Guest Reservations

This Guest review charged me for a room, tried to get in early and wasn't able no rooms ready. Called them back for a refund before regular check in and they wouldn't refund it. Even when you explain everything to them and don't use there service they don't refund your money. Recommend calling the hotel direct and not using this company..

Literally the worst company I have ever dealt with! We made a reservation through their website and after clicking the reserve room button, the dates changed from the requested dates to today's date. We noticed and cancelled the reservation and were charged the full amount as a cancellation fee. I phoned their customer support and got absolutely nowhere. They said that, as per the hotels policy, they couldn't offer a refund. I then rang the hotel and they said that they would happily issue a refund, so it was up to Guest Reservations. They just kept on reading the same refund policy statement and wouldn't listen to what I was saying. I was eventually offered a £6.88 refund, which was ridiculous. I am currently (still) waiting for the line manager to call me back. Avoid at all costs!

Update*-as you will see, they reach out and ask you to send them a message to get it sorted so it looks like they care. They don't reply to the message and just make it look like you might be listened to or get a refund, fraudulent scammers

How on earth are these people still in business with the same repeated complaints, they add on preposterous hidden charges (£23.00) making it by far the most expensive booking method online, absolutely disgusted despite the fact I will be charging this booking/trip to HMRC for businesses purposes.
Unbelievable and I feel for those who are personally out of pocket, a complete scumbag company, I will complain strongly to the hotel chain who allow themselves to be represented by this scum.

Guest Reservations marked up my room over $60 more than my sister in law that book a room directly with the hotel the same day. Then when we were both not able to make it my SIL canceled 3 days before through Hilton but Guest Reservations took my money and ran! They were rude and kept interrupting me. The hotel's policy is you may cancel within 48 hours of your reservation. This third party company is going to pocket the full amount of my room and not have to pay the hotel. Wrong in so many ways.

DO NOT EVER use this company. I was looking for a cheap room today 2/11/22 and found one through Guest Reservations which said " jackpot special ". It said $156.40. I filled out the credit card information and pressed BOOK. To my surprise my credit card was charged $240.33. A charge of $83.93 was listed as tax recovery charges and service fees. I quickly called customer service and got some guy with an Indian accent who said the resevstion was non refunslam and this was listed in thier 30 plus pages of fine print. This is unethical and a scam. Let the buyer beware.

50% more expensive than booking directly. No benefit of booking with Guest Reservations. If it wasn't nonrefundable, I would have canceled and booked directly.

I accidentally booked through Guest Reservations because they came up as a "sponsored" link, first in my search, when I searched for the hotel website to book. The website it took me to mimicked the hotel's website and I believed I was booking directly with the hotel. The site quoted me a price, took my card info, and then charged me a 50% "service" fee on top of the quoted price--which was not disclosed before I put in my card information. They tell you the reservation is not refundable (even immediately after booking). I paid $237 for a $134 room. DO NOT USE this website and watch out for the works "guest reservations" at the top of the page if you think you are booking direct.

I was a bit hesitant to use guest reservations because I thought the deal was maybe too good to be true. My husband and I stayed at a beautiful resort in Palm Desert at a whopping 50% off what the resort was looking to charge. I was blown away how much money we saved and what a wonderful trip it was. I will definitely be using guest reservations for all my vacations in the future. Couldn't recommend more!

I recently made the mistake of booking through this site and paid $150 more than if I would have called the hotel directly. Not only was I charged by this "business" I was also charged by the hotel and now I am disputing both charges through my credit card company. This company is completely unethical, do not book through them or use any of their services.

DO NOT USE THIS WEBSITE! They pose as British and advertise hotel and prices in UK pounds at a lower price. When you come to pay and have entered card details you get no booking summary, instead the money is taken automatically. The confirmation then shows a price much higher. For example, the price shown was £54 but the amount I was charged was £71.79. The site appears to be American and the extra charge they say is for "Tax Recovery Charges and Service Fees".
I have contacted my card company and cancelled my card. Do not trust this company.

I made a reservation for a Best Western Hotel through this website. When I went back to try and modify it they said they couldn't modify my reservation and that my only option was to cancel the whole reservation and I would have to pay the full amount even though I was trying to modify this four days ahead of time. They said they have no 24 hour cancellation policy, once you've paid you're stuck with paying the full amount even if you want to modify the nights that you've booked. This is total BS.

Please don't trust this company with your money. My flight was canceled due to a storm the airline willing gave me a refund. This company denied a refund of $245.00, and simply said the hotel did not agree. This was false. The manager at the hotel tried to speak with the supervisor from the Guest reservation and they refused. It's very difficult to speak with a live person, and the representatives are not helpful. Book through the hotel of your choice without using this third party service

This company is a major money grab scam. When you book your room it looks as though you are booking directly with the hotel. Then you will get a confirmation # from them which is not the hotel's confirmation number. They will take the money from your credit card and pay for it with their own account so you cant cancel through the hotel. They do book the room but add about 40% of the room cost to your bill. I booked a $115 room and they added $48 to the cost! I called them and they told me I could not cancel the reservation. These people are a scam!

We booked an hour before we arrived. Thought I was on IHG website for Holiday Inn Express. Found out later I was not. Booked walk in shower for handicap purposes. Beautiful shower photo. Got to hotel. Entered room and found it was a bathtub shower. Went to front desk. They changed our room to walk-in. Walk-in was nothing as it appeared on the website. Dated. Floor outside shower was wet from dripping plumbing. Found leakage coming from shower head or hand-held. Went to front desk. Manager came down to look at. Said would be back with tools. She came back and could not fix. Did we want a plumber to come that night. By this time it was 5-6:00 PM. We were tired and did not want the hassell. I asked if she would just comp the room charge. She said she would. Went to front desk next morning to ask for $0 balance receipt. Found out manager will need to contact the "third party" we booked through and get a credit and then she can credit our card. Have received no email (as I was told that would happen when transaction was complete) or phone call to date. I had left all contact information on a notepad as instructed by the front desk person that morning. Disappointed. As we have had pretty good stays at Holiday Inn Express. IHG might want to look into this.

Copied from my credit card statement. I did not receive an invoice.
Thu Jun 15,2023Thursday Jun 15,2023
CCI*HOTEL RES *******578 TXITN******* $208.38Travel/ Entertainment

I honestly believed I was on the hotel I googled website, but I didnt make a reservation initially. 24 hours later I went back via the link in the email I received. This third party booking site had no name recognition with me so I mistaken assumed the email was from the hotel. I dont think they did anything illegal but the way they conduct business is shady. Luckily this mistake wasnt too costly but I figured I would join the crowd of people who advise against using this site intentionally, and to look closely at the url before booking at what you think is the hotels site. Or you may get hit with a bigger sticker shock than you intended. There are plenty of more reputable 3rd party sites that dont resort to these gray area tricks to make a sale.

Wow it was amazing experience staff/manager was so friendly, room was so clean and quite, everything was perfect no complain worth staying would recommend to my family & friends For the price you really can't beat it. My room was clean, spacious, and cheap.The beds were comfortable, and the room (including the bathroom) was spotless. It definitely exceeded my expectations, and the owner was very kind