GrooveBook

I saw this on Shark tank, what a great concept ordered, very pleased received 10 books, perfect, SHARK TANK CAME ON BOARD and now there's a white border on both sides of photo. So it's not a true 4 x 6 photos. Called, tried to explain, kept getting run around, so I cancelled, can't seem to cancel, go to another website

Great concept, but the quality is so poor, don't waste your money. The photos were blurry. Color and contrast very different from original photos. I would not use them again, nor recommend them.

In addition to providing a terrible product with crookedly printed photos they have continued to bill me after multiple requests to cancel my account. This is fraud.

Just last month when I went to upload my 100 photos it all of a sudden wanted a password. Didn't remember it so I went to send them an email about it. Come find out I forgot my email password. So I had to set up a whole new email account and grovebook account. As soon as I set up another account I sent billing an email letting them know to cancel my previous grovebook. Waited the 2-3 days and no response. Sent another email and no response after 2-3 more days. It's been a month and no response but they are still taking out the extra 6.35 a month from my account. Since I am not getting a response from them I had no choice but to close my credit card down. Such a headache to do that. I truly enjoyed the pictures as well as my inlaws who live in Florida. They don't get a chance to see their granddaughter a lot and getting the pictures of her every month was such a joy for them. Feel so bad I had to stop getting the photo books.

Bought 2 gift subscriptions. They charged me for them and neither gift worked. After numerous emails, their customer service was unable to help. So they took my money and produced nothing.

It is my closing date and I can't upload my picrures. Why is there not a phone number to contact a real person? I keep getting computer gererated responses. I need to upload today and it keeps telling me I will charged because I am uploading early. Groove Book is a great idea but hard to use and customer service is non existant!

After over 3 years or paying them every single month for multiple books of photos, all of a sudden, my password won't work and have emailed them for over a MONTH. They say that they have NO RECORD of me as a customer! How is that possible when they still deduct money from my debit card?

I ordered my first GrooveBook for my anniversary, and it didn't come in time (I ordered it one month prior). I then said I needed the GrooveBook IMMEDIATELY so I could at least have it in time for Valentine's Day, and they told me it would arrive in 20 days! The GrooveBook took two months to come. There is no customer service, as you can only e-mail support who gives messages like they keep cost low so they can't get orders in time. DO NOT DOWNLOAD. You will never get your GrooveBook, and you will be charged each month for GARBAGE.

Best to print out photos with another service or pharmacy, very bad quality and you need to send an email to deactivate account & that takes a while or they will charge you continually.

First set never arrived, Finally recieved and they are poor quality. Not sure they're worth $3 / month. I will cancel and wait for a better competitor to emerge

I was a member in 2015 and loved all my books from January to June of 2015. I have now been charged for a book January 12,2016 after reactivating my account and uploading my pictures. I NEVER received my book for January. I called the number but was told groovebook does not have a customer service anymore and must contact them through e-mail. So I did and was then told I never uploaded my photos. (I did though however!) I am now getting emails about Febuary to upload my pictures... I already have and have screen shot the fact that I have. I am also unable to stop my service since my phone shows I upload my pictures and the customer service refuses to help me only saying I have not uploaded anything and continue to CHARGE ME! This is a SCAM! Do not get this!

I was a customer back in 2018- I got two Groovebooks sent to me before I decided to cancel my account. I sent an email to the Groovebook Help team and got a confirmation email stating I had successfully cancelled my account in March of 2018.
Two years later I was going through my bank statement and saw that I have still been getting charged a membership fee. I sent yet another email to the help team demanding to know why I am still being charged for a membership I cancelled over two years ago and telling them they will credit back to me any money they have wrongfully taken from my account after my cancellation date. I added three photos proving my cancellation email along with two photos of my card being charged from Groovebook. I got back an email stating "We see that your account is still active and we do not see any charge."

The customer service and overall company is an absolute joke and terror to work with. It is completely unacceptable for a company to start recharging a past customer of over two years ago money for something they have proof of them cancelling in the first place.

The last Groovebook I received had a white streak down the side of each photo, now the app has crashed and so has the website. I'm cancelling if I can ever sign back into the app.

I ordered a groove book 2 months ago and never got it I am very disappointed and I'm glad the card only had 5 dollars on it so they couldn't keep charging me I will not use them ever again

What a mess! This was such a great app when I first joined. Sadly I have to say I heard about it in shark tank, I joined that night and got the first few books were great. I even had a problem that was taken care of promptly and I was happy as could be about it, then I noticed the charge to my card changed from 2.99 to 3 something which includes tax and I wondered what happened but since I also had a family emergency I couldn't check out the book properly. The next few books took longer, and the quality seemed to be lacking, I too emailed but going no response and now I see why. It's ruined by a buy out by a larger company. I seem to remember one of the sharks taking about shutterfly the night of the show and while I understand the creators reasons for selling they should have been more careful to negotiate to keep the book as it was not to protect their names and the quality of their creation.
It sucks now. How could shutterfly be so ignorant to the customers who help build the company they were frothing at the mouth to buy?

