HotelTonight

I've found some great deals on Hotel Tonight. I'm happy to report they don't make you download the app anymore. However some of the hotels they list are not quite as nice as they appear (sort of like how Airbnb makes some rentals look much nicer than they actually are) so make sure to check Tripadvisor reviews too before booking. Also Kayak I noticed also has some last minute deals so it pays to check that as well. But on the whole Hotel Tonight is very useful.

On 24 march, I booked through HT app a Hampton Inn. When we arrived, i was told it was a smoking room. I asked the clerk how bad it smelled, and she said "really bad." I knew that would kill my husband, but the hotel was sold out and nothing else was available. We found another room - on our own - and upon checking into it, I called HT to advise that, in my opinion, certain things were NOT deal breakers - i. E., double vs. king beds; pool, etc., but that a smoking room needed to be clearly divulged on its site. The HT rep was helpful and said someone would get back. To shorten a long story, ultimately I heard back from HT - almost 2 weeks later - that they would not credit the room stay. Lesson learned -- never, EVER book through a third-party.

I have booked through many websites who let you cancel your reservation. Not only does Hotel Tonight not let you cancel but I called within 5 minutes when I realized I made a mistake and they would not budge. I was on hold for greater than 30 minutes only to be told that is their policy and nothing can be done. The worst is that they don't even offer the best prices. I checked other websites and not only are they cheaper but they let you cancel within the 48 hour window of your reservation date. Deleting this app! Would give negative star if I could...

Just don't book a hotel Room with this site. Don't even think about it. If you're hotel Room is not up to a decent standard, you will not get your money back. This place does not have customer service, if you call to complain, Your complaints will not be heard... They have scam artists operating the phones. Under no circumstances will you ever get your money back. They have Cold War Russian Tactic phone operators. Not all of their hotel rooms on the site are decent. So you could be staying at a cockroach hooker hotel... This app is a scam, and you should never download it nor use it!

I got sick and I need to cancel my whole trip. Since I was serious about it I decided to stay at home and have self quarantine for a week. When I contacted to customer service they don't care to understand my situation. I have perks 15 and spent a lot of money last 6 years, but they don't care about their loyal customers and won't try to satisfy my situation. Shame on you hotel tonight. Wish I didn't waste my money on this stupid app. I have gold membership at Expedia and I never had problems with them to cancel my reservation even if just my plans are changed. Wow

Make no mistake. If you book with this company for many years they will not appreciate it. I am supposed to be a level 3 VIP. Over the years i have had multiple bookings with them. When i had a work trip fall through and yet they had no remorse or help. While i could not help that a trip fell through they still charged me the whole price and made no effort to help. If you want to play Russian roulette with your time and money use them. Otherwise... NEVER AGAIN!

Horrible customer service. I booked a room through them. When I showed up to the hotel it was nothing that was represented in the photos. Dirty, filth, paint chips everywhere, rust, etc. I was paying $140 for the room so unacceptable & not as represented. I left immediately & stayed at another hotel. I called hotel tonight letting them know my experience & they refused a refund saying I booked a non refundable room. They lied numerous times saying they spoke with the hotel, etc when the hotel says they never heard from them. I've used hotel tonight many times & this is how they treat their guests. Go through another company that will make it right!

After arriving at my destination hotel there was no reservation on file for me. Despite Hotel Tonight (HT) billing my credit card, I had to pay the hotel directly, thus paying for the room twice. Being a little (ok a lot) upset I contacted my bank and disputed the charge since HT had not provided the contracted service. Now I have been told by HT that my account has been terminated because of the charge back. I tried to explain that they had not fulfilled their part of the transaction but they said that did not matter. I can't understand their reasoning but after reading the other reviews I'm probably better off not doing business with them.

I booked a room through them and planned on checking into the hotel after the concert I was in town for over. When we got to the hotel we were told they had absolutely no rooms available & we were the 4th people that, that had happened to. Upon calling & finally getting through I was transfered to several people, who didn't care it was after midnight, my card had already been charged & no hotel in 50 mile radius had a room! All i kept getting was an "I'm sorry I don't know what we can do"
I will be calling back Monday morning, but from the other reviews which I wish I would've prior to booking, it won't make a difference.

I do not suggest using HotelTonight! The hotel we used through them was a complete $#*! hole! I emailed them asking for a refund because after paying over $100 for a couple hours of sleep I could not bring myself to stay there. Left and drove the 4 hours home. Emailed them asking to please take into consideration the place was a $#*! hole although they stat that "they do a ton of work behind the scenes to vet their hotels" is complete bull$#*! and they would not refund me. So they do not care about the purchaser. I Highly recommend to NOT use this app!