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GrooveBook has a rating of 1.6 stars from 315 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GrooveBook most frequently mention customer service, credit card, and shark tank problems. GrooveBook ranks 151st among Photo Printing sites.
It's a different product than Shutterfly. Don't compare the 2. The quality is exactly what you should expect. They just acquired it so give them some time to iron out bugs. I love mine. No issues with mine
Groove book Sucks! Had original app and worked great! Quality of pictures overall was mediocre to poor. Delivery time Way too long--- customer service? That's a joke because there is no Customer service! Now Shutterfly bought Groovebook and things are Terrible... Can't open the app. The shutterfly group should call Themselves "gutter fly". They have totally ruined this process. Warning: save your money and don't try to do business with them!
I want to Love the Groovebook! It's perfect with the dates on each photo and a easy simple way to have many photos, I wish we could pay an extra cost for better quality photos since some just need a little boost with lighting. But great price for what you get. I'm done for now but if you can get that quality fixed I'll definitely be a permanent customer.
When first started with GrooveBook - great quality. Just received my latest book and the color is not very good anymore - not true to the photos? I really loved this service- since company taken over a noticeable difference. Will the company get back to what they did best? I'm bummed.
I like getting the pictures and do not blame Groove Book for quality as it might be my iPhone, but trying to get support is horrible. My most recent packages of pictures was empty and of course there is no support from the post office. Trying to contact Groove Book was worse, because I knew right away the post office was no help, with Groove Book who knows? Probably will never hear from them.
I have had groovebook since shark tank and absolutely loved it also loved that Everytime I referred someone I would get a free book but now I find out no matter how many I referred they weren't giving me my free books I contacted them they said it was only for your first one. That's just not so in the beginning I was getting them free for everyone I referred that just the code in my book. Also the quality of the pictures and books have went down. I guess what they say all good things must come to an end.
Yes, had other over 25 books
Notice that the last couple of books was really bad quality on the pictures...
My understanding is the original owners sold the small business to one of the shark host...
It's so sad that it is not the same quality any more...
Yes, it's a true value. The app is super easy to use. But quality of pictures is below "take it to the drugstore" level. Hard to argue with the price, but if the pictures were just 20% better, I would happily recommend it to everyone I know!
I moved 3 months ago and updated my address on the app and I haven't received my oct, nob, dec or jan book. I have emailed them a few times and their response this morning this is the address we have for you which was my old address- I doubled checked nd my address is my new address so I emailed them back and told them that was the wrong address and I wanted the last 4 books asap. And haven't had a response back as of yet. I am very frustrated
This is a really cool service but what it lacks in supremely is CUSTOMER SERVICE. I tried to cancel my subscription in a timely manner but my email was ignored. I sent another one that was replied to but only after they can charge you for the month even if you don't use the service. I'm not mad about the 2.99, I'm mad that they just don't seem to care.
I have been receiving Groovebook since I saw it on Original episode of Shark Tank
I am now many, many Groovebooks later.
Quality of photos were excellent, paper was high quality.
Selecting photos, uploading and ordering book was simple.
Slow on delivery, not great customer service. Received generic, inadequate replies.
Then when Shutterfly took it over the following changes for the worst started to occur:
Lower quality photos-not crisp pix, poor color & poor contrast, darker, lost brightness.
Paper thinner, lesser quality.
Originally able to order groove book anytime on or before your end of cycle date.
Now MUST order only on end of cycle date.
If close order early, you are required to order again ON end of cycle date or be charged for a second book whether you order it or not.
I also had an experience of ordering on proper day and as I was placing my order THEY stopped the order at 10 minutes before midnight and charged me for the month. The message said something to the effect that I would be charged the monthly fee since my order was not completed on time.
I still hesitate to quit as I enjoy receiving 100 pix / month for $2.99 though it's probably worth about $1.49.
Despite bad reviews I anxiously awaited my first groove book. When it finally arrived I an usunable to look at my pictures because they smell horrible!
I think it is the ink! I can't find anyway to get rid of the odor! THIS IS MY FIRST AND LAST GROOVE BOOK!
My photos seemed darker than the photos I submitted. Not the best quality. I will try it again. The price is good.
Gain trust and grow your business with customer reviews.
Every month, upload up to 100 photos of your choice to the GrooveBook App straight from your phone. In about 10-14 days, you'll receive a book filled with 4.5x6.5 glossy photos and each edge dated and perforated for easy removal. Just pay the $2.99 shi...
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