GrooveBook

Groove book Sucks! Had original app and worked great!
Quality of pictures overall was mediocre to poor. Delivery time
Way too long--- customer service? That's a joke because there is no
Customer service! Now Shutterfly bought Groovebook and things are
Terrible... Can't open the app. The shutterfly group should call
Themselves "gutter fly". They have totally ruined this process.
Warning: save your money and don't try to do business with them!

Been a customer for almost 5 years. In the beginning they were amazing. Couldn't stop bragging about them. They have gone down hill in the last year and a half or so. Print quality has gotten progressively worse. Pictures won't download, missing and late books. I'm heading out. Going to find an alternative...

I haven't received a photo book in months! They are still charging my credit card. On top of that trying to contact them is a nightmare. There is no phone number but an email address that never responds.
Very disappointing.

If I could give this no stars, I would. Love the idea but there are a lot of problems with this app and the product (falls apart in two seconds). The support team are TERRIBLE. Automated responses from people who clearly do not speak English and don't understand the questions. Have had a major problem uploading pictures (from my computer) - there is a bug in their system. They have just stopped responding to me at all - no help whatsoever. No email responses from any of their listed email accounts. Also, the accounts team won't reply - so currently I can't cancel my subscription. Terrible customer service, worst I have ever experienced. Stay away people! This business should not be allowed to continue.

A recent issue today has me rethinking keeping my Groovebook account. The spine arrived damaged either from shipping or from Groovebook. Customer Service was quick to state they are sending out another book. On their Facebook page you can see where many people complain about the image quality. Once I finally get my replacement book, I am cancelling and looking for a better quality solution. Pics are dark regardless of original image, as well as the grainy look. They are lower quality than a polaroid.

Problem I with a non existing order. Funds are automatically remove of checking with out order. Will not let you go back to re-order pictures you have not ordered from before. Very poor quality. Ended up receiving photos in my booklet of some one else's child. They honestly need a direct phone #. I will contact my bank to stop payment on all future orders. Very unhappy customer! Guy's your better of going to Walmart!

I have not gotten a book since June 2015 however, they keep charging me. After reading these reviews, I'm worried. I will try to cancel but not holding out much hope. The quality of the photos is beyond bad. They were pretty good when I first started but the last book was like printer paper. DON'T DO IT!

After shark tank, I subscribed right away and the photos were great... for a year r so... then they started to get lousy and not clear...
Want to have the original owner of the company back... I cancelled my subscription months ago... too bad... loved the pictures at first...

Can't cancel my account, continue to get an automated message from their "customer service" email, then get an email later that month saying my next book will be sent etc, etc., this is BS! Do not join, I'm sure CVS or other stores who do photo printing would be happy to do it without a monthly subscription. Anyone have ideas on how to get in touch with this frauds?!?

For 3 months in a row I have had 2020 on the spine of my books. It's 2022. It makes it so hard to keep track of my pictures. This was supposed to be an easy way to print pictures with no effort. I have contacted customer support with no real help. I am looking for a different company now.

Never got my bookS! I paid for 2 and neither have shown up. It's been a month and a half since my first one. Then I email them to cancel my subscription because you can't just do it yourself. The day they said it was cancelled I also got another charge of 4.99. Would never ever recommend this company!

Well, I would give this a zero if I could. I joined this morning and tried to make my first book. It's been trying to download since 9:30 this morning and at 4:00 it's stuck at 60 of the 100 photos downloading. There is no phone number to call, you can only email and it could take up to 3 business days for them to get back to you if they get back to me. Now I'm reading the reviews and it seems this is a common issue and similar experience with many. Some people claim they can't cancel of get their money back. I'm mad!

Echoing all the below comments. Continuously was charged.

When erroneously charged and requested a cancellation, Groovebook lured me by stating my next two credits would be free. Then I was subsequently charged another two times.

Additionally, did not receive books, Groovebook noted it was my mail delivery issue, not theirs. I paid $66.66 and received two total books.

I am beginning to believe this product and service is an entire scam actually.

I signed up for this because I had a promo code for a first free month. I figured this would be a good way to print out my instagram photos but almost all of them were extremely grainy with off colors. I figured it was because of the filters so my next book I only used pictures directly off my phone. Still the same problem. The pictures are not printed on picture paper, they are very thin and the pictures are typically a smaller size than the book. The app idea is great but the product you get is really useless, plus I had to cancel my credit card in order to get them to stop charging me.

The first two months I paid but could not download the photos. Tried and it was going to take two days to get 100 downloaded! Customer service was slow and not very helpful. Automated and dismissive.
When a book finally arrived, I was shocked at the quality of the photos. I am a photographer, so I did not expect perfection, but the photos were dark and gray. Even white paper that was photographed was gray. I can't believe that there is such poor quality control.
Snapfish made a mistake in buying this company. It hurts Snapfish's reputation. After writing this review I will go on line and cancel my subscription to Groove Book.

I don't see any phone number- only email for this service. The picture quality is okay (not great) but certainly was inexpensive. However, I started to notice my account was being charged multiple times per month and in one month each charge was twice the agreed price! I cancelled right away and then they still have continued to charge my account with little to no response to my emails. I will be contacting my bank to stop any further payments to this company since this company will not provide resolution.

Originally loved them and their quality. After they sold out, the picture quality is terrible. I also continually have a hard time uploading my pics from my iPhone 6. Hate to quit them as I am at least regularly printing pics inexpensively, but it's a hassle uploading for such poor pics!

I am canceling my account effective today. Horrible, horrible customer service. I have sent email after email after email only to receive no response. And some months they tried to charge me twice. I had to email numerous times in order for them to refund my money. In the month of July, they charged me for 2 books that I received. I am sick and angry of no communication. My recommendation is to stay far and clear away from this company! Have your pictures printed at CVS or Walgreens. Save yourself the misery. In addition, the photos are printed on cheap paper very thin and flimsy. The sheets tear and rip when you try to pull them off to share with others. A horrible product with horrible customer service. Simply HORRIBLE!

I asked to have my subscription cancelled several times to no avail.
After showing proof that I had requested the cancellation and questioned the subsequent charges, I was told by Groovebook to contact my card company and submit a claim for fraud. And they would not be able to cancel my account.
They would not help me. What little communication I received was weeks after I emailed, if at all.
These people don't care!

1. The paper is FLIMSY
2. The quality of the photos are HORRIBLE
3. I can NEVER speak to a live person, it's always email! Terrible customer service!
4. I've had the same password for a while (I keep giving them chance after chance to see if anything gets better and it just gets worse) it told me my password is wrong, which I know is BS cause I KNOW my password! When I click "Forgot my password" it will let me put my email in but the keyboard won't go away so I can't click submit.
5. I hate this company. As soon as I get my password crap taken care of, they're done for. It was a nice concept, but not for me. Please don't use Groovebook, it's nothing but problems. That is all.

I used for a few months and after some horrible books I let my account lapse and didn't update my credit card information. Then after 9 months of inactivity I get charged by them! I emailed immediately to have them cancel my account and refund me which they did but they still haven't answered my question of how they obtained my information! I emailed again threatening legal action. We shall see if that helps! Sounds like others have had this same issue happen! Legal action must be taken against these frauds!

Only been with them 3 months. The first month was great. Didn't received the last two books. Can't get any answers from groove book. So I guess Walmart will get my business from now on. Don't try groove book. It's not worth even the 2.99 a month

Photo quality has dropped tremendously since they were acquired by Snapfish or whatever it's called. Asked to cancel my subscription twice and they've charged me for one or two books since, because they don't care to actually cancel my account. Please don't subscribe to this service... it used to be a lot better.