Guest Reservations

This website is a scam. No where before I booked did I receive information about additional fees and then was charged almost $100 in additional fees and the charge is nonrefundable. It is a $40 tax and fee difference in hotels.com so please book there or call the hotel directly.

They use their own credit card so it wasnt matching my card. I wanted to cancel 1 minute after the reservation when i saw that i was billed 70$ more. But even if i paid on the 26 of march they say that if i cancel after the 21 of march (5 days prior to the day i paid) i will have a penalty of 1 night room so the full amount.

I paid with a visa debit and the payment went through and when i get at the hotel they ask me for a credit card. I offered to pay 500$ deposit (more than twice the amount of my one night stay) but they wouldnt let me. They used their own credit card so the transaction goes through but never informed me that i absolutely require a real credit card at this specific hotel (i never had any issue normally when offering to pay a deposit)
Dont use their service.

On June 7,2023, I booked a hotel room online and was quoted the price of 83 Euro. But as soon as I had submitted the payment, I received a receipt for 125.91 Euro. At no point before I clicked the "submit" button was I advised that there would be a 43 Euro "service fee" added. I immediately emailed Guest Reservations at *******@guestreservations.com to tell them I would like to cancel the booking even though the reservation was stated as nonrefundable, given the 35% increase and I immediately posted the request. This email bounced. The next day, June 8, I sent another email, this time to *******@guestreservations.com, with the same request. This email also bounced. On June 9, I put in a request via their website, where it said they would respond within 48 hours, but I still have not heard back. I put in a complaint thought Better Business Bureau (where they are rated 1.05 out of 5) and they responded that they "charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs." They claimed that they show the fees before booking, which is a lie. This is a scam company. Avoid at all costs.

Breakfast is only good if you get up at 7am and breakfast choice is poor, even for Asia. Quality has gone down hill. We won't be coming back. Wouldn't advise a stay here.

I booked by telephone thinking I was dealing with the hotel booking service but apparently the booking was through this agent. I selected a hotel at Dubai airport because we were due to arrive late at night after a long journey. We tried unsuccessfully to find the hotel after we arrived and when we spoke to the hotel directly they advised that we could not enter because it was a transit hotel available only to those with connecting flights who had not passed through immigration. The hotel directed us to request a refund from "guestreservations". I have attempted to contact them through their website, by email and by telephone but have not received a response. This was not a cancellation or a "no-show" - after a gruelling journey we were desperate for a bed. We booked and stayed in another hotel after two hours at Dubai airport and fear we have lost the $320 we paid up front. We just want to warn others against using this website. Richard W

I have tried to do book a hotel only for 1 night an searched for the best price. Other sites showed me a price 42€, but this site has showed me 37€! I have decided to use this booking service. Filled all fields, but at least i saw sum about 58€ sum, what wasn't showing before. So be aware of them!

Booked a hotel and cost shot up over 50%. Conveniently I was unable to see these additional costs ONLY after payment went through. If you're in a similar predicament call your credit card company ASAP to cancel the charge.

Overcharging you when you make the booking
Scammers
Worst experience i ever had
Makes you think that you are getting a deal but end up paying more that any other third party websites

My husband and I arrived 3 hours before we could actually check in, we paid for the room and patiently waited in the lobby. After about an hour of waiting the owner came to us and told us that there was a water leak that I just started 10 minutes prior and he was unable to invite any guests to stay. Long story short he lied there was no water leak he just judged us on appearance (we were sweaty from walking after a car broke down) he just did not want to stay there. And he has other guests staying there and there is no water leak.

I scheduled a hotel reservation but when I got the confirmation it was for a different date. I called their customer service line and they refused to reschedule the reservation for the correct date. They cited that their policy did not allow them to. I called the hotel and they said all they had to do was call them to change the reservation date which Guest Reservations said it was in their policy that they could not do this.

This company is not a reputable business. Unlike every other reputable travel company, this company refuses to allow a customer to correct an error even when the error is reported within a few minutes of the error taking place by phone.

This is a very deceitful and defrauding website. You think you're on a THE Hyatt hotel website... with a great deal. Using a mobile phone, I clicked on the button for "reserve"... I did NOT see totals yet. I added all my credit info and pressed "complete reservation >>" thinking that it would go to the next page (the >>) and I could see totals. But instead it popped up with "confirmed reservation" then I proceeded down to see that not only did they add $153.00 TX and svc charge, (I had only 3 nights at$113/night) but it's NON REFUNDABLE! I tried to call within 1.5 minutes. They mean it--- THEY DO NOT REFUND!
BEWARE!

I thought i was booking with holiday inn. I always select a "no cancellation fee rate" which i did for a two night stay, it was about $30 higher than the lower non- refundable rates. When I got the email confirmation showing additional taxes and service fees of the equivalent of another night's stay, I called to cancel. Was told that I booked a non- refundable stay! This is fraud: I paid more so I could cancel. I was first told that I booked a non- refundable stay, then that it was the hotel's policy, not their's. I spoke with holiday inn and they said cancellation was totally in the hands of getaroom/guestreservations, they only show the reservation as a "third party reservation". Fraudulent offers, lies and outrageous service fees: I too am speaking with my lawyer

They scammed me 111 pounds. They mentioned they are charging money for paying hotel cleaning charges, but the hotel is not aware of this hefty charge.

The staff does not care about the guests. If you need assistance and create any issues for them they will create a space for you that is uncomfortable.