GrooveBook

I have been a member for quite some time and every month receive duplicate photos. No matter what I do each month it is the same. Customer Service SUCKS! The problem is there aren't any good competitors out there. Guess I will cancel my service and just print at costco. I don't understand how a company so big like Shutterfly is such a failure.

Sent an email cancelling in June 2015. They continued to charge me--and I didn't notice. When i called them on it, they would would only refund 3 mos of service. They said the software woulnd't let them give back anything more.

The last two months I have seen the quality totally gone downhill from my earlier books. Grainy and dull. White walls are yellow. I hope there are some competitors out there. I would pay more for thicker paper and pages that don't fall out and decent quality.

Use to love it! Now I hate it! Shutterfly purchased it and now the paper quality and print quality is very poor. Something is wrong with the app. It always worked 100% of time before. Now. Not. It won't let me access or select the majority of my photos on my phone. Not sure how IT selects the ones I can because some of them are not even current ones. Additionally, I get billed the monthly subscription fee whether their app is functional or not. Cha Ching for them. I will now be cancelling it. I just recently recommended it to my friends and family and now I have to contact them and recant the advice before they waste their money and blame me.

I am very unhappy with Groove Book at the moment. At first, I loved this app and the prints. But, for the past three months, when I try to upload my pictures, I get an error message saying that 100 photos have already been submitted, (when they have not). I will not continue to pay for a service that I cannot use. No phone number to call, stinks

I signed up for the first time thinking what a great idea to get my photos printed so easily. So I signed up for a monthly fee and ordered my pictures to be printed.

But when my Groove book photos came in ( which were 2 sets of 100 photos) and I flipped through the pictures, more then half of the pictures have light green smeared streaks across the photos. Some midway at the bottom, some in the middle and some midway to the top. And a lot of the pictures look grainy.

Most of the pictures are close ups so with this streak (which looks like something was wrong with the ink cartridge) on the pictures are not really presentable or good for framing.

I am not happy with that issue.
Also the turnaround time is to long and customer service is very poor. All in all I will not order again from this app.

Please Advise!

I've tried to cancel for over a year. They keep taking my money! I want this poor quality scam to stop! I haven't ordered any books for well over a year because I want it canceled. I thought that it would be a good company after seeing it on "Shark Tank". I was wrong. They are thieves with no way to contact them. They will not cancel no matter how many times I email them. They are breaking the law! They need to be stopped. No wonder the people on Shark Tank is rich!

Loved Groovebook and told everyone about it but the quality of the pictures are beyond horrible since its been sold to Shutterfly. After just trashing the last several books I've received because of the poor quality of the prints... I'm out.

Used Groovebook app for a couple months. Cancelled the subscription. Few months later started receiving charges again. Groovebook says someone else has the same shipping address so they are charging my account. Yes my children used Groovebook. My daughter had some issues and closed her checking account. She also stopped using Groovebook and to my knowledge sent an email. Even if she didn't properly cancel the subscription, Groovebook shouldn't automatically start charging another person's account with the same shipping address! Now they want whoever has the account to contact them for cancellation. It's my credit card on file I should be able to cancel the subscription!

I have found groovebook thru some friends, and I loved the concept and idea. I decide to subscribe, and I was happy to receive my albums. Unfortunately I ordered in 4 different occasions 4 different albums, and I didn't got on single album. I was impeccably charged, and never had any feedback except automated responses on my email.
Terrible service, horrible customer care, and I will strongly not recommend to use them.
Shame on you groovebook guys

I ordered two months of books and never received either of them. My first order was on April 15, never received. I ordered the second one at the beginning of May but my hopes are very low considering I didn't get the first one. Also, had a free book code but noticed they charged my card anyway!

I started with Groovebook from the very beginning and it was fabulous! Since being purchased by Shutterfly the quality has continued to decline to where I am now cancelling my subscription. Very poor quality!

I was so excited about this idea when I saw it on Sharktank. Great idea! I signed up immediately. My first book came and it was great. Since then not great at all. I have trouble uploading the pictures everytime. They are all automatically selected and it's very time consuming to go thru and de-select all the pictures I don't want. Once completed they won't load and I have to start all over again. Finally, after several attempts I have them loaded and sent off only to receive my book a month later with the first 100 pictures on my phone. The last one even contained multiple copies of the crappy pictures that I did not select to download. Not the pictures I selected at all! This has happened every month since the original first book. I have contacted customer service only to be told basically that I did it wrong. I am so disappointed it's not funny. I will be cancelling or at least trying to since it sounds like they refuse to remove the charges from your account.

It was a real nightmare to cancel, they are not helpful at all and I had to call My credit card company to put a stop because they will kept charging me. They took a long time to respond and when they did it was a automatic message each time. After I put a stop on my credit card then they started sending me emails to upgrade my credit card. The wanted to charge me more. Its sad how the Shark Tank investors are allowing this

Infomine use to work great, but my pics won't even upload. So after hearing all your complaint's I updated my credit card info with bogus numbers. Has anyone tried that? To see if it will stop billing you

I've had same problems as most complaints here. I was sent my order after months of, where is it?! Photos bad. One photo looked like it was bent before production! Lol
Yep! They waste no time taking your money. And, was told, they didn't have company set up to send to apts or condo numbers! Hahaha Omg! Perhaps we can start something on change.org requesting the company respect customers.

Do not subscribe! I was excited about this. I ordered, waited and waited. FINALLY received my book, and it was others peoples photos! I was so disappointed. I never received my photos and it took forever to get a refund. The company was responsive and polite but I think they are not prepared for the influx of business. Their Shark needs to help them more... or bail out!

I never ordered a subscription with this Co.
There is no one to contact and no way to cancel.
Terrible dishonest practices They give a FAQ with websites that have no connection or any way to contact them. I had a charge from them on my bank statement. When I looked into who they were. There was no way to contact them.

Groove book used to be great, but since moving to shutterfly, it has completely gone in the toilet. So much so that it makes me dislike shutterfly---a company I greatly liked prior to this experience. They used to allow you to upload pictures in advance, so if I had more than 100 photos one month I would just upload in advance to the next month. Not anymore... now they want you to pay an extra 2.99 for an extra book. It stinks of corporate greed tactics to pad the bottom line! When I contacted customer service (by email b/c that's all that is available) I got a template response that didn't even address my question. Shipping is also dreadfully slow.

Groovebook--you never should have sold out. If things don't improve fast, I will be canceling my subscription.

I do not recommend groove book. The app was very frustrating, and crashed 3x while trying to select my 100 photos. While the site did say to allow ~15 days for the book to arrive, I believe mine took closer to 10, so that was nice I guess... Though I was super disappointed with the quality of the pictures. They were all dark and blurry - I don't feel like they're useable for anything... I can print through Costco photo center for 13 cents a picture (4x6) and they are high quality and ready within an hour or two. I'm not using this service again.

I'm still waiting for my FIRST one. It's been a month now... i'm starting to regret this decision... and i was so very hopeful. So i called Shutterfly as they recently aqcuired Groovebooks company. Shutterfly had no information nor could they give me a phone # or anything; other than GB's email; which i already tried several times and no response.

I've had a membership for quite a while now, two books per month. I used to love it and raved about the app to anyone who would listen. The paper was thin, but the picture quality was great for such a cheap, compact book of prints.
My last 2 books, however, are garbage. The pictures are so dark and grainy ans the books literally stink. The chemical odor is enough to knock you out.
I'll be looking into canceling before the next set of books is due. :(

I started in March 2016. I got my free book as promised. Then it was downhill! Each book the pictures were darker and not clear. I have been double charged each month. I've emailed them each time asking to be credited and after canceling my subscription I was charged again! There is a phone number on my charge slip, but when you call it's a recording telling you to email them! My next step is calling my credit card company and maybe BBB. Don't get involved with this company!