GrooveBook

Same complaint as most reviews. Been a member for more than a year. Great product and service. Suddenly started having issues since May... photos won't upload, books late, pictures not same quality, account cannot be updated, emails go unanswered. GrooveBook was acquired by Shutterfly and obviously have outsourced customer service as you can see from names on customer service responses. I will close my account and notify my credit card that I protest further charges. They are not interested in a good product or customer service any more. Great company when it was a Mom and Pop. Sorry but have to give up on them.

I have been charged for almost a year after "canceling" (I have email confirmation that the request was completed - yea right!) and had to call credit card company to block them from all further charges. Complete scam. No one is responsive in customer service email for SIX MONTHS. Cut your losses, block their charges, move on.

I've ordered probably 20-25 books. For me it's a great way to have my phone pics in hand and as I enjoy sharing. I order at end of every month and forget about it. They arrive as nice surprises and I've enjoyed gifting them as well. They do take about 2-3 weeks but I know this in advance. I'm ordering three more this week to share wedding photos with the couple and each of their parents. I just know they will love it. It's not super professional but they'll be able to see (250pics) aspect of the wedding that their photographer didn't catch. I just enjoy sharing them. Again, I love it's simplicity and affordability.
$3 month for 100 pics. What do you expect?

My first book didnt arrive. Contacted Customer Care and they sent a reprint. I ordered another set of photos and both sets of photos was very low quality. Its like printing on paper from a cheap home printer. Im going to cancel

Signed up last month no book yet now they say was never sent. No number to contact just emails, this sucks and I watch shark tank all the time and I can't believe they back this company with such poor quality control shame on you Mr wonderful fix this crap Kevin or your dead to me!
Kevin you can email me at *******@gmail.com you need a real person to help fix these issues.

Dana

I used to like Groovebook. Then they switched systems and the new app was much harder to use and navigate. I have had an issue with pictures printing out blurry. I emailed them 3 times and never got a response. I tried calling Shutterfly and they are unable to do Groovebooks. Now I am stuck with paying for a book that I can't even see and no one cares or will get back to me. They have no phone number for themselves so it's ridiculously hard to make them respond when they don't answer emails

Fantastic idea! PERFORMANCE? ZERO! Needs good management staff.
I had problems with my first book and I even thought that this was a joke that I was never going to get this GrooveBook and a month later it came. Some pictures are upside down, quality is bad. Whoever is putting the book together doesn't give a dam about the job. You need a staff that contributes, that has pride in what they are doing.
Fire the employees that are bored doing this job, increase your price to $5.00 a book and do it correct, flawless!
If you are sweeping the streets or building an empire, due it with perfection, with pride!

From the night they appeared on Shark Tank I was in. After selling to Shutterfly, a HUGE disappointment. Quality dropped, Customer Service is beyond a joke. App won't upload photos half the time. They charge you even if you are attempting to get technical help and cant upload your photos. There are no live operators to talk to. You are just stuck in their automated nonsense. I really hope someone comes up with the same product. I loved it in the beginning. I'm out now.

The concept of Groovebook is fantastic! Ordered a few books over several months. Their customer service is HORRIBLE. Trying to update my credit card information is impossible since I have received a new card. I am completely unable to log in and no one on their end can help me. I continue to get the run around. I am trying to cancel my account. Time to move on!

They only allow contact via email and the people responding have a hard time understanding the simplest requests. Made the mistake of reordering some books. Never got the books and after 3 emails Groovebook says they never received the order so I reordered again only to find I had been charged a month ago. I send a fourth email stating my case and I get a nonsensical response.

The price might be right, and it might be fun at first to receive all your pictures, however, the pictures look faded and have sunlines through them. DON'T try and cancel your subscription, because they will keep charging you long after your subscription has been cancelled. I emailed them several times asking for a refund because they charged me after I cancelled my subscription. The only email you get back is automated email saying they are sorry I cancelled. Shark Tank may endorse their business, but they forgot to tell everyone whats wrong with the company.

Set aside the fact that the paper and prints are not that great, I have cancelled my account but still been billed for over 9 MONTHS! I have emailed multiple times, no response other than saying they have cancelled my account only to be billed again the same month. No way to call anyone. What a scam!

