Guest Reservations

Hi, I just wanted to warn anyone booking travel or accommodation through Guest Reservations Independent travel network. When I booked accommodation with them I thought I was booking directly with the Peppers Kingscliff hotel, that was my bad. Unfortunately due to the heavy weather in north New South Wales the event I was attending (Wedding) needed to be relocated and where Peppers did refund the guests booking directly with them Guest Reservations Independent travel network, would not give a refund. I did speak directly with Peppers and found them to be helpful generally but they were unable to help in this matter because the booking had been processed through Guest Reservations Independent travel network.

I hope Peppers look further into this organisation that represents them but I myself have learned an important lesson when it comes to these matters.

In future I will book using only reputable booking agents

BE CAREFUL! I searched for Embassy Suites Hotel and the first site that popped up was Embassy Suites Hotel guest reservations. It makes it seem as if you are on the official site of Embassy Suites. YOU ARE NOT! Once you choose your room and put your credit card number in you come to the " Complete Reservation" button at bottom of page, at least it looks like bottom of page. IT IS NOT! If you scroll down a little more, there is where you will find the non refundable portion of the reservation. The "Complete Reservation " button should be the LAST thing on the page. I called them maybe 10 minutes later to cancel and they refused even though the reservation isn't until three months from now. I feel totally scammed and wonder how they can possibly get away with this!

Very dirty bathrooms, furniture, doors and sinks. Just take a look at some of the pictures. Very disappointing.

I was looking for prices to book a hotel in South Africa. On guestreservations.com the best price came out.
A sponsored adverisement on Google. The price was lower than the official price on the website of the hotel that i wanted to book. It said in big letters: JACKPOT, "you just found the best price on the net".
I proceeded the booking with my credit card and then only found out that they had increased the indicated price by +/- 50%! While paying in tiny letters the real final amount was indicated! They called it 'tax recovery costs'. I couldn't believe the way they make business, by misleading and cheating on the potential customer. The prices then also were suddenly calculated in US Dollars instead of in Rand.

SCAM! Please NEVER BOOK with this fraudulent company!

$263 "tax recovery charges & service fees" was charged to my credit card without my permission, added to hotel room charge of $539, WITHOUT DISCLOSING TO ME, after I hung up the phone. It was never mentioned nor approved.

DON'T USE THIS SITE! THEY ARE FRAUDULENT! THEY POST A PRICE ON THEIR SITE BUT UNDERNEATH THE SUBMIT BUTTON ON THE CREDIT CARD PAGE THEY TAG ON A RIDICULOUS "RECOVERY" FEE! THEY CHARGED ME $35 MORE THAN EVERY OTHER SITE WOULD HAVE FOR ONE NIGHT AT A HOTEL. THE ADDITIONAL CHARGE NOTICE IS IN LIGHTER PRINT THAN THE REST OF THE PAGE AND YOU DON'T SEE IT SINCE IT IS UNDER THE SUBMIT BUTTON UNTIL YOU GET A NOTIFICATION THAT YOU HAVE BEEN CHARGED WAY MORE THAN THE PRICE THEY QUOTED. I AM TURNING THEM INTO THE BETTER BUSINESS BUREAU AND REPORTING THEM TO MY CREDIT CARD COMPANY. NOTE ON MY PHOTO BELOW WHERE THEY PLACE THE EXTRA CHARGE NOTIFICATION. HONEST COMPANIES PUT IT ABOVE THE COMPLETE RESERVATION BUTTON!

The place needs updating. And some of the staff is ruled and get more parking space fore people to park.

I booked through another site Accor hotels for Circular Quay Sebal town house and Guest reservations have obviously "stole" the booking. I cancelled the booking through Accor hotels well before the date due and not knowing it was through Guest reservations I lost $800A - they then said I did not turn up! I have tried to get a refund to no avail - I would advise people not book with Guest reservations who you can't even contact - Its better to deal directly with the hotel. These people are disgraceful taking hard earned money from battlers. No morals I gave one to put this on website

This tells the story about this website! Bad!

It is clear they have changed. Not a place to do business.

So 1st the website wouldnt work so i called in to make my reservation. When i arrive at the hotel, i find out the person booked me for the wrong date. I told him the 18th thru the 21st and he did the 19th thru the 21st. And i have the phone call recorded so i even double checked and i definitely told him the 18th thru the 21st. So i call back to get it fixed and they tell me, "sorry but there is nothing we can do, we can offer you a 10% discount but we cant modify reservations." So i ended up having to sleep in my car, with my 2 kids. And on top of that i never even got my confirmation email.

Think you're on the hotel website to find out you've been overcharged! Such crap! Can hear other operators in the background arguing with other customers trying to get their money back. Total scam!

Booked this site but cancellation was already passed by the time we completed our booking. Not a legitimate site

So disappointed...
I Booker this morning with who I thought was the Hilton reservation Centre as I found the number on google when i searched for Hilton reservation. Then I talles to soneone precising that I was from Canada... he did not mention he was from the US... and that the prices was actually in US... and then that 30% would be charged for fee and taxes... ended up paying 30% more than the actual Hilton price... when I called them few hours later... they refuse to refund( 2days before the start)... because of that misunderstanding... they really do not car about their customers...

Unethical company…I booked a room…then maybe ONE MINUTE later accidentally cancelled, as I was confused. So I called and asked them to renew reservation…their reply nope we keep your money and you can't have the room…I said that is unethical then agent said my phone was cutting out- and put me on hold-I got cut off so I called again and the second agent I talked also said she couldn't hear me on my cell and hung up one me(I have NEVER had a problem with my connecting on my phone at home before) so I lost all money…terrible people

WARNING: DO NOT USE! I clicked on a "TODAY'S LOW RATE" button, stating a room at the hotel I wanted was A DEAL for $95. I was sad to see it was a room with 2 queen beds instead of 1 king, but whatever, for this price I can handle a queen bed instead of a king. In my email however, the price said $219.81. ($195 fir taxes!?!?!? I don't think so!) When I called to question, they couldn't change my room to a king size bed, or cancel my reservation. So now, I'm stuck with a room with 2 queen beds instead of a king, paying king size price! I could have got a better deal ANYWHERE! Even my AAA or the hotel site prices are better.