DO NOT FALL IN TO THIS MONEY MAKER TRAP!
Will not let you submit your order when you want to. They give you a short day or two where you can submit the pictures. They do not have a phone number for customer service! They will not cancel your subscription! The photos are not great quality and pictures are not centered properly. This was a fantastic idea that was started on SHARK TANK and then sold to shutter fly. I bet the people who designed GROOVEBOOK are cringing right now!. Shutterfly, you should be ashamed of the way you are scamming people!

There is no way to cancel Groovebook. The only option given is to email them. However, they never respond, they keep charging me. I dont know how to stop this.

First off... the groovebook concept is nice and appealing for all those cell phone pics that just hang out and never get printed. It is such an appealing concept to teenagers. My daughter joined and linked this revolving charge to her little bitty bank account. When she realized the quality of the pictures weren't very good, and it was a painful and slow process to upload pictures... she cancelled the subscription. It's been over a year, and I still notice charges to her account. Their customer service is the WORST ever! You can not talk to a live person. It's utterly frustrating trying to get any type of resolution. I would never ever recommend this company to anyone! Too bad, they didn't let someone take over from Shark Tank... hope you sleep well at night knowing you are unethically taking money from so many people and not providing a product. Totally unbelievable! $3.20/month adds up when you are charging hundreds and hundreds of people with no real way of disputing charges. Shameful!

Can't seem to get my credit card number right.
There fore no groovebook to print!. I have set e-mails and sent e-mails so far No Answer!
Horrible Costomer Service!

THIS SITE COMPLETELY SUCKS! THE PICTURE QUALITITY COMES OUT LIKE CRAP! ALSO THEY HAVE NO CUSTOMER SERVICE, I'VE BEEN TRYING TO CANCLE MY ACCOUNT SINCE SEPTEMBER AND WROTE THREE DIFFERENT EMAILS TO THEIR WEBSITE AND THEY ARE STILL CHARGING ME AND WHEN YOU CALL THEY JUST HAVE A RECORDING THAT SAYS TO EMAIL THEM! BUT THEY DON'T GET BACK TO YOU! OVERALL HORRIBLE SITE! DON'T DOWNLOAD APP OR SIGN UP!

I am not getting books. Won't let me upload. I syarted Nov 17 th and got first two books but next one had to request and still waiting for February book. Have sent emails no answer. What can i do?

Poor quality. Picture colors are EXTREMELY off. Even some photos look like they are from the 80's when they would be over exposed and half of the picture would be yellow with lines. I emailed them and they offered a refund or replacement. I chose replacement. In the meantime I received the current month book. Colors are still off in these pictures. Received my replacent book, had the same issues still. I emailed customer service: received my reprint. Unfortunately most of the pictures have a red tint to them and some of the pictures turned out just as bad as before.

Before receiving my reprint, I received my January book. All of those pictures the colors are off as well. Are you having issues with your printers? I have printed some of the same pictures at Walgreens and they turned out fine.

I am not happy with the quality I have received the last 2 months. Please let me know what can be done to resolve. Thank you for your help!

Response:

Bessie O. (GrooveBook)
Jan 23,14:58

We don't edit or color correct the photos, if multiple books are not satisfactory, I would have to suggest using another service that might be more expensive but might be able to lab enhance your photos. We can't send anymore reprints as they are turning out the same as the original books mailed.

This is really sad customer service is suggesting you send your business elsewhere vs performing quality control and quality improvement. I am not asking for perfection, I just want the colors to be right. I use and iPhone and the colors are right when I print them at sams or Walgreens

What a joke of a company they have overcharged me $32 at this point they will charge multiple times for the same book, then send random photos in books that I never even selected. They do not answer emails or messages you have to publically blast them on Facebook. I had to actually cancel my credit card because they wouldn't stop charging it when I wasnt even ordering anything and then they have the audacity to say it's my bank sorry my bank doesnt just randomly charge "groovebook" charges and you can ask to cancel your membership over and over you will be ignored and even if they say yeah we cancelled it they still charge your card. Also had more than one book "lost in transit" the last conversation I had (on a a public Facebook photo on their page otherwise they dont respond) they aspired me I had a free one and I have still not gotten it. This was over a month ago. Have been dealing with these issues since January. I have attached images of my ignored emails, them over charging my card and them saying I have a free book when I never got it. Or if I did they picked the photos for me (which they seem to like to do) because the photos I had ordered from the free book were from my little brothers funeral and celebration of life. I cant believe these people are even in business at all.