In the very start of this company it was good not excellent. They say you can download 40-100 pictures but you have to download 100 in the end. All is good and then they sold and are really sticking it to the customers. I was charged 3 times in dec and twice in jan and no photo book has come yet to come my way. I even cancled my grove book and still getting charged.
Don't sign up you can't get a phone only an email and it doesn't work... when they charge your account they list a phone number that is out of order. This is not a good company and I'm surprised the shark tank backed these 2 people...

I have probably 50,000 pictures on my computer and I am constantly taking pictures but I never end up doing anything with my pictures. I saw this on Shark tank and was so excited! I just received my free book today and I absolutely love it! I hav already told people about it. I think this is the best idea. Thank you inventors of Groovebook! Knowing I get to look forward to this every month for such an affordable price really makes me so happy. Perfect to keep my kids pictures together and organized with month and year! Absolutely perfect. I don't know how someone could say anything bad about it! Again thank you!

Inexpensive service that provides me with 40 to 100 printed photos per month. The app is a bit clunky and the photos could be a bit brighter, but the books are cute and they accomplish what I require from them.

This company has gone down hill. I have not received and photo albums since Oct 2018. It is now Feb 2019. They take their money every month from my account. My pictures have been uploaded and Groovebook does not print them. In January I snapped a screwshot of the app showing my pics were uploaded and ready for printing. I have sent them emails but they will not answer them.

Originally I was good w gb. For the small cost of 4 bucks including shipping what the heck! Then the screw ups begin, yes plural! Didn't deliver a book and charged me. Sent the wrong books to 2 recipients. Then told me to resend the address for them, after reminding them I have FOUR times I sent the addresses again. I was told they would send the correct books at no charge.(thanks since I already paid for them). Within 30 minutes of resending the address I was charged yet again for the books they never sent. Mind you this all started September of 2018. I emailed asking to have a supervisor contact me; to date not one response. On January 5th I cancelled my subscription and today get a text from one of the recipients letting me know gb sent the wrong book again. Twice now both parties received pictures of MY DOGS! Rather than their son and grandson! I finally get an email in response to my cancellation asking if they can do anything to renew my subscription!

I like getting the pictures and do not blame Groove Book for quality as it might be my iPhone, but trying to get support is horrible. My most recent packages of pictures was empty and of course there is no support from the post office. Trying to contact Groove Book was worse, because I knew right away the post office was no help, with Groove Book who knows? Probably will never hear from them.

I have been with Groovebook for a few years and they were not bad until I had some issues and tried to contact customer service. Terrible customer service if you are lucky enough to have them even reply. I just cancelled my subscription

I don't understand the bad reviews for this $3 treat! Yeah, the photos aren't the best quality, yeah it took forever (it seemed!) to be shipped to me, and yeah- the pics come out of the book very easily BUT... for 3 bucks I have actual, physical photos of 100 of my summers' memories. How can you beat that? If upgrades were available (like, sturdier books and better quality photos) I would definitely pay more. $3 a month is more than affordable for what I got. You got nothin to lose!

Just some info. If you have been trying to cancel. And they keep charging call the bank, or company whos credit card you use for GrooveBook. You can tell them you want to remove this company from auto pay. They should be able to do it from their end. Second, you get ahold of groove book and tell them you are going to file fraud charges against them if they do not refund your money. If that dont work, you call the bank, or credit card company and report it as fraud activity. They are going to ask you questions about it. Be sure to have dates, ect available. I personally have not had an issue with groove book, nor has my son. I just wanted to give y'all a couple tips to hopefully help solve the issue

I've canceled my groovebook account maybe september 2020. Yet it is january 20,2021 and i'm still receiving charges of 4.99. I know that isn't half a year but why am i still receiving charges 5 months later?

LOVE Groovebook. I've been using for a few months and yesterday I put 600 photos in a photo album, all pictures from Groovebook. It's easy to use and every month a book of 100 pictures comes in the mail. I love the simple process of choosing 100 photos. I've been able to share copies with friends and family and my kids enjoy seeing my pictures come every month. I recommend this to anyone who has a busy life and no time to think about developing pictures. Thank you Groovebook for bringing back the joy of seeing pictures again!