of the app showing my pics were uploaded and ready for printing. I have sent them emails but they will not answer them.

I have been with Groovebook for a few years and they were not bad until I had some issues and tried to contact customer service. Terrible customer service if you are lucky enough to have them even reply. I just cancelled my subscription