GrooveBook

After never even receiving a book from the company yet still being charged by them every month, I emailed them to cancel my subscription. The following day I received a conformation email saying my account had been canceled. It has not been 5 months since they confirmed that my account had been cancelled, but I am still being charged every month. Every time I email customer service they give me the same answer saying my account has been cancelled. They will not refund my money and they will not stop charging me for services that I am not receiving. Worst company and customer service I have ever received. Sign up with them only if you want them to steal your money.

I LOVE the concept of this book but quality of the photos is horrible, beyond horrible. Also, the app does not work effectively. The info in my app is not correct with regard to my history. It must be a crazy place so I gave it a few months to 'get it together' but no, not yet!

As my 4th attempt I'm contacting you regarding my book. I've been waiting 4 weeks. I've emailed 3 times. The one and only response I've received simply said to make sure my address is correct. It is. So now what? In my emails I've also asked for your company to resend the book. That has yet to be addressed. Although if you do send another one I imagine I will have to wait another 4+ weeks to get it. I'm sure your explanation will be "it takes 10-14 days to ship". Seems to be your go to response to everyone. Maybe you should get a new line to use because frankly that one just doesn't cut it. It's a flat out lie. Looks like your company has let down a lot of people. Terrible service. I regret ordering and will not order again. I'm afraid if I cancel now all will be lost, including my book. Once I receive it, if I ever do, I will be canceling.

Since I have my windows phone I can not use Groovebook, I did what the website said and went to *******@groovebook.com to cancel my subscription, and I get nowhere. Very angry at this point as I have had my new phone almost a year. HELP!

I had an email stating thy grove book sent my book on jan 15th and still have not received it. Emailed customer service and never got a replied. I cancelled my services And after reading all these reviews I am glad I did.

It's so funny. I tried out groove book years ago because my wife loves pictures. I remember only wanting to do it as a one time thing but what I and people failed to realize was once they got your credit card info they would keep charging it every month and there was vertually no way to get them to stop charging it... I don't even know how that is legal but at the time I figured I would do it as a one time thing... WRONG! I was forced to change my card information through my bank because I couldn't figure out a way to cancel the "subscription". To this day 4 long years later I still get the same e-mail every month: "Please update your billing information". Cracks me up every time. One day this scam of a organization will be gone. One day...

I was so excited after my first book. Pictures were great and I liked the idea of saving my pictures in one little book and now I can't get a book. It took them 2 months to get my December pictures and now I am still waiting for February. Something always is wrong with my card for some unexplained reason, I have to email everyday. I am in the process of terminating the service. Huge disappointment. Glad to see the reviews of others, I thought I was the only one.

These people are terrible. You have to email to cancel, and they don't cancel. You call and get recording that says you can only email. Cat and mouse game, and I Am the one who pays monthly when all I want to do is cancel... horrible.

The quality is poor and so is the service. I cancelled my subscription due to not being able to download photos because their system was busy and I was told to "try again later". By the time I could download photos the deadline had passed. This happened several times and seemed like a waste of money so I cancelled. They also continued to withhold the money from my account for several months and I had to go through the hassle of changing out my card number to stop the charges.

Very disappointed! The concept is great, price is great BUT quality is horrible. I know it's only $2.99 per book but I expect my pictures to still look good. They are dark and I have an iPhone 6 that takes great pictures. If they could improve picture quality I would sign up again. I cancelled after my first 2 books. Had trouble with my 3rd book, the app didn't work and I could only upload 83 photos. If their pictures looked like the ones on their app I would even pay more per month but for now I will not be a customer.

Terrible. I was a member in 2012, the quality wasn't the greatest the books are very cute. I just like to empty my iphone. And not just put the pics on a usb.
I have a new email, new address, new debit card. And they continue to say I Have an account. Oh Geez. Ok.
The funny thing is, I entered all my info. And there isn't a submit button. So I dont know how they are getting my old info. CUSTOMER service is terrible they keep giving me a generic response all the time. Im just going to Sams club and pay extra for some good quality.

