Hebeos

I loved the quality of this dress. I was surprised that the material was strong, I was worried about the material being thin because it was at such a low price. I did have to get it gemmed and the middle sewn up some. But it's a beautiful dress and will definitely be buy from hebeos again <3

Did a customized order and the dress came but it's no where close to fitting me had to go get it altered somewhere else smh smh... love the color thought but the traps and everywhere else is doesn't fit to big smh.

We ordered two dresses from Hebeos and after 20 emails back and forth and a ton of messages back and forth on Facebook I need to warn others to NOT do business with this company that sent two dresses that came unwearable. The one dress is the wrong color, two sizes to small (yes we took measurements and yes we took it to the tailor) and the other dress has uneven cuts, uneven straps and is see through. The best they could offer me is 20% back on ONE dress. I am asking for a full refund on the one dress and I am spending $200 at the tailor to have the other dress fixed to be worn. I also had to buy another prom dress to replace the one that cannot be worn. Hundreds of dollars spent and wasted. I do not want this to happen to anyone else. Who can afford to pay for someone else's mistakes? I have given them a month to make this right and nothing.

Ordering was easy, customer service is responsive, and the dresses were fabulous. Be mindful of the timelines promised and assume the longest of the range. I procrastinated ordering and my dresses made it the day before my event. It was within the promised window so not their fault, but I assumed (incorrectly) that the timing would fall somewhere in the mid range.

I used the expedited shipping which I loved. It's worth the money since its coming from the other side of the world. I actually ordered my dress later then my sister and she got regular shipping. My dress got here before hers. The notification about the pick up I wasn't sure if it was legit or not. But, turns out it was.

This dress was just what I needed. I looked amazing on my wedding we day!

Sizing was accurate. The skirt wasn't as full as the picture so I added a tulle petticoat from Amazon and cut a slit in it: https://a.co/d/3hXpxGX

Shipping: I ordered on 1/8 and received 1/24
Sizing: I ordered a 2 and only had to get the bust and waist taken in a little bc I'm tiny. I'm 5'6", 118 lbs. Bust 31". Waist 25"
Quality: I was amazed at how well the dress was made. It looks exactly like the picture but I got the pure white color.

I bought my wedding dress on hebeo website. And i read their policy which allow customer return and exchange size after inform their customer service. And i got the dress and it bigger than my expected and i contacted their customer service as policy and email back and forth between their customer service for 1 week. Finally i got replied that i could not return or exchange. They ignored my email from then. Do not waste your time and money to purchase from this website

I love my dress! I kept my expectations low with the dress bc I wasn't sure how close to the stock photo it would be but it looks great. If you're picky with dresses then maybe this isn't for you, it was a little bit tight on the very tops of my arms, but I would definitely look at the sizing chart bc the dresses run small (normally I'm a size 8 and I had to order a size 12) it fits great I only need to get it hemmed tailoring wise. Also order it early bc mine took about a month to get.

The dress was puffier than pictured, unflattering, and uncomfortable. I contacted customer support to return the dress, and they essentially just told me to find a seamstress. A seamstress could not fix this dress, and it was clear that I wanted to return it. I read the return policy, and contacted them in the correct timeframe, did not order with any custom measurements, and all they did was try to convince me not to make the return. They won't even give me a full refund when I finally demanded a return. I anticipated paying shipping, but they won't refund the full price of the dress. Mind you, the dress arrived wrinkled from being in a vacuum sealed bag, so anything they would have needed to fix was caused by them.

I ordered a dress around May 20th for my daughter's prom! I paid for expedited shipping. It's July 3rd and I still don't have my order. Then they emailed me and said that they were waiting on me to let them know if I wanted the dress. Of course I want it, I paid almost $200! Why should a customer have to tell you that they want something that they paid for? Plus the return policy is awful! Basically they make it benefit them so that they don't have to refund you much at all or anything.

The items on the website are beautiful! I truly didn't expect for this to happen.

So good I love the options took me a minute to figure out how to complete purchase cuz wouldn't let me on regular debit but through PayPal guest you can! Also it didn't send an email when it got shipped out but as soon as I emailed customer service I got a quick response with what was going on with my dress

It was very easy to find the perfect dress and the ordering process was very easy. I only put 4 stars just because the scent of glue on the dress and sequins falling off but other than that very nice quality and very easy to pick a size measurements are very precise and acvurate

The dress arrived 3 May-I ordered on 10 April and paid for expedited delivery no later than 28 April. They never notified me they were shipping it or that they wouldnt meet the timeline. It took several emails for me to get a response (no phone number) and my request to cancel was denied even though it hadnt shipped. Dress arrived too late to use and was crumbled in a mailing envelope. Several sequins were loose. There was no paperwork with it nor any tags. Trying to return it is a nightmare.

Before placing an order I read your return policy in case the dresses don't come out the way I expected it and it was clear you accept returns and I pay for shipping. I contacted your costumer service to return the dresses I did not like the day after I received them and they gave me a hard time and are charging restocking fee. This must be written in your return policy that there may be a restocking fee! I would never have ordered anything if I knew I will be charged a restocking fee!

Easy transaction fair priced and very good quality merchandise