Not going to lie. I am VERY upset with this company! I picked 100 photos on June 1st. Well, my history said it was sent June 27th. I NEVER received my Groovebook! I had to deactivate my account for this month... because I do not have $3. And... I will be mad if I never get my Groovebook that I paid for, for last month. I have checked the mail literally EVERYDAY since the 27th of June... and I have gotten no
Thing from them. I gave them a good feedback on the web... but, now I'm slightly regretting it.

I have been trying to cancel my awful subscription to Groovebook. I have been a customer for 2 years and for about 1 year I have been trying to cancel with them! They take a monthly payment out of my checking, I have proof of various emails back and forth telling me I am cancelled and yet no stop of payment from my account. For about 6 months I did get books and they were repeated and duplicates of pictures I didn't even pick. I am going to have to change my checking account #. I will have to get all new checks, new submitting of info at my work. I'm frustrated and angry at GrooveBook.

This company "accidentally" sends your photos and info to random people and vice versa... either they are crooked or they are a horribly run company. Do not jeopardize your photos or privacy by using them.

The quality of the pictures are poor. I did not receive my first book although they tell me a duplicate was sent over 3 weeks ago. I hope I do not have trouble canceling as others have stated in their reviews. While the idea is good, the quality is not.

I've had ordered quite a few books since 2014, and those books from the early years are now completely USELESS! Pictures are faded, starting to get fuzzy, and the color changed drastically compare to pictures printed on real photo paper. I keep all my photos in the same closed cabinet, no sun light, and not going through them often at all. Feel like I wasted all the money and now I have to print them ALL AGAIN, that's 6 years of pictures. Thanks for nothing.

It took forever to get my first book. I thought I would try it again, ordered second book. My first book took forever and I didn't receive it until after I ordered my second book. The quality is very poor. I would rather get my prints from Walgreens. I will be cancelling before my third book for sure.

The quality of the books is HORRIBLE now. The pictures fall out as you are looking at it upon arrival. The picture paper is extremely thin. The outside is so poor quality that the coloring rubs right off. We have looked at the book twice and it looks like we've owned it for 5 years. The quality is terrible since the acquisition. Such a shame since we use to love groove book and have been members since it aired on shark tank. I canceled my subscription.

I love the idea of this service and I love the price point. However, the quality is very very poor and low quality. Paper is very thin. Photos are blurry and off in color. I expect them to deteriorate further with time. I stuck with it for 9 months and have 9 books. I didn't have any problem with the app, customer service or billing. I just hate the quality and had to finally cancel my membership.

I spent hours a pon hours maybe even days finding the perfect 100 photos to print and I was so excited to get them and when I went to the final check out area they only have options to ship to America. When I saw that I almost cried that all that time was for nothing I really think they should tell you before you get to the final stages of your purchase to tell you. But I think that overall it is set out nicely and have watched other people getting their photos and they seem very nice.

Shame, seemed like a great concept and I as excited. The app crashed constantly on my iPhone 6 - I was never able to choose photos for a book. I emailed Groovebook, got a reply saying they couldn't find my account because I used the wrong email address to send it. EVEN THOUGH all the account information, including the email used to sign up was in the body of my message. I resent using the email associated with my account. They never answered. Weeks ago. And they want me to pay for a subscription? Oh, yeah, they make it a complete pain to cancel, too. They oughta be ashamed.

And now responses to tweets saying I never responded to their emails. This, after many emails exchanged and account finally cancelled. Wow. Accusing me? Shameful.

My 2nd book came before the first one ordered and all the pics in both books came out horrible, and blurry or cut off! I'm so disappointed, as I need to clear my phone off for an event and deleted the pics that I had ordered! You get what you pay for I guess!'

I have been using Groove book for 2 years. It started out great and now the app suddenly forgot my password and i know what it is but it wouldn't let me login and i cant get a hold of anyone by email. Also i was being charged $3.29 every month on my card for 2 years then it suddenly jumped to $5.79? Crazy and i cant upload any new pics because i cant get anyone to email